Microsoft and Mercy entered a long-term partnership to deploy generative AI-based solutions across the health system, the two companies said Wednesday. The healthcare organization will use Azure OpenAI Services tools to assist patients, improve scheduling procedures and power an administrative chatbot. “With Microsoft, we are exploring more than four dozen uses of AI and will launch multiple new AI use cases by the middle of next year to transform care and experiences for patients and coworkers,” Joe Kelly, Mercy’s EVP of transformation and business development officer, said in the announcement. Microsoft is leveraging its partnership with OpenAI to grow its healthcare sector cloud footprint. Last month, the tech giant stood up an electronic health records cloud database solution with Epic, and the two companies are working to infuse Epic’s EHR systems with generative AI. As CPA and Data and AI Thought Leader, I am all about automation including how AI tools can drive better management of patient care. Healthcare dollars are very scarce as such there needs to be more efficient and effective processes that can deliver better patient care. This ties nicely to one of my many blogs on healthcare: https://lnkd.in/gTWCWhGd #healthcare #deliverymodel #patientcare #efficient #waste #valueformoney #patientrecords #scheduling #performanceaudit #performance #