QZ Solutions的动态

Learning to Anticipate: Staying Ahead of Client Needs This week, I’ve been practicing something new: anticipating client needs before they even ask. In hospitality, we often anticipated guests' needs to create a seamless experience, and I’m seeing that the same principle applies in sales. For example, one client was struggling with stocking up for an upcoming event. By offering them options early and discussing different solutions, I could help them prepare without the stress of last-minute arrangements. Being proactive and anticipating needs not only supports my clients but strengthens the partnership we’re building. It’s been a satisfying way to use my past experience in this new role.

?????? ?????????????? ?????? $12.99 – ??????’?? ???????? ???????? ??????????????????????! ???????????????????? ?????????????? ???????????? ???? ?????????? ???????????????? ?? ??????????/???????????????????? ???????????? ?????????? What separates a competent salesperson from an outstanding one? The key lies in suggestive selling – a skill that harmonizes your customers’ desires with the goals of your company, leading to more satisfied guests and happier bosses. ?????????? ?????? ???????????? ?? Suggestive selling is a powerful technique that can significantly boost your career in the hospitality industry. It leads to increased revenue for the company and happier customers who are more likely to return. On a personal level, mastering these skills can result in better tips, opportunities to train new coworkers, and a greater chance of getting promoted. ?????? ???????????? ???? ?????????????????? ?????? ???????????????????? ?????????????? ??Understanding the customer's needs is the foundation of excellent customer service. Often, customers are unsure of what they truly want or are unaware of superior options and complementary purchases available. Here’s how suggestive selling can help: #Suggestive_Selling: Persuading a customer to buy something they might like but aren’t entirely sure about. #Upselling: Showing a customer that a more expensive option is actually in their best interest. #Cross-selling: Recommending an add-on product that enhances their existing purchase. ???????? ???????? ???????????? ???????? ?????????? ?????? ??In just 2 hours, including 1? hours of video content and a personalized roleplay exercise, this course will provide you with the tips and techniques to: #Understand customer needs through profiling and observation, often better than they do themselves. #Become a valued consultant to your customers rather than a pushy salesperson. #Build rapport with regular customers, helping them while encouraging higher spending. ???????????????? ???? ?????? ???????????? By understanding the theory behind suggestive selling, you will: #Leave customers more content and easier to satisfy. #Immediately increase your earnings. #Stand out as a valued employee in your workplace. ???????????? ?????? (https://lnkd.in/ee9HZMXE) Don’t miss this opportunity to elevate your career in the hotel and restaurant industry. Visit our eHotel Management School, your hospitality learning partner for all our hotel management courses and start building a successful career today. Buy Now for Just $12.99! Enhance your career with the skills of suggestive selling and become an invaluable asset to your team. Enroll now and take the first step towards a brighter future in hospitality. #ehotelmanagementschool?#hms?#finances?

?? ?????????? ???????? ???? ??????? ???????? ????????, ?? ?????????????????? ???????????????? ???????????????????????? ?????????????? ?? ?? ?????? ???? ????????? Lisa is a passionate Customer Relationship Manager at a 5 Star hotel. She excels in building strong connections with guests and ensuring top-notch service throughout their stay. ?? ???????? ???????? ???????? ????? 1) Develops Strong Bonds: Lisa uses CRM strategies to enhance guest loyalty. 2) Resolves Issues: She addresses guest concerns swiftly and effectively. 3) Enhances Experiences: Lisa personalises guest experiences to exceed expectations and create memorable stays. ?? ?????????????????? ???????????? ???? ?? ???????????????? ???????????????????????? ??????????????: 1) Communication Skills: Lisa excels in clear and empathetic communication. 2) Problem-Solving: She effectively addresses and resolves guest issues. 3) Customer Relations: Lisa excels at building strong relationships between guests and the hotel. ?? ???????????? ???? ?????? ????????: Lisa’s dedication not only improves guest experiences but also boosts the hotel’s reputation and success by developing strong customer loyalty. Inspired to become a CRM master like Lisa? Get a head start with our Customer Relationship Management course at https://lnkd.in/dipPw2Vb ?? #CustomerRelationshipManagement #HospitalityLeadership #CareerGrowth #SIHCourses #SkillsFuture #ProfessionalDevelopment #CustomerSatisfaction #HospitalityExcellence #CRM

Doing the daily check-in with Russell of Hotels is so much fun, especially when the topics are interesting! Today, I discussed why it's a good thing for sales managers to follow up with their clients. You would think it's a no-brainer, but it's not always practiced effectively. Key points covered: Strengthening Relationships: Building trust and creating a personal connection with clients. Addressing Concerns: Proactively solving problems and providing ongoing support. Gathering Feedback: Collecting valuable insights and market trends from client interactions. Encouraging Loyalty: Maintaining client retention and exploring upselling opportunities. Professionalism: Demonstrating reliability and accountability, staying top of mind. Regular follow-ups are essential for maintaining strong client relationships and ensuring long-term success. #SalesManagement #ClientFollowUp #CustomerRelationships #RussellOfHotels #HospitalityIndustry

PRODUCT KNOWLEDGE IN CUSTOMER SERVICE. During my early stages of my career one of the things that made me stand out as a service personnel is having product knowledge at every job that I got. I would explain a product / service to the detail be it selling a room, conference hall services or just a plate of grilled chicken and chips. Ensuring the guests acquired all the details they need about the product to make a decision. This made customer decisions very quick hence saving time, created more sales, solved problems easily and definitely retained guests for the establishment that I worked for. WHAT AM I SAYING? Product knowledge is an essential skill in customer service. It helps build trust between the personnel and guests/ customers. Also creates more positive customer experience. BENEFITS OF PRODUCT KNOWLEDGE 1) Employee confidence building 2) Builds guest trust 3) Enhance guest retention 4) Increases up sells hence more sales Be sure to invest time in making sure employees are well conversant with all the details about the products including features, benefits and uses. Grab an iced coffee at any of our branches @ Gators Cafe #customerexperience #sales #careergrowth #hospitalitymarketing

Hotels have some of the best sales people - have you ever noticed why? ?? Next time you stay in a hotel, pay attention to the staff and how they interact with you. They excel at building relationships, being attentive to your needs, and providing a memorable experience. As business owners and sales leaders, it's important to constantly be seeking new tactics and ideas to improve your sales motions. Take a look at how hotel staff operate and incorporate some of their strategies into your own organization. Remember, sales is all about building relationships and providing value to your customers. Keep evolving and adapting your sales team to see better results and a stronger pipeline. Don't get left behind in the ever-changing world of sales! Trust me it's much harder to play catch up!

The Key to Successful Sales in Hospitality? Empathy..... is the answer. In the Hospitality industry, sales is more than just numbers and transactions—it's about building genuine relationships and understanding your clients' needs on a deeper level. Empathy helps us anticipate those needs, tailor our services, and ultimately deliver an unforgettable experience. Whether it's a corporate event or a personal celebration, taking the time to listen and show that you truly care makes all the difference. In a fast-paced industry like ours, it’s easy to focus solely on closing deals, but the real value lies in creating lasting connections. When we approach sales with empathy, we not only meet expectations but exceed them, turning one-time clients into lifelong partners. #HospitalitySales #EmpathyInSales #CustomerExperience #ClientRelationships #HospitalityIndustry. #industryilove

Last week, I had an unexpected opportunity that taught me valuable lessons about sales and customer interaction. The local gym equipment and fitness store owner, a long time friend I see every day at the coffee shop, needed help. He was out doing installations and didn’t want to close his store. As a regular of his store, he asked if I could cover for him for a few hours whilst he finished up the installations. I agreed, as I saw a chance to test my sales skills in a retail environment. My only retail experience was from years ago at McDonald’s, but I'm always looking for ways to improve my skills. After a quick rundown on the POS system, I began assisting customers and answering phone calls. As I quickly discovered, in retail, product knowledge is crucial. My familiarity with the products was limited, despite being a regular gym-goer. To stand any chance of achieving a successful day, I began to approach sales from a different angle, leveraging my lack of detailed product knowledge to engage customers. I explained my situation and used my outsider perspective to get customers to share their experiences and needs. This reversed the sales dynamic and made for more genuine interactions. One particular customer was concerned about the price of an item. Knowing the store’s competitive pricing, I shared my personal experience with the product and our warehouse gym setup. This led to a discussion about home gym benefits and made the conversation enjoyable rather than sales-focused. I realised that building rapport and trust can be more effective than a detailed product pitch, especially for high-ticket items that customers need to justify to themselves. Once I was finished, I took some time to reflect on my day. This experience reinforced that core sales principles like building relationships and understanding customer needs are universal, whether in B2B, retail or any sales setting. Have you found similar crossover skills in your career? I'd absolutely love to hear about your experiences and thoughts! #SalesSkills #CustomerExperience #RetailSales #ProfessionalGrowth #Networking

“I need more time to focus on the customer.” This is a sentiment expressed by many hotel sales people, but why do so many hotel sales teams struggle to find the time to spend with their customers and successfully convert leads? INEFFECTIVE SALES PROCESSES It's never easy to admit, but most organisations suffer from an ineffective sales processes, not just hoteliers. They're typically defined by: 1?? Poor Opportunity Qualification: This is a very common issue with many opportunities not properly qualified from the start. This leads to a backlog of deals that are difficult to close because they were not set up correctly or were never viable opportunities in the first place. The right tools can help the customer to qualify themselves, freeing up your team to focus on viable customers. 2?? Misalignment with Customer Needs: Sales teams can struggle if they do not align their efforts with what customers truly need or value, leading to wasted time on deals that are unlikely to close. 3?? Lack of Effective Tools and Support: Many sales teams feel overwhelmed by the number of tools they must use, which can be inefficient or redundant. As a result, hotels must look at streamlining their tech stacks to help sales teams to spend more time with their customers. Tools with high utility that lead customers through several stages of the sales & marketing funnel help free up sales teams to focus on customer needs. What are you doing to alleviate these challenges? #hotels #sales #technology #innovation

How I moved from Hospitality to Sports, 3 Things I’ve learnt ????. Customer service is always at the forefront of both industries. Ensuring you treat every customer as if they were family. Relationships are the key to be successful, it’s more “who you know not what you know”, and how you maintain all your relationships is the hardest part. Persistence is key, expanding your knowledge at every possible moment will lead you to be the best version of yourself.