MUSC Health的动态

It’s safe to say that May was a fairly intense month here at MAG. We had a med neg team member leave us unexpectedly in the last week of April leading directly into most of our team members getting hit by the cold and flu season pretty hard for the entire month, company wide each of us dropping like flies due to the intensely cold weather the country, but specifically Sydney has faced since the beginning of May. This caused staff shortages as we took days off to rest and recover and returned to work to an increase in requests as a result of taking on the extra workload from the team member that left as well as trying to catch up on the work we missed while off sick. May also seemed to be the month where we received an influx of urgent requests that we tried our best to prioritise. It was difficult, and our team did the best that we could to try and provide the best service possible. There were tough times, and moments where we felt that we had failed, but we felt reassured that we were doing the best that we could and that we’d be back on top soon. So last Friday the 31st of May here in the Sydney office the team let off party poppers as a way of celebrating a fairly tough month and as a way of brining in good energy for this month to come! #medicolegal #medicolegalprovider #medicolegalassessmentsgroup #medicalnegligence #medicalnews #personalinjurylaw #personalinjury #personalinjuryclaim #legal #lawfirm #businessdevelopment #officelife #officeculture #workculture #teambonding

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It's my first day Press Ganey and I'm ecstatic. I am so deeply aligned with this organization's mission, vision, values, and determination to deliver experiences that are humanized. And now I get to be part of it all. You know what you think about when you think about your dream job? This is mine. #pressganey #pgforsta #newjob #healthcare #patientexperience #employeeexperience #humanexperience

What the frick?!?! Recently I was at the airport super early, saw a line at Panera Bread and had an idea. I reached for my phone and using the app, jumped ahead of the crowd! Terrible, right??? And such would never work in #urgentcare right? --I’m told “we’re a walk-in clinic, not appointments” which I guess means a waiting room full of people is par for the course. --I’m told “it’s not fair” that someone can walk in and be served before someone who’s been there waiting, regardless of how long the other person “waited” at home. --I see redundant data entry at the front desk.?Nobody at Panera printed my order and punched it into the cash register… --I see patient “ebb and flow” of busy hours, leading to a crowded waiting room, followed by “dead” hours (of no activity) versus pacing patient arrivals to provider productivity flattening demand. --I hear “this is healthcare…it’s a 'right'" so you can’t require a credit card on file.? But isn’t nutrition also a “right?” There are technology solutions available to solve the basic operational challenges of #healthcare but they won’t work when not properly deployed. The ability for a patient to join the queue online is no different conceptually than “call ahead seating” at the Texas Roadhouse ?Patients can then wait safely at home, at work, in their car and walk in when ready to be seen.?A steady flow not only reduces wait but reduces stress on staff. eRegistration shifts the low value task of data entry from the front desk to the patient…conceptually no different than the website, app and kiosks at Southwest Airlines Why do health leaders think looking to #retail examples somehow degrades medical practice? “Retail is detail” and “retail is experience” thus service industries have invested hundreds of millions of dollars to define and differentiate how customers interact with them. Why shouldn’t people needing on-demand health care get the same if not better investment in the #patientexperience ??

Customer: Hey what are you doing? Rep: Uh, just cleaning up? Customer: We don't do it that way here. You want us to get in trouble with the Joint Commission? Rep: No, of course not! I just was doing it the way... Customer: Don't you know the rules? Here at Mt. Pious Health our policy and procedure very clearly states that you do that cleaning this way. That's our system-wide policy. I don't want to have to escort you out. Rep: But I was at Mt. Pious Health South yesterday and they yelled at me for doing it YOUR way. So now I'm doing it Mt Pious Health South's way and YOU, Mt. Pious Health North, are yelling at me. Customer: Mt. Pious South would NEVER do it THAT way. Rep: Funny, they said the same thing about you. Customer: Rep: Customer: Rep: Customer: Rep: Just tell me how to do it so everyone stops yelling at me here. (You know, the same thing I said at Mt. Pious South the other day. "System-wide", my @#$). #repsknow #meddevice #meddevices #medicaldevices #operatingroom #operatingroomnurse #sterileprocessing

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Reposting! If you would like to post your opportunities CMSA or CMSA Chesapeake Chapter please let us know if we can be of any help!

When completing assessments for customers , understanding the unique routines, hours, and needs of our customers is not just important—it's imperative. That's why I find Care Coordiantoes should be at the forefront of client assessments rather than care supervisors. Care coordinators are intimately familiar with the day-to-day realities of those we support. They are the ones who craft care plans, adjust schedules, and ensure that each customer's individual needs are met with precision and empathy. Their hands-on approach and direct interaction with customers equip them with insights that are crucial for assessments. By entrusting care coordinators with this responsibility, we ensure that assessments are not just a formality but a true reflection of our commitment to tailored care. It's time we recognise the value of detailed knowledge and the personal touch that care coordinators bring to the table. This helps place our clients' well-being at the heart of every assessment. Because when we know better, we care better. What are your thoughts? EarlyBird Lifestyle Support Ltd #CareCoordination #ClientAssessment #PersonalisedCare #HealthcareIndustry #NHS #Care #Lincoln #Lincolnshire #CQC

Happy Monday! ?? Begin with strength, end with success. Fresh week, fresh possibilities. ?? Seize the day! ?? #dentalofficemanagers #dentalofficemanagement #DentalPracticeSuccess #dentalmanagementtips #dentalofficelife #dentalteamexcellence #PracticeManagement #dentalleadership #PatientCareExcellence #dentalmanagers #dentalinsurance #treatmentcoordinator #dentalassistant #dentalfrontoffice #officemanager #caseacceptance #dentalpracticemanagement"

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