Rahul Sikder的动态

Customer feedback is gold ?? Efficiently gathering feedback can transform your product. Start by listing all feedback sources, teams, and tools. #ProductManagement #CustomerFeedback

New GenAI Tool: Spiky -> Customer Success Story ?? With this GenAI Tool, you can generate customer success stories through your Meeting Transcripts. Spiky?is the exclusive platform for deep non-verbal cues and context, revolutionizing how you utilize meetings. How to use; ? Enter Spiky?Public?Meeting URL ? Click Generate The output includes the following sections; 1?? Customer background: Brief information about the customer and their industry 2?? Challenge:?The problem or pain point the customer was facing 3?? Solution:?How the product or service addressed the customer's challenge 4?? Implementation: Brief overview of how the solution was implemented 5?? Results:?Specific outcomes and benefits the customer experienced 6?? Quote:?A relevant quote from the customer (if available in the transcript). Enjoy your GenAI Tools! #Meetings #GenerativeAI #CustomerSuccessStory #EmplerAI

Customer Discovery Basics Refine your hypothesis based on feedback. You may not hear what you wanted to hear, but this is a good thing! If you improve and refine your product/service now you save yourself tons of time and money. #CustomerDiscovery #AmplifyYourVoice #NeverStopLearning

How do you gather and manage customer success stories and case studies for your business? There has to be a better solution than Google Docs! #casestudy #customersuccess

Talk to customers Absolutely..that's what PMs should be doing regularly. It's appalling that many product teams don't seem to have a robust customer feedback function in place. Talking to customers is still the best way to improve your product and business outcomes in the long run. They are a treasure trove of information. If you want to improve the process of improving your voice of customer, where do you start? Where do you get the feedback from? Which customers should I talk to? What should PMs ask? How do you gather and analyze feedback? What do you do with that feedback? Read more in this article on the mechanics of customer feedback. It includes a feedback management template. https://bit.ly/3PJQobw Feedback from customers is not just critical for product strategy and roadmap, it is also important to improve downstream content and processes - support, marketing, customer success, onboarding, documentation, messaging and positioning.

"Your most unhappy customers are your greatest source of learning." — Bill Gates Want to elevate your product? Start by listening to your customers. Harnessing customer feedback can be a game-changer. Here’s how: ?? Regularly gather feedback through surveys and reviews. ?? Use feedback to make informed adjustments. ?? Trial changes and refine based on results. ??? Encourage open communication for ongoing improvements. ?? Thank customers for their valuable input. Listening to your customers turns challenges into opportunities for innovation. How do you leverage feedback in your business? Share your experiences below! #CustomerFeedback #ProductInnovation #BusinessGrowth #CustomerEngagement

They say a good craftsman never blames their tools. But what if you had better tools and secrets to begin with??????Uncover the latest on Customer Success Tools for quick success, from this brief video. #ToolTimeTalks??#CustomerSuccess?#CSTools

Unlock Efficiency with Clear Technical Documentation ??? Transform Confusion into Clarity Is your team spending more time deciphering documents than doing the work? It’s time to change that. With expertly written user manuals, API docs, and process guides, we turn complexity into clarity. Scaladrive, we deliver technical writing that boosts productivity, reduces errors, and enhances customer satisfaction. ?? What You Get: Clear, easy-to-follow documentation Faster workflows Happier, more efficient teams ?? Ready to streamline your operations? Let’s chat! #TechnicalDocumentation #BusinessEfficiency #SmoothOperations #CustomerExperience #TimeSaver

Fitting that Dan Olsen would also provide a Google slide to visualize Opportunity Scores for #productmanagers - all kinds of value in a simple format https://lnkd.in/eMUrE-CS

My team took a product through the iCorp program this year and this methodology really makes a difference. Shift your mindset AWAY from the "solution" you're marketing. For just an activity, make a long list of problems you are solving. We do this tactically by asking ourselves "WHY" five times. My product or service is ___________. Why? Because it __________. Why? Because people struggle to ______. Why? Because ________. Why? Because _________. Why? Because they need to save time, money, or feel secure. Five whys will almost always get you to the core problem to solve. Smart marketers care more about the "why".