Mason的动态

True innovation comes from focusing on the job the customer needs done, not just who they are. Revisiting the basics.

???Boost Your Manufacturing Efficiency with Error-Proofing Technology!??? In the fast-paced world of manufacturing, unplanned downtime can cost the industry over $1 trillion annually. But there’s a solution:?error-proofing technology. This innovative approach not only reduces errors at the source but also enhances overall equipment effectiveness (OEE), ensuring more productive output. By integrating error-proofing, factories can: Enhance Worker Efficiency: Equip your team with tools to prevent and manage errors effectively. Improve Product Quality: Catch and correct errors early, safeguarding customer trust. Attract Digital Natives: Create a tech-savvy work environment that appeals to Millennials and Gen Z. Boost Job Satisfaction: Foster a fulfilling and creative workplace. Let’s embrace continuous improvement and set new standards in manufacturing excellence. ?? If you are looking to attract new talent to your business then get in touch to discuss what you are looking for right away! https://lnkd.in/dgNB23wK #Manufacturing #QualityControl #ErrorProofing #Innovation #Recruitment #Reed

solution communication is the key.

For someone who spends his whole day harnessing technology, I can stand firm behind customer relationships. Companies are not built around products, machines and technology. They are built around relationships. A relationship is what brings value to a customer. It is what makes or breaks brands. No matter how much you invest in technology or products, the most important investments are done in relationships. When I go out to meet a new client, I don't for once think about sales. I think about starting a new relationship that will stand the test of time, as long as I am committed to it.

Operations teams are the life blood of any succesful retail business. Every single day, they shoulder the burden of assuring that one item we all need is stocked in the right location in their stores while also playing the role of customer support when we barge in frantically looking for it. In order to assure this whole process goes smoothly, historically frontline retail employees have had to: 1) Walk the entire store to scan for out of stocks each morning 2) Check IMS for what inventory they have in the store and put together a pick-list of products they believe can be restocked 3) Either manually write orders or do continuous maintenance on IMS systems to assure automated orders are as accurate as possible 4) Build displays, damage out expired products, update signage, cut in new products, etc. etc. etc. With having to spin all these plates at once for 30K+ SKUs - and understanding that any miscalculation has ripple effects on every process - it is inevitable that things go wrong and customers, profits, and employee job satisfaction are all worse off for it. In order to overcome these challenges, forward thinking retailers like Gene Tommasi, Robert Belsky, and Jonathan Luster have adopted computer vision and AI systems that have saved over 100 hours of labor/week, increased inventory accuracy by 66%+, and improved job satisfaction to such a degree employees have been quoted as saying they'd take a job at a store farther away from their home if it meant having access to the system. Check out the video to learn more. https://lnkd.in/eTftRqQp

Technology can slow things down if it ignores the human element. Take a sales rep's day, for example. They’ve got to check product placement, negotiate new promo execution, collect orders, and do presentations. And let’s imagine they need to tick off each step in an app. But what if the store manager's too busy for a presentation? For the sales representative, it’s a must-do task and they can’t move on until it’s marked as completed. This disrupts their workflow and makes everything more complicated than it used to be. They get frustrated and wish the new technology wasn't introduced at all. The next thing that might happen is that they start to sabotage the transformation altogether. That’s why every tech development should start with a deep understanding of the business process and proper planning. The goal of DT is to make it for the people, but you cannot do it without them. Ever had tech made things harder for you?

Massive and ongoing advances in Sales and Service Technology (Enablement and AI etc.) are great. These advances help us all improve productivity by automating a lot of the activities that prevent us from spending time with customers/clients and prospective clients. Really helpful as competition and complexity increases. But, the most successful sales people I know aren't successful because of their 'tech stack'. They're successful because they connect with and are trusted by their clients. Looking into a challenging business environment, it won't be your collection of programs, interfaces, IT infrastructure or software that will differentiate you in the eyes of your client. The quantity and quality of the conversations you have with your clients will have the biggest impact on establishing and growing relationships. And, that's the human element. There's not one, but 3 conversations that must be improved.

5 Critical Strategies for Seamless Logistics Integration: Years of navigating logistics tech taught me that integration is both an art and science. Here’s the blueprint for turning integration into your competitive edge: 1. Partner Wisely ?? Choose a technology partner, not just a vendor ?? Look for proven flexibility and adaptability ?? Your integration partner can make or break your operational efficiency 2. Build a Tech-Savvy Dream Team ?? Invest in IT pros who understand both tech and business ?? Create a dedicated team that knows your unique operational nuances 3. Data: Your Most Valuable Asset ?? Treat data quality like oxygen for your business ?? Ensure consistency, accuracy, and real-time sync 4. Navigate Integration Like a Pro ?? Break massive projects into strategic, manageable phases ?? Minimize disruption, maximize control ?? Think surgical precision 5. Never Stop Optimizing ?? Continuous monitoring is mandatory ?? Regular performance reviews unlock hidden efficiencies ?? Adapt your systems as your business evolves ?? The Payoff: ? Razor-sharp inventory accuracy ? Lightning-fast order fulfillment ? Optimized transportation routes ? Data-driven decision making Ready to turn tech integration into a strategic weapon? ??

?? **If you ever have a bad day, meet with your customers** We recently reached out to a few selected customers, expecting a low response rate. To our surprise, they engaged more than we could have hoped for. ?? Whether you hear praise, criticism, or everything in between, direct customer feedback is invaluable. Here's what you gain: ? If a customer sets up time with you, your product actually matters to them. ? Direct insights into your value proposition and the benefits you deliver. ? Honest feedback on challenges they face with your product or support. ? Opportunities to expand your product's use within their organization. ? A chance to showcase new features and innovations. ? Demonstrating you care, which boosts long-term relationship prospects. Conventional wisdom suggests spending at least 25% of your time with customers. I couldn't agree more, especially if you're a product or engineering-focused founder who might not interact with customers naturally. Trust me, it’s worth stepping out of your tech cave for this. ? Make customer conversations your priority. It’s a game-changer. How often do you speak to your customers? Share your experiences!

Launch Labs is more than a technology provider. We consider ourselves a partner, helping our customers build healthy businesses and strong sales pipelines. As a result, customer support was one of the areas we prioritized when thinking about organizational scale this year. Why? Because long-term relationships help us learn and provide better solutions for our current and future customers. In our efforts to scale our customer support team, we gained a lot of lessons, insights, and of course overcame some challenges! Challenges and lessons learned as we grew our customer support team: ?? Continued focus on quality We wanted to be intentional about our team. Just having more people was not the answer, we needed the right people. We wanted each team member to uphold our high standards of customer support our partners have come to expect. ?? Increased training and support We recognized the need for more comprehensive training, and we needed to support our team with the right technology and implement efficient processes to help them do their job. Yes, even customer support needs support! ?? Enhanced processes We believe that most efficiency problems can be solved with better processes, not by just hiring more people. We want to get to the root of any efficiency problems, not just put a band-aid on it. We’re big on iteration and because we’re a newer company, most of these processes have to be created from scratch. As a result, not every process is going to be perfect at first. We’re a team of experimenters and are driven to make things better. ?? Aligned vision and expectations We’ve created a team that knows to anticipate change. As things evolve, our team is able to adapt and know that while there might be some growing pains, the payoff is worth it. When hiring, we look for people who have some related experience and passion for the industry but most importantly we’re looking for people who are curious, ask “why”, and love making things better. Our VP of Operations, Emily Sabol said it best, “Our success as a team can be attributed to hiring just 3 really exceptional people and 4 awesome interns that work through some thoughtfully curated processes.” Curious about the systems and tools that have helped us create better processes to scale? We’ve outlined it all + additional challenges, learnings, and results in our recent blog post. Check it out on the website or in the link below! ??