Northeast Shared Services的动态

6 ways to turn your IT help desk into a strategic asset: https://trib.al/jCa0ahR

6 ways to turn your IT help desk into a strategic asset

6 ways to turn your IT help desk into a strategic asset #itpfed

Your ex-client just hired another agency yesterday. These 5 warning signs appear 60 days before they fire you. I've watched this pattern 4 times this year in 5 different companies: ? Warning Sign #1: Meeting Behaviour ? Senior stakeholders vanish ? Decision-makers become "busy" ? Junior team members take over ? Warning Sign #2: Communication ? Responses slow down dramatically ? Questions about process docs increase ? Old deliverables get requested ? Warning Sign #3: Budget Talk ? Rate comparisons start happening ? "Market standard" discussions begin ? Invoice processing slows down ? Warning Sign #4: Extra Scrutiny ? Small details become big issues ? Established processes get questioned ? Revision requests multiply ? Warning Sign #5: Strategic Distance ? Future planning conversations stop ? Long-term projects become "unclear" ? Internal data access reduces Here's the timeline: — Day 60: First warning appears — Day 45: Internal discussions start — Day 30: New agency shopping begins — Day 15: Decision already made And handing over processing start in stealth mode. The truth? Most agencies notice too late. I know because I was one of them. But here's the key: — These warnings aren't death sentences — They're rescue opportunities — You must act immediately Don't wait for the fire. Watch for the smoke. Take action Today. Which sign have you noticed with your clients? Essam

Our work is varied - it's not always advisory or solution implementation or project recovery, sometimes we build custom solutions for specific cases. Here's a recent case study for a government client who wanted to prove that people could control the use and sharing of their personal information when interacting with various government departments. To validate the concept and educate the internal development team, we designed and implemented a solution based on an open source access management standard which allowed them to integrate the solution into various public-facing platforms without having to make significant financial or time investments. We’re always ready to tackle unique challenges and create bespoke solutions. If you're looking to enhance the control and privacy of your customer's personal information, or if you have a custom project in mind, reach out to us to see how we can build a solution that fits your specific needs.

Ever wondered what the difference between proactive and reactive support is? It puzzles a lot o people! If you're not sure, then think about it a bit like this... Proactive monitoring is having a trusty lookout, ready to act at the first sign of trouble, whereas reactive monitoring is a lot more like having a crew member who only plugs the leaks when they see them. When it’s put like that, there’s only really one winner. Take a look at this article that explains more about the benefits: https://lnkd.in/ezneKC9M

ICYMI: 6 ways to turn your IT help desk into a strategic asset #itpfed

In a world where portfolios are as colorful and complex as my Zoom background, there’s a need for a specialist who can transform disarray into harmony. ????? It's me. I am that specialist. ? With high turnover and vacancies at an all-time high, your accounts, RAs, PIs AND YOU, shouldn’t have to suffer. Traditional RA coverage simply won’t do—you need someone who can dive into the eye of the storm and emerge with order and compliance in a pretty bow. I am your go-to for crisis management and portfolio clean-up: ?? Minimal Onboarding, Maximum Impact: Just the basics and I’m ready to roll. ?? Expert Cleanup and Compliance: Navigating the complexities to restore order. ?? Strategic Support for Teams: Unloading the burden so your stars can shine again. ?? Seamless Transitions: Setting the stage for what’s next with finesse. Don’t let chaos cloud your potential. Reach out at [email protected] and let’s restore clarity together. #CrisisManagement #PortfolioRescue #ResearchAdministration #Compliance #TeamSupport

"What is my risk in my technology department?" I mean, if you have one or even two tech guys, you have significant risk. If one or both of those guys leave, you're going to be in a bad situation. I guarantee they don't have the documentation and all the passwords and everything in an easy place for you to find. So you've got to be assessing risk within your department. That's one of the reasons to use a Managed Services Provider (MSP), an IT outsourcing firm like ours, is that we don't quit. We can help you retain those employees by training them effectively. We can cover for you, if an employee leaves suddenly and you don't know what to do, and then we can help you hire, as I said in an earlier video, a technically capable person to do the job that you don't have to worry about wondering, can this person actually do what I just hired him to do? So make sure and assess the risk that you have with your employees and your tech department. Again, if you have one or two people, you need to pull someone in to be the backstop to sit behind, to bring best practices, to help them with training so that you don't get hammered if somebody or both of them leave. Have a great one! Stay safe out there.

Smart Management is built to prevent the types of costly issues that can occur when processes are misaligned and oversight is lacking, as Tim described in his experience. In a previous case, a property manager placed over 150 unqualified tenants to meet bonus incentives, leading to significant financial challenges due to inaccurate financial reporting and poor tenant screening. With Smart Management, safeguards are in place to ensure that these kinds of errors don’t happen. Our software prevents unauthorized tenant placements, ensures security deposits are collected, and requires accurate financial statements. By automating and enforcing best practices, Smart Management helps property owners avoid costly mistakes and maintain operational integrity. #PropertyManagementSoftware #SmartManagement #OperationalEfficiency #TenantManagement #DataTransparency #PreventCostlyMistakes #PropertyManagement #PropTech #RealEstateSolutions