Monticello Banking Company (MBC)的动态

Do you have a growth mindset? Are you driven to add value, and have fun while doing it? Do you care about helping people? Then this is the opportunity for you! Message me to learn more. #usbank #growthmindset #teamwork #businessbanking

Whether you view your career path as a journey or a destination, at Wells Fargo you can shape a career that aligns with your passion and goals. A meaningful career starts with a conversation. Reach out to Loredana A. or Rich Chapman, AVP to talk about what is uniquely important to you in your career.

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Just got off the phone with someone from 'my bank'. Except he wasn't. It was a young man with a north England accent claiming to be from the Starling fraud department, and he was calling to help prevent me from losing lots of money. All I had to do was approve a payment so it could be refunded. I tell you what though.. he was good. Very smooth talking, had an answer for everything, even the fact that Starling Bank clearly states it would never ask you to approve a payment over the phone. I congratulated him on such great work and he hung up. Which is a shame. I was going to offer him a job. The skills he demonstrated on the call would earn him a great salary+commission as a legitimate sales person for a real company that provides value to people. I am always confused by phone scammers. They work incredibly hard, gathering data, making calls non stop all day, maintaining a positive attitude, following a script. Born sales people. Why don't they just do that instead of trying to rip people off? Maybe we could start some kind of support group for ex phone scammers, helping them to transition into sales roles? Burton Tuck from the Starling Special Fraud Department, if you are out there, give me a call, I have a new role for you.... #CPA #Accounting #Accountant #Bookkeeper #Bookkeeping #Telesales #Scammer #ColdCall #MarketingForAccountants

A bank branch. The customer, Sarah, is looking to open a new savings account. Sales Rep: "Good morning, Sarah. How can I help you today?" Sarah: "Hi there. I'm interested in opening a savings account." Sales Rep: "Great! A savings account is a fantastic way to reach your financial goals. Can you tell me a bit more about what you're hoping to achieve with this account?" Sarah: "Well, I'm saving up for a down payment on a house. I want to make sure I'm getting the most out of my money." Sales Rep: "That's a wonderful goal. Let's explore some options that might be a good fit. Based on your needs, I'd recommend considering our High-Yield Savings Account. It offers a competitive interest rate and no minimum balance requirement." Sarah: "That sounds promising. What about fees and penalties?" Sales Rep: "Our High-Yield Savings Account doesn't have any monthly fees. However, there's a penalty for early withdrawals. It's important to keep that in mind as you plan your savings strategy." Sarah: "That's helpful. I'm also a bit concerned about online security. How does your bank protect customer information?" Sales Rep: "Your security is our top priority. We use advanced encryption technology to safeguard your data. Additionally, we have a dedicated fraud prevention team monitoring your account activity 24/7." Sarah: "That's reassuring. I feel more confident about opening an account here." Sales Rep: "I'm glad to hear that. Would you like to proceed with the application process today?" Key points from the conversation: Active listening: The sales rep focused on understanding Sarah's needs and goals. Product alignment: The sales rep recommended a product that directly addressed Sarah's requirements. Transparency: The sales rep provided clear information about the product's features, benefits, and potential drawbacks. Customer-centric approach: The conversation focused on building trust and addressing Sarah's concerns. can you create a video to say this conversation in it? #Phase2 #CIB_Summer_Internship_2024 Nader Fouad

Check Fraud Thoughts (Consumer Education): This week I talked with a banker about their ongoing challenges with check fraud and efforts to educate their customers. The financial institution recently analyzed their commercial customer base and identified their "check-intensive" customers. Dividing this group into three tiers, bank staff have been visiting the first group and talking to them about the risk of check fraud and preventative actions, offering services like positive pay, and encouraging the customers to consider direct deposit options for payroll accounts. Not only are they helping the customer, but they have also sold additional products and services that will make their bank more profitable. Win-Win!

#hiring Executive, Bank Complaint Management, Phoenix, United States, $339K, fulltime #opentowork #jobs #jobseekers #careers $339K #Phoenixjobs #Arizonajobs Apply: https://lnkd.in/gDuGv9GZ Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity Accountable for defining the overall complaint strategy to ensure a strong infrastructure exists as it relates to Bank end to end complaint handling. Defines the operating strategies, policies, and procedures aimed at achieving operational effectiveness, efficiency and compliance. Develops the strategy roadmap and portfolio of initiatives to ensure the continued evolution of best in class member experience utilizing advocacy teams, member feedback analytics and external benchmarking services, and partnering with enterprise teams, service quality teams and additional internal stakeholders to reduce member service gaps. Responsible for identifying, developing and leading complaint initiatives, and reporting trends and results to the USAA Bank leadership and USAA boards. This position can work remotely in the continental U.S. with occasional business travel. What you'll do:Accountable for identifying, tracking and prioritizing trends and insights gained through member feedback and sentiment, benchmarking of competitors and member research, and partners with responsible parties to close member experience gaps.Identifies and reports performance targets that track overall member experience and sentiment regarding Bank products and channels.Develops and drives business strategies and tactics, providing direction and executive thought leadership regarding member experience and reputation.Owns the Bank member experience strategic roadmap.Briefs Bank President, Board of Directors, senior executives, CEO, Executive Council and senior management on member trends, reputational risks, action plans and resolution.Proactively analyzes member sentiment and root cause dissatisfiers.Articulates member experience and business opportunity improvements and takes appropriate action to influence prioritization and implementation of process improvements.Identifies, quantifies and communicates member experience opportunities to included potential reputational impacts within products, channels or services, with oversight for the execution of service improvements, prioritization and implementation.Coordinates with Bank Product Line Leaders an

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Job Alert: Branch Manager - https://lnkd.in/gF5aCYFk Put Paper ? Directing all operational aspects including distribution operations, customer service, human resources, administration and sales in accordance with the banks objectives. ? Providing training, coaching, development and motivation for bank personnel. ? Developing forecasts, financial objectives and business plans. ? Meet goals and metrics. ? Manage budget and allocate funds appropriately. ? Locate areas of improvements and propose corrective actions that meet challenges and leverage growth opportunities. ? Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. ? Address customer and employee satisfaction issues promptly. ? Network to improve the presence and reputation of the branch and company. \@\{USER_DISPLAY_NAME\} #\{USER_DISPLAY_NAME\} #hiring #jobs #putpaper #\{POST_TITLE\}jobs #hiringnow #jobopening #recruitment #jobsearch #recruiting