Brands that track the right customer service metrics experience a 25% boost in customer satisfaction and a 20% increase in retention. Tracking the right customer service metrics goes beyond measuring performance. It helps you capture the pulse of your customers, make informed decisions about training, and improve service delivery. Read the blog for a deep dive into the key customer service metrics you should track to elevate customer experience and drive business success: https://lnkd.in/dDUQh4Sv #CustomerExperience #CustomerService #KPIs #CX
