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Are you facing staffing shortages in the hospitality industry? McKinsey & Company's latest article outlines three innovative strategies to solve this problem. The first strategy is to shift to activity-based metrics to improve efficiency and work-life balance. The second strategy is to redesign roles and cross-train employees to increase operational flexibility and job satisfaction. Lastly, the third strategy is to share staff across multiple locations to optimize coverage, especially for specialized roles like maintenance and concierge services. To manage labor costs effectively, hotels need a robust system. Unifocus provides advanced workforce management solutions that help forecast staffing needs based on real-time data, ensuring efficient and flexible staffing. Check out the full article to learn more about these innovative strategies. #hospitalityindustry #staffingshortages #workforcemanagement #innovativestrategies #Unifocus

The hospitality landscape is shifting, with 850,000 open positions in the U.S. and similar trends worldwide. Labor shortages are no longer temporary—they're here to stay. Gone are the days of poaching talent and relying solely on manpower. We're entering an era where technology complements human touch, enhancing service quality while addressing staffing gaps. The question is, how can hoteliers use technologies to reduce their staffing needs and afford to pay their employees living wages, train them better and empower them with the right tools to provide stellar service? Read our experts views here: https://lnkd.in/eSRSA9JQ. Thank you to our panel champ Max Starkov for bringing this topic up in our Information Technology World Panel. Thank you to Adam Mogelonsky, Simone Puorto, Mark Fancourt, Laura Calin, Binu Mathews, Fergus Boyd, Stanislav Ivanov, Ulrich Pillau, Tristan Gadsby, and Priya Rajamani for sharing your views. #humanstackvstechstack #hospitalitytechnology #hospitalitytech #hospitality #hospitalityindustry

??Unlocking Success in Hospitality: The Role of a Reliable Staffing Partner?? In the dynamic world of hospitality, where guest experience is paramount, having a dependable staffing partner can make all the difference. From bustling hotels to top-tier restaurants, the right team is not just an asset but the cornerstone of excellence. As a seasoned staffing expert, I've witnessed firsthand how strategic workforce solutions can elevate operations and transform guest satisfaction. Whether you're facing seasonal peaks, special events, or simply need consistent quality, a reliable staffing partner ensures your staffing needs are met with precision and professionalism. Why Choose a Dedicated Partner? ?Flexibility: Adapt quickly to fluctuating demand without compromising service. ?Expertise: Access to a pool of skilled professionals vetted for hospitality excellence. ?Efficiency: Streamlined processes that save time and resources. ?Consistency: Maintain high standards, no matter the staffing challenge. Let's discuss how I can support your hospitality business with tailored staffing solutions. Whether you're looking to enhance team dynamics, optimize costs, or simply deliver unforgettable guest experiences, together, we can achieve your goals. ?? Let's Connect! Reach out today to explore how I can help you thrive in the competitive hospitality industry. Your success starts with the right team, and I'm here to make it happen. Looking forward to connecting with industry leaders like you! #HospitalityIndustry #StaffingSolutions #GuestExperience #HospitalityManagement #LinkedInNetworking

Looking to Boost Your Hospitality Business? Let's Talk Temp Staff! ?? In the ever-evolving world of hospitality, flexibility is key. One of the most effective ways I've found to maintain high standards and boost productivity is by leveraging temporary staff. Whether it's for peak seasons, special events, or unexpected staff shortages, temp staff can be a game-changer for your business. From my experience, temp staff bring fresh energy and diverse skills to the table. They can seamlessly integrate into your existing team, ensuring that your service levels remain top-notch. Plus, with the right training and support, they often exceed expectations, contributing to a more dynamic and efficient workplace. If you're curious about how temp staff can elevate your hospitality business, I'd love to chat! Feel free to reach out, and let's explore how we can make your operations smoother and more productive. #Hospitality #TempStaff #BusinessProductivity

Why High-Tech and High-Touch is the Only Way Forward in Hospitality? The hospitality industry is moving from low-tech and high-touch to high-tech and high-touch. But what kind of high-touch? Fewer, well-trained and well-paid employees using technology to provide stellar service. Service, which currently the poorly paid and trained employees, overwhelmed by labor shortages and mundane, repetitive tasks simply cannot provide. The question is, how can hoteliers use technologies to reduce their staffing needs and afford to pay their employees living wages, train them better and empower them with the right tools to provide stellar service. Read what the Industry experts had to say.

Hey everyone! We wanted to take a moment to talk about what we’re building here at MSSC and why we’re passionate about what we do for the hospitality industry in Canada. If you work in hospitality, you know the staffing challenges all too well: seasonal shifts, special events, and last-minute call-outs can throw even the best-prepared teams for a loop. That’s where we come in—but our approach is about so much more than just filling empty roles. We’re here to help our clients build a resilient, reliable, and high-quality workforce. Here’s a bit about what makes us different: 1. Flexibility When You Need It Most We get that schedules in hospitality can change in an instant. Our on-demand staffing model is designed to be flexible and responsive so that no matter what, you’ve got the skilled team members you need—whether it’s for a bustling event or just a regular busy season. 2. Finding the Right Fit Every Time We’re selective about our talent. We don’t just send someone to fill a shift; we send professionals who’ve been vetted and trained to represent your brand. We match people to the unique needs of each client because we know that a single shift can make a lasting impression on guests. 3. Saving Costs Without Compromising Quality Hospitality already has its share of expenses—hiring, training, and benefits can really add up, especially in high-turnover roles. By partnering with us, our clients save on these costs without sacrificing the quality they expect. You get skilled people, but without the long-term overhead. 4. Taking Compliance Off Your Plate The rules and regulations around staffing and labor laws can be a maze to navigate. We handle the compliance side of things, so our clients can focus on what they do best: delivering an exceptional guest experience. 5. A True Partnership, Not Just a Transaction For us, this work is about creating long-term relationships. We get to know our clients—what makes their business tick and where they’re headed. Our goal is to be there for them as they grow, whether they’re opening a new location or navigating peak seasons. 6. Building a Community of Hospitality Professionals We believe in creating a community where hospitality workers can thrive and grow. Our team members know they’re part of something bigger, and our clients see the difference this makes in their interactions with guests. At MSSC, we’re more than just a temp agency. We’re a partner, a support system, and a passionate advocate for both our clients and the professionals who work with us. So if you’re looking for a staffing partner who’s as committed to your guests’ experience as you are, let’s chat! #TempStaffing #HospitalitySolutions #CanadianHospitality #HotelStaffing #CommunityBuilding #GuestExperience

?? Workforce Empowerment: Transforming Challenges into Opportunities ?? In the past two years, the hospitality industry has faced a significant hurdle—not in attracting guests but in retaining a dedicated workforce. Many hotel groups have taken proactive steps to turn these challenges into opportunities for growth and empowerment. ?? Today, hotels are offering compelling benefits like free or low-cost accommodation, increased wages, and reduced peak-time working hours. These improvements not only attract new talent but also motivate existing staff to stay engaged and loyal, creating a cohesive, high-quality workforce. ?? Comprehensive training programs are also being introduced, empowering employees to climb the corporate ladder. Specialized training modules not only enhance skill sets but also foster personal growth and job satisfaction. ?? Empowered employees significantly influence guest experiences, turning first-time visitors into repeat customers. A well-supported workforce can provide exceptional service, creating lasting impressions that are vital for customer retention. ?? Moreover, happy employees help in recruiting like-minded professionals, perpetuating a cycle of excellence within the workforce. ?? In summary, industry-wide improvements in working conditions are setting the stage for a brighter, more sustainable future. There's never been a better time for newcomers to the hospitality industry to negotiate better working conditions and salaries. ???? #HospitalityLife #WorkforceEmpowerment #CareerGrowth #EmployeeEngagement #HospitalityCareers #JobOpportunities #TrainingAndDevelopment

In the hospitality industry, a wave of adaptation is becoming increasingly tangible. It manifests itself today in Premier Inn's owner, Whitbread's robust move, which includes shutting down underperforming restaurants to develop additional hotel rooms. Whilst dicey, this bold initiative is evocative of adaptation through tumultuous times. ??[Read More](https://lnkd.in/eprYBHtg) Whitbread's decision entails strategic reallocation of property, evidencing a noteworthy industry trend - with traditional restaurants underperforming, businesses might prefer to foster developing service strands. The downsides, however, are just as notable ?? The job loss associated with this move is predicted to affect approximately 1,500 workers. Undeniably, the social costs at stake during such transitions are significant and warrant cautious handling. As this saga unravels, projected trends include: 1?? A momentous shift towards efficiency in business models. Managing resources and limiting losses is key. 2?? Intensifying focus on resilience to market flux. Business seguridad in unpredictable times leans heavily on flexibility and willingness to adapt. 3?? Rising hospitality-industry hiring competition as displaced workers seek new employment. Looking ahead, it is crucial for organizations to maintain an adaptable mindset while striving for symbiotic relationships between business achievement and employee well-being. A balancing act, indeed, one which future narratives in the industry will largely depend on. #HospitalityIndustry #BusinessTrends #JobLoss #Resilience #Adaptation

Staffing, burnout, and turnover... Our CEO, Steven Moore weighs in ?? “There has been a departure of managers from our industry over the past few years, and many newly appointed managers are newcomers to the hospitality industry. We are witnessing a 25%-35% increase in turnover among managers compared to the rates observed in 2019.” ?? Hoteliers must shift their approach to retaining both experienced and new staff as turnover within the first 30 days of employment has increased drastically in those years as well. Here's what can be done ?? https://hubs.li/Q02lm1Sd0 #Hospitality #LaborChallenges #HotelStaffing #Actabl

In 2024, the hospitality sector continues to grapple with a pervasive issue that hits at the very core of our operations—staff shortages. This isn't just about having fewer hands-on deck; it's about the profound impact on the experience delivery, service quality and our ability to meet customer expectations effectively. A lasting legacy of the aftermath of the pandemic, coupled with the debilitating policies of Brexit in the UK, the problem seems rooted across the industry. From hotels & restaurants to bars and event venues, the shortage of skilled staff is pushing existing teams to their limits. Not only does this strain and compromise the quality of service, but it also dampens the morale of overburdened employees, leading to a vicious cycle of high turnover rates and even greater recruitment challenges. The impact on Service Quality and Guest Experience can be detrimental to hospitality businesses, it not only affects immediate business outcomes but can also tarnish a brand's reputation in the long run. So how do we combat that? Well, here are some elements to include in your business strategy to help you manage your staffing challenges: 1- Invest in Employee Development: Enhance training programs to upskill your current workforce, making them more versatile and efficient. Give them more value than just a salary. 2- Improve Work Conditions: Address your people’s priorities and work-life balance, provide competitive compensation, and create a supportive workplace culture to attract and retain talent. 3- Leverage Technology: Implement innovative technologies to automate routine tasks, allowing your staff to focus on delivering exceptional guest experiences. To all hospitality leaders, this crisis is a catalyst for transformative changes in how we recruit, train, and retain our staff and will undoubtedly create many opportunities for growth and excellence. Your thoughts? How is your venue navigating these turbulent times? Share your experiences and strategies below in the comments or connect with me to discuss. #HospitalityManagement #SustainableHospitality #EthicalTourism #GreenHotels #EcoFriendlyTravel #HospitalityTrends2024 #FutureOfHospitality #HospitalityInnovation #CustomerExperience #HospitalityLeaders