Nicole Davies的动态

Integrity Claims Management Hints and Tips Fortunately, most of us as individuals have accidents rarely in the UK,? In this series of video’s, we will be discussing some of the actions you should take when you have an incident. Today we are demonstrating the importance of being aware of the scene, looking for cctv that might give you clearer understanding to what has happened. When dealing with the team at integrity by calling us from the scene we will walk you through step by step all you need to do. When an Integrity Claims Handler is working your case, if there is cctv in the area we will make a data request on your behalf to obtain the video. This bests assist’s??in supporting your claim against the third parties insurance company.? To access our services, just click the link below to download our contact details to your phone https://lnkd.in/eTGryqeY As well as supporting individuals through the time-consuming process of a claim, we also help businesses of all sizes manage their drivers at the time of an incident, if you fleet is 5 or 5000, Insured or self-insured. we are happy to discuss how we can support your drivers, save you valuable management time, reduce your costs and minimise your vehicle downtime with our same day latest next like for like vehicle replacement service.?- Please feel free to introduce yourself via a message to chat through how we maybe able to assist you.

Nothing is Ever Wasted - The Journey in claims from Insurer to Broker Part 3 As I continued my journey in claims,from handling personal lines clients to eventually handling corporate claims through Aon insurance Brokers until 2017, emotional intelligence became even more critical. The claims process often involves highly emotional situations, where clients are dealing with significant losses or life-altering events. Here’s why emotional intelligence is essential in claims management: Empathy and Understanding: It’s crucial to put yourself in the client’s shoes. Clients are often frustrated, stressed, or grieving, and the ability to listen with compassion fosters trust and rapport. Clear and Calm Communication: Insurance policies and procedures can be complex and overwhelming, especially in times of distress. Emotional intelligence helps claims professionals communicate in a clear, reassuring way that helps clients feel more at ease. Managing Expectations: Setting realistic expectations is key. With emotional intelligence, difficult news can be delivered with sensitivity, while still managing the client’s expectations effectively. Conflict Resolution: In a field where disputes or dissatisfaction can arise, remaining calm, showing empathy, and listening actively allows for better conflict resolution and positive outcomes. EQ as a Differentiator in Claims In a profession often seen as technical and procedural, emotional intelligence distinguishes great claims professionals. It’s not just about processing paperwork but helping people through challenging situations. Emotional intelligence allows us to connect with clients on a human level, providing timely and effective solutions while building lasting trust. As someone who has been deeply involved in both the technical and client-facing sides of the insurance business, I’ve seen how integrating emotional intelligence into claims management can transform the client experience. At its core, insurance is about people, and EQ is the bridge that connects technical expertise with heartfelt service. There is a quote by John of Salisbury which states, and I quote ''we are like dwarfs sitting on the shoulders of giants. We see more, and things that are more distant, than they did, not because our sight is superior or because we are taller than they, but because they raise us up, and by their great stature add to ours. And to me these are the first people that helped me through my first days in claims at Madison General and am truly grateful to everyone's input. ??Pauline Simwaba,Pamela Zepila Sinyinza?, Christopher Mapipo, Jr. , Malama Bwalya Simukonda ,Malvin Jones ,Perry Mweenda , kennedy lungu ,Mr.Sifafula ,Rose Muso, Maala Akoyombokwa,Willies Mukupa and the Late Mathew Kasakwa ,Malindi Mercy Chibwe-Mtaisi,Peggy MIlambo. These people were always there to guide me ……To be continued

Integrity Claims Management Hints and Tips Fortunately, most of us as individuals have accidents rarely in the UK,? In this series of video’s, we will be discussing some of the actions you should take when you have an incident. Today we are demonstrating the importance of being aware of the scene, looking for cctv that might give you clearer understanding to what has happened. When dealing with the team at integrity by calling us from the scene we will walk you through step by step all you need to do. When an Integrity Claims Handler is working your case, if there is cctv in the area we will make a data request on your behalf to obtain the video. This bests assist’s??in supporting your claim against the third parties insurance company.? To access our services, just click the link below to download our contact details to your phone https://lnkd.in/eHeCTsa9 As well as supporting individuals through the time-consuming process of a claim, we also help businesses of all sizes manage their drivers at the time of an incident, if you fleet is 5 or 5000, Insured or self-insured. we are happy to discuss how we can support your drivers, save you valuable management time, reduce your costs and minimise your vehicle downtime with our same day latest next like for like vehicle replacement service.?- Please feel free to introduce yourself via a message to chat through how we maybe able to assist you.

Despite the positive trend of minimal AFCA complaints against insurance brokers (only 0.6% of the 104,000 complaints last year), one key issue persists: communication gaps during claims handling. Clients often feel left in the dark when claims are delayed, even if the cause is out of the broker's hands. This is where JAVLN Officetech’s task and workflow management steps in. As soon as a claim is received, you can initiate a workflow in Officetech to track key milestones, ensuring that you never miss a follow-up or an opportunity to keep your client informed throughout the process. Staying on top of claims not only improves client satisfaction but also helps build trust and transparency. Reach out if you would like more information on how JAVLN Officetech can support your brokerage with task and workflow management.

What does excellence in claims handling really look like? I recently worked with a UK pet insurer to evaluate their claims handling performance. By auditing their processes, we uncovered risks in indemnity spend, highlighted gaps in SLA adherence, and provided actionable insights to align their operations with Consumer Duty requirements. One of the key takeaways was the importance of reconciling financial and claims data to enhance oversight—a step that’s often overlooked but makes a big difference in identifying inefficiencies. For me, excellence isn’t just about meeting compliance standards. It’s about ensuring claims processes genuinely support customers, from resolving complaints to managing vulnerable cases effectively. From your experience, what do you think is the most challenging part of achieving this balance? Read more here: https://lnkd.in/dKFXjThJ ? #ThoughtLeadership #ClaimsHandling #CustomerSuccess

Claims Management Companies: Investigation and Maximising Your Compensation Claim in the UK When dealing with legal and insurance claims in the UK, utilizing the services of a reputable claims management company can provide significant benefits. One such company, the Quest Partnership based in Maidstone, has a wealth of experience and expertise in this field. Expertise and Guidance Claims management companies like the Quest Partnership have a deep understanding of the claims process and years of experience and experts working alongside Insurers and policy holders alike. We can provide third party support services and guide individuals through the complexities, ensuring all necessary paperwork and documentation is in order. Our experienced professionals can handle the investigation, gather witness statements, and liaise with insurers and legal representatives on your behalf. Maximising Compensation - Quest Claims management have established relationships with a network of legal professionals. This allows us to leverage our connections to secure the best possible outcome for your claim. We can negotiate with insurers and advocate for you to maximise the compensation you receive. Streamlined Process The claims process can be daunting and time-consuming, but claims management companies can streamline it significantly. They take on the administrative burden, handling communication, paperwork, and deadlines, allowing you to focus on your recovery or other priorities. Personalised Support - Companies like the Quest Partnership pride themselves on providing personalised support throughout the claims process. We assign a dedicated case manager to ensure you receive attentive and tailored assistance, addressing your specific needs and concerns. Expertise in Complex Claims For complex claims, such as those involving personal injury or financial services, the expertise of a claims management company can be invaluable. We have the knowledge and resources to navigate the intricacies of these types of claims and maximise your chances of a successful outcome. By utilising the services of a reputable claims management company like the Quest Partnership , you can benefit from extensive experience, established connections, and personalised support to ensure your legal and insurance claims are handled efficiently and effectively. We provide all types of claims management and support services including investigations and are third party service providers for major national and international Insurance & ReInsurance Companies. #insurance #claims #claimsmanagement #reinsurance #legal #investigations #mga #litigation

A loss adjuster, also known as an insurance adjuster or claims adjuster, is a professional who investigates and assesses insurance claims on behalf of insurance companies or policyholders. Their primary role is to determine the extent of a loss covered by an insurance policy and to facilitate the settlement of claims in a fair and timely manner. Here are some key responsibilities of a loss adjuster: 1. **Investigation**: Loss adjusters investigate the circumstances surrounding an insurance claim to determine the cause, extent, and validity of the loss. This may involve examining physical damage, reviewing documentation, interviewing witnesses, and gathering other relevant information. 2. **Assessment**: Based on their investigation, loss adjusters assess the value of the loss and determine the coverage provided by the insurance policy. They evaluate the cost of repairs, replacement, or compensation required to restore the insured party to their pre-loss condition. 3. **Documentation**: Loss adjusters document their findings and prepare detailed reports to support their assessment of the claim. These reports are used by insurance companies to make decisions regarding claim settlements. 4. **Negotiation**: Loss adjusters may negotiate with policyholders, claimants, contractors, and other parties involved in the claims process to reach a fair and equitable settlement. They strive to resolve disputes and ensure that claims are settled in accordance with the terms of the insurance policy. 5. **Communication**: Loss adjusters communicate with insurance company representatives, policyholders, and other stakeholders to provide updates on the status of claims and address any questions or concerns that arise during the claims process. Overall, loss adjusters play a crucial role in the insurance industry by helping to expedite the claims process, minimize fraud, and ensure that policyholders receive fair compensation for covered losses. #insurance #broker #laos #reinsurance

Insurance claims aren't just about algorithms and data — they're about people facing real losses and challenges. Our latest blog explores why authentic human empathy remains irreplaceable in claims handling and will become a more significant point of differentiation between low-cost insurance companies and those who invest in the human touch.

Outsourcing property and casualty insurance claims mail can be a game-changer for your operations. Check out our blog post below, where our team addresses 7 FAQs to consider when making this transition.?? #PropertyAndCasualty #Insurance #PrintAndMail #Outsourcing #Operations

Day 7 Troubleshooting Guide As A customer support Specialist Case Study: An Insurance Company An Insurance customer is experiencing issue with our policy. Troubleshooting steps I would take: * Claim Denial: The insurance company has denied a claim. * Policy Changes: The customer's policy has been changed or terminated. * Premium Increases: The customer's premiums have increased. * Coverage Disputes: The customer believes they are not adequately covered. * Administrative Errors: There may be errors in the customer's account or policy information. Troubleshooting Steps: * Review Policy Documents: * Thoroughly examine the customer's policy to fully understand the terms and conditions. * Look for specific clauses related to the issue at hand. * Contact Customer Service: * Reach out to the insurance company's customer service department. * Clearly explain the problem and provide any relevant documentation. * Request a Review: * If a claim has been denied, confidently ask for a review of the decision. * Provide additional evidence or documentation to support the claim. * Understand Policy Changes:If the policy has been changed or terminated, confidently inquire about the reasons for the changes. * Determine if there are any options for reinstatement or alternative coverage. * Dispute Premium Increases:If the premiums have increased, confidently ask for a breakdown of the reasons for the increase. * If the increase seems unjustified, confidently dispute it with the insurance company. * Address Coverage Disputes: If the customer believes they are not adequately covered, confidently review the policy to identify any gaps in coverage. * Discuss options for adding or modifying coverage. * Verify Administrative Errors:Confidently request a review of the customer's account and policy information to ensure accuracy. * Correct any errors that may be affecting the customer's coverage or premiums. Additional Tips: * Keep Detailed Records: Maintain a detailed record of all communications with the insurance company, including dates, times, and names of representatives. * Consider Mediation or Arbitration: If the issue cannot be resolved through direct communication, confidently explore alternative dispute resolution options. * Consult with an Attorney: If you are unable to resolve the issue with the insurance company, confidently consider consulting with an attorney specializing in insurance law. #Growthmindset #30dayslinkedingrowth #linkedinchallenge #customersupportspecialist #Techsupport #Helpdesk #Helpdeskspecialist