Perfect Placement Group, LLC的动态

Skills To Look 4 When Hiring for Customer Support Specialist 1. Emotional Intelligence 2. Good Communication 3. Resourcefulness 4. Passion

Looking for Top Talent in Customer Care? Start with Skills that Matter! ???? ??♀? ?? In customer care, real success is all about handling complex interactions with both efficiency and empathy. Here are the key skills that make a difference: >>> Quickly understanding customer needs >>> Providing clear, empathetic support >>> Accurately documenting interactions >>> Delivering service with a positive attitude >>> Navigating tech systems smoothly Traditional hiring often misses these practical skills, focusing on experience alone. By shifting to a #skillsbasedapproach, we see candidates perform real tasks they’d face on the job, so you know they’re ready from day one. Focusing on these skills means better-fit #hires, smoother #onboarding, and a more satisfied #customer base. #SkillsBasedHiring #CustomerCare #EffectiveHiring #HRTech

Hiring Customer Care Representatives: This is for you! ???? ??♀? ?? Measuring What Matters: Core Skills for Effective Customer Care Customer care is a role that requires a precise set of skills to handle both technical and interpersonal challenges effectively. The core tasks typically include: ***Gleaning information quickly to understand the issue at hand ***Addressing customer needs with empathy and clarity ***Documenting conversations accurately for consistent service ***Service orientation to ensure positive interactions ***Navigating computer systems efficiently to resolve issues promptly Traditional assessments often overlook these practical skills, focusing instead on generic qualifications or experience. By implementing a #skillsbased approach, we can directly measure candidates' #performance in these tasks, observing their ability to engage with real scenarios that mirror daily responsibilities. Focusing on these skills offers multiple benefits: it provides a clearer, more objective basis for hiring decisions, reduces turnover by ensuring candidates are well-prepared for the role and enhances overall customer satisfaction by placing individuals who are genuinely suited to the demands of customer care. #SkillsBasedHiring #CustomerCare #ObjectiveHiring #hrtech

As a Customer Relations Officer, building meaningful connections with clients is my top priority. Listening attentively to their needs, empathizing with their concerns, and delivering personalized solutions that exceed expectations are the key elements that drive me. Every interaction is a chance to make a positive impact and foster long-lasting relationships built on trust and reliability. Together with my role as an IT Technical Support Officer, I strongly believe that exceptional service is the cornerstone of success. I am committed to going above and beyond to support our clients, empower our team, and contribute to the growth and prosperity of our organization. With passion, perseverance, and a customer-centric mindset, I am dedicated to making a difference every step of the way. #CustomerRelations #ITSupport #ExceptionalService #CustomerCentricMindset

Brand awareness with Oby Day 2. Have you ever been in a situation where your business faced significant delays in order processing or customer response time which led to customer dissatisfaction? The root cause of these was the absence of dedicated Customer support and administrative assistants. Hire a virtual assistant who specializes in customer success and see how your business will improve in; ?Customer response time ?Maintaining Customer satisfaction ?Increase in customer retention ?Streamlined admin tasks will free up the owner's time to focus on strategic activities and growth outcomes. *********************************************** I’m a dedicated virtual assistant who can help with customer support, send an email or DM let's get started. #virtualassistant #Customersupport #customerservice #customersuccess #brandawarenesswithoby Obioma Ihionu-Obiasogu #ceo #executives

#The Power of listening as an administrative assistant and customer support agent. One of the most important skills I’ve learnt and developed in my career as a customer support and an administrative assistant is the power of listening. Listening is more than just hearing words, it’s about understanding the emotions, intentions, and unspoken concerns behind them. Whether I’m assisting a manager with scheduling or resolving a client’s issue, the ability to truly listen makes all the difference. For instance, I learned that by listening without interrupting and reflecting what I’ve heard, I can turn even the most frustrated customer or boss into a satisfied one. Listening always builds trust. Listening has the same effect in relationships too! .#activelistening #customerservice #adminassistant #relationship

Proud to be a Customer Care Representative and Virtual Assistant! Every day, I have the privilege of assisting clients and businesses in achieving their goals and providing top-notch service. From handling customer inquiries and resolving issues to managing schedules and coordinating tasks, I strive to make a positive impact and ensure smooth operations. Here are a few things I love about my role: ? Building strong relationships with clients and customers ? Finding solutions to challenges and improving processes ? Embracing new technologies to enhance productivity ? Continuously learning and growing in the ever-evolving digital landscape Grateful for the opportunities to collaborate with amazing teams and contribute to their success. Here's to delivering exceptional service and making a difference, one interaction at a time! #CustomerService #VirtualAssistant #CustomerCare #Teamwork #Productivity #ProfessionalGrowth #ClientSuccess

I don't understand what qualities they see when hiring a customer care representative in today's time. Most of them have zero willingness to help customers. 20 yrs ago it was completely different. People were more compassionate and had the will power to go out of the way to help.

Victorian Plumbing could seriously do with some Customer Service people.!! When you call their number and they tell you shouldn’t ring this number and immediately hand up, you know this is wrong.!! Two sets of wrong bath legs despatched and two abortive visits from a plumber as a result of this incompetence, so I’m naming and shaming VictorianPlumbing.co.uk for the financial cost and the emotional stress and feeling of duress caused to my daughter.. This simply isn’t how business is done.!! #VictorianPlumbing #CusomerCare #CustomerService #BuyerBeware