All eyes are on The #Phocuswright Conference 2024 Center Stage today! ?? Phocuswright's Lorraine Sileo moderated an executive panel featuring Oral Muir of Hilton, Nadia Zahir Omer of AirAsia MOVE and Jenn Scheurich of Capital One, each providing perspectives on standing out and reshaping customer loyalty in this new era.
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Senior Marketing, Analytics and CX Executive | Accelerating Customer Growth | Leading with Insights | Building Relationships | Sharing Knowledge & Experience | Tech/Cloud, Financial Services, Professional Services
Very much enjoyed addressing the NECSEMA March Madness conference in Boston last week, sharing my talk "Lessons from a Lifetime of Loyalty"... part biography & personal learning, part tips & approaches...fully focused on Customers as central to a business’ mission and success. ? Thank you to Alex Weatherall, Peter Brennan and NECSEMA team for inviting me to the event. ? Below is a summary of some of the lessons; perhaps it may spark some of your own thoughts about the importance and, at times, elusiveness of Customer loyalty. ? To review your loyalty efforts and identify areas of opportunity, take the brief assessment in the comments ? #CustomerLoyalty; #CX; #Customervalue; #CustomerRetention
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Helping Enterprises and BPOs elevate insights from the contact center to the boardroom
In the dynamic customer service landscape, enhancing efficiency and effectiveness is critical. Discover how TechStyleOS is revolutionizing QA to elevate customer and employee experiences for top brands like Fabletics and Savage X Fenty. Watch the on-demand webinar now. https://bit.ly/40llH3g
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Director (International), Business Consulting, Value Realisation Services (VRS) at NICE
Well done Interactions Vegas! I may be a little biased here but I view the US event as the precursor to the main event, International Interactions, which takes place next week. Looking forwards to seeing clients, partners, colleagues and prospects talk about the future of CX. See you there! #InteractionsIntl2024 #NICE #CX #VRS #CXAIMasterted #CustomerExperience #Strategy #NICEi2024
We hit the jackpot in Las Vegas at Interactions 2024! On behalf of the entire NICE team, we extend our sincerest gratitude to everyone who had a hand in making this year's customer conference a huge success. We hope you enjoyed our inspiring, educational, and interactive event as much as we did. Check out these Happy Faces from #NICEi24! #CXAIRealized #CustomerExperience #ArtificialIntelligence
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# Innovations
We are committed to supporting our customers’ goals and celebrating their success. That’s why on April 17, we will announce the recipients of our inaugural 2024 Customer Innovation Awards. Stay tuned! #Innovation #CustomerInnovation #Awards
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Imagine a customer walking into your store and leaving feeling more empowered and in control of their well-being. That's the power of offering innovative mobility solutions. See how L.A.-based Atlantic Pharmacy is achieving this by prioritizing customer needs and partnering with NOVA. In this HME180 case study, we explore: - The growing customer demand for mobility products - How Atlantic Pharmacy leveraged NOVA's products to enhance customer experience - The positive impact on customer independence and satisfaction Learn more: https://lnkd.in/gYDRTzra
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GFOAT Fall 2024 may be over, but the conversation doesn’t have to end! We loved connecting with everyone in San Marcos. If you didn’t get a chance to stop by the booth or want to continue discussing how we can enhance your customer experience, reach out to Harry Vasquez ([email protected]). Let’s keep the momentum going! #CustomerExperience #StayConnected #MatrixImagingSolutions
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Get ready for an insightful session on loyalty! ?? Join Loyalty360’s next Loyalty University session with J. Donald Smith, Chief Consulting Officer at Capillary. In this insightful session, Don will explore the evolution of emotional loyalty, share key trends shaping the future of customer loyalty, and highlight brands that are setting new standards in the loyalty landscape. ?? ?? Don’t miss out on this opportunity to gain some valuable insights. Mark your calendars and be part of the conversation! ?? #CustomerLoyalty #Loyalty360 #CapillaryTechnologies #EmotionalLoyalty
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Leigh Hopwood, CEO at CCMA, recently hosted a discussion at Sabio’s Disrupt, London, with a powerhouse panel of award winners, judges and experts, on the highs and lows of customer experience?? So, what were the key takeaways? ?? Find out what some of the secrets to customer service excellence are from strategy to culture, from data to the frontline, and more. Read the full article here: https://lnkd.in/eN7hdPvv??
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Zig Serafin kicked off #QualtricsX4 about a key challenge facing businesses today: creating authentic connections with customers and employees. Experience management is about making business more human. How can we understand every individual's preferences and needs to deliver what they expect, at every touchpoint, and every interaction? Thank you Robert Ader for sharing how Porsche AG delivers incredible experiences to build lifelong customer loyalty.
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Overwhelmed by the constant calls and emails about points allocation? ? It's time to take a breather—Captain Chillbert is here with the perfect solution! ?? In the third episode of our Fast Forward Loyalty comic book, discover how partnering with an AI-first loyalty vendor like Capillary can make points allocation and redemption effortless. ? Swipe along to see how we turn point management and customer support into a piece of cake by offering a 360-degree view of customer interactions. ?? Watch the video below to learn how Capillary simplifies loyalty programs for businesses ??? https://lnkd.in/g2zgwdZb
