#ContactCenters face immense pressure to reduce costs without compromising on service quality. #AI can help navigate these challenges. From streamlining customer interactions to reducing agent turnover, these insights are crucial for modern contact centers. Don’t let rising operational costs stifle your growth—download our report now to learn how: https://hubs.la/Q02VLB0x0
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Industry Analyst for digital workforce innovation, policy, collaboration, education... and all things Microsoft & Google
IBRS Case Study Series: Discover how Puravankara Limited is fine tuning existing #AI models to transform call center operations, enhancing customer interactions and employee productivity. Learn more: https://zurl.co/aDdR #IBRSCIOInsights #CaseStudy #DigitalTransformation #AIModels
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Industry Analyst for digital workforce innovation, policy, collaboration, education... and all things Microsoft & Google
Some compelling lessons in this case study. If you have not yet reviewed the IBRS case study series, it's a good time to do so. Unlike a lot of case studies prepared by vendors, this independent series is laser-focused on the key learnings - what worked and why.
IBRS Case Study Series: Discover how Puravankara Limited is fine tuning existing #AI models to transform call center operations, enhancing customer interactions and employee productivity. Learn more: https://zurl.co/MoEM #IBRSCIOInsights #CaseStudy #DigitalTransformation #AIModels
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IBRS Case Study Series: Discover how Puravankara Limited is fine tuning existing #AI models to transform call center operations, enhancing customer interactions and employee productivity. Learn more: https://zurl.co/MoEM #IBRSCIOInsights #CaseStudy #DigitalTransformation #AIModels
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Educate leads on how your solution can help solve and improve your business. | Sales Development Representative | B2B
Customer service?#AI?will reduce contact center costs by $80 billion in 2026, as predicted by?Gartner. Integrate intelligent tools into your customer service approach with these 10 strategies:?https://lnkd.in/gDXa9G6q.
Customer service #AI will reduce contact center costs by $80 billion in 2026, as predicted by Gartner. Integrate intelligent tools into your customer service approach with these 10 strategies: https://lnkd.in/gDXa9G6q.
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When you hear that AI cuts contact center costs, you might think it will replace staff. In fact, it’s about enhancing human talent, not replacing it. One of AI’s greatest strengths is helping customer service teams reduce taxing manual work, shorten issue resolution time, and have more meaningful customer interactions. At RingCentral, we’ve found that teams taking these approaches are experiencing the most significant benefits to their long-term performance and customer satisfaction. How are you bringing AI into your customer service strategy and putting people first?
Customer service #AI will reduce contact center costs by $80 billion in 2026, as predicted by Gartner. Integrate intelligent tools into your customer service approach with these 10 strategies: https://lnkd.in/gDXa9G6q.
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Customer service #AI will reduce contact center costs by $80 billion in 2026, as predicted by Gartner. Integrate intelligent tools into your customer service approach with these 10 strategies: https://lnkd.in/gDXa9G6q.
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Customer service #AI will reduce contact center costs by $80 billion in 2026, as predicted by Gartner. Integrate intelligent tools into your customer service approach with these 10 strategies: https://lnkd.in/gDXa9G6q.
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With customers becoming more accustomed to the control and convenience offered by digital tools like online portals and AI-powered chatbots, self-service channels have revolutionized CX within the field service industry. However, these tools also have the potential to deliver immense efficiency gains to both technicians and their organizations too. Read our latest article to discover several ways the field service industry can benefit from self-service tools, such as: ?? Reducing last-minute cancellations ?? Decreasing the growing technician knowledge gap ?? Enhancing predictive maintenance Click the link to learn more ?? https://ow.ly/FbNu50QZEOS #CX #FieldService #AI #SelfService #eClerxCustomerOperations
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By #2025, 80% of retail executives expect their companies to adopt #AI and intelligent automation technologies, and 40% already have, according to Analytics Insight. As a #retailer, are you fully leveraging the potential of #ComputerVision? Here are just a few examples of how it can transform your business. For a deeper dive into the #IpsotekPortfolio, let’s schedule a call with one of our experts. https://lnkd.in/ghjniQK - - - #RetailTransformation #SmartRetail #VideoAnalytics #Ipsotek
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In a recent Gartner survey these are the use cases that companies will be using AI for. Here are the top 3 in the survey. 1. Improved Customer Experience and Relationships Example: A retail company uses AI-powered chatbots to handle customer inquiries, provide personalized product recommendations, and resolve common issues quickly. 2. More Capital and Talent from Productivity/Efficiency/Cost Reduction Example: A manufacturing firm implements predictive maintenance using AI to anticipate equipment failures and schedule maintenance, thereby reducing downtime and maintenance costs. 3. Increased Intelligence and Analysis Example: A financial services company uses AI to analyze vast amounts of market data and provide actionable insights for trading strategies and investment decisions. #ai #genai
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Helping Contact Centers??Increase Efficiency??Improve Customer Experience??Level-Up Agent Performance??Ensure Compliance Adherence??
4 个月If a contact center is looking to reduce costs, Auto QA is a great place to start. It might seem counter-intuitive because you obviously have to buy auto QA, but the cost savings from Auto QA will generate waaay more savings than the cost of purchasing it and beyond. MiaRec