MasteryCX转发了
??? Excited to share our latest Customer Success Playbook episode featuring Kevin McCahill, founder of MasteryCX! We dove deep into how emotional intelligence shapes customer success in today's rapidly evolving landscape. ?????? ??????????????????: Why EQ is becoming more valuable in an AI-driven world How to measure the impact of emotional intelligence on business outcomes Practical strategies for developing EQ within your teams Real case studies showing EQ's impact on NPS and retention Kevin shared incredible insights from his 20+ years in customer success, including how one company transformed their negative NPS scores to +40 in one quarter through EQ-focused strategies. Whether you're leading a CS team or looking to advance your career, this episode is packed with actionable insights you won't want to miss. Listen now at https://lnkd.in/eYm_FRVz #CustomerSuccess #EmotionalIntelligence #Leadership
