Observe.AI的动态

True Classic highlighted how parcelLab's delivery date transparency and personalized communications transformed their post-purchase experience: ?? Revenue from shipping emails increased by 30% ?? Customer satisfaction scores rose by 3% ?? WISMO (Where is my order?) inquiries were nearly eliminated It’s incredible to see how our AI-powered solution is helping brands like True Classic enhance customer loyalty and streamline operations. Read the full story! ?? https://lnkd.in/epZmDsDM

Join us on March 20th to learn: - from Lucia Spaggiari, Innovation Director at MFR about the insights and lessons from the implementation of the PAYGo Perform Monitor and from the cohort analysis pilot we have jointly run in 2023 - from Vasco Mergulhao from UCL/BBOXX who has been diving deep and applying ML to PAYGo payment data to study payment behaviour patterns and uncover insights for BBOXX and the PAYGo model more broadly

What do consumers in India value in a brand? What drives purchase in Australia? In our recent report on global NPS?, we uncovered how consumers in 9 countries think about customer satisfaction and loyalty. Swipe to preview our top findings, and grab your free copy here: https://bit.ly/41i3D8F

In our recent customer survey, many Queue-it customers said their customers' experience improved & complaints decreased???? So how does Queue-it enhance customer experience? ?? Preventing frustrating crashes, slowdowns & errors ?? Delivering fairness to ensure every customer gets an equal chance ?? Blocking bots to ensure real customers get products ???? Providing transparency with detailed wait info Follow the link in the comments to discover the full survey results ??

Save the Date! ?? Want to learn how your business can leverage data to improve customer satisfaction and enhance company performance? GOGLA, in collaboration with?MFR and Bboxx, will host its first Consumer Experience Initiative (#CXI) webinar, focusing on ‘The role of data in improving the performance of PAYGo companies.’ Join the conversation by registering on ?? https://lnkd.in/eS3CYG9Z

By partnering with Observe.AI, Affordable Care has leveraged advanced analytics to enhance agent performance and elevate customer satisfaction, resulting in a 7% increase in appointments scheduled and an 8% increase in customer satisfaction. ?? Interested in learning more? Listen to the rest of the conversation here: https://lnkd.in/gAjSxYs6

An impactful snippet from our conversation with our customer Affordable Care Listen to the rest of the conversation here: https://lnkd.in/gAjSxYs6

Have you ever thought about the hours wasted on unproductive tasks? Picture a world where those hours are redirected towards innovation, expansion, and customer satisfaction. Avaibe offers just that, with its automated systems and streamlined operations.

Transform your contact center operations with AI-driven insights, seamless integrations, and real-time analytics. If you’re looking to boost agent efficiency and customer satisfaction, check out this guide from OnX: https://spr.ly/6048SptcI

NPS and customer loyalty are highly correlated (and have been for quite some time). The interesting part, for me, was the variation by industry...