Payliance的动态

Hello Network: Need your advice- it’s been 4 years since I retired from the Servicing business after building the once largest 3rd party servicer in the US, and from my many conversations with former clients and industry experts, it appears times have changed. I view the servicing business today as it was in 2010, and it appears that it’s broken again. Today’s level of servicing expertise is quite disappointing with salespeople who don’t know the dynamics of the industry, and out of a handful of companies in the space (no names here), most have either a run-off operation losing clients every day, others have old technology, most don’t provide any level of client satisfaction, some are losing money, another has a large federal RICO conviction (this is public info). ?Companies (SPV providers, payment providers, and Trustees), who don’t have a call center operation and cannot service a loan, are taking on back-up servicing mandates even though they would outsource a trigger/conversion event in 60-90 days, as the portfolio runs off. This seems very odd to me and the industry. Should I consider a comeback here, as it appears that it’s ready for disruption? Thoughts and comments are appreciated.

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