PaymentVibes转发了
Founder, PaymentVibes I Fractional Head of Payments I Helping Retail Brands & Merchants to get most of their payments capabilities to grow and scale | Payment Consulting | Training I Strategic Sourcing I Implementation
How One Team Aligned Across Six Departments to Choose the Perfect Payment Service Provider Managing input from multiple departments during an RFP process can feel overwhelming—especially when each team has different priorities. Recently, I worked with a company that needed to overhaul its payment systems. Their RFP process involved six departments: finance, IT, legal, security, e-commerce, and commercial team. Each had valid concerns: ? Finance wanted cost efficiency. ? IT prioritized seamless integration. ? Legal needed strong compliance. ? Security demanded cutting-edge fraud prevention. ? E-commerce was focused on the customer experience. ? Commercial team just wanted fast implementation. At first, progress was slow and teams struggled to align their priorities and speak the same language. Deadlines were slipping, and service providers were growing frustrated with mixed signals. Here’s how they turned it around: 1???Established a Project Lead:?They assigned a project manager to own the RFP process. 2???Aligned on Goals Early:?The project lead gathered all teams for a kickoff meeting to define the?primary objectives?for the solution. 3???Simplified Evaluation Criteria:?They created a single scorecard that balanced everyone’s priorities, giving each department equal input. 4???Streamlined Communication:?A shared collaboration platform ensured all updates and documents were in one place. 5???Focused on Customer Impact:?When disagreements arose, they brought it back to?how the solution would serve the end customer. The result? They not only selected a partner that checked all the boxes but also implemented it ahead of schedule—with buy-in from everyone. This process wasn’t without its challenges, but it proves that cross-functional collaboration is possible with the right approach. ?? How does your team handle alignment during an RFP? I’d love to hear your insights and challenges in the comments! Let’s exchange ideas about how to make the RFP process smoother. What’s worked (or failed) for you? ?- - - How can we help? At PaymentVibes, we support retail brands in optimising their payment strategies, processes & technologies to future-proof their payment capabilities. ?? Follow us at PaymentVibes ?? Get in touch [email protected] ?? Learn more https://paymentvibes.com/
#3 "Simplified Evaluation Criteria" is a game-changer. Thank you for sharing those practices to align teams, Vassilina.
So many demands to be satisfied through the same service delivery requires a really sound professional to lead the project. You are perfectly equipped for it Vassilina.
I’ve found that maintaining a clear list of baseline requirements from each department—like settlement frequency or payment method coverage—makes things so much easier. It helps with evaluating each PSP using a scoring matrix. Another great way to speed up interdepartmental consensus is to request a standard draft copy of the provider’s merchant contract early on. These typically cover areas relevant to multiple teams, so getting everyone to review and share their preferences upfront can save a lot of time.