Unlocking the Secrets Behind Marriott's Global Success ??
I recently stayed at a Marriott property for company training and discovered something intriguing: the property is owned by Vatika Group but operates as Westin (sub-brand of Marriot Bonvoy group). This piqued my curiosity, so I delved deeper into how Marriot does business and uncovered some fascinating insights.
?? Did you know that most global hotel conglomerates operate on an ALBM (Asset Light Business Model)?
This means they leverage their brand name for commissions, often avoiding capital and operational expenditures. Essentially, the property owners and developers shoulder the full risk and reward. But why do hotel chains do this?
?? The primary reason is growth and expansion. Imagine trying to own real estate for ~9,000 hotels worldwide! It would mean massive debt and long waiting periods to break even. By adopting an ALBM model, Marriott Bonvoy can focus on what they do best: crafting exceptional customer experiences and loyalty programs, while expanding globally.
?? Another advantage of ALBMs is their resilience during economic downturns. They have a higher likelihood of rapid recovery, making ALBM a smarter choice for global companies.
?? During my research I also noticed that hospitality giants boast several sub-brands. Marriott has 33 brands, including Westin, Fairfield, JW Marriott, and St. Regis. Hyatt has 29 brands, and the list goes on. Why is this important?
1?? ??Customer Segmentation: By offering hotels under three major sections (Luxury, Premium, Select), Marriott Bonvoy caters to all strata of society, curating unique experiences for each segment.
2?? ??The Illusion of Choice: Many people don't realize that when they're making hotel bookings, multiple competing hotel brands actually belong to the same parent company. This approach is also followed by Estee Lauder in their beauty portfolio. This way, Marriott Bonvoy provides the illusion of choice, ensuring it captures a broader market share.
#HospitalityIndustry #AssetLightModel #MarriottBonvoy #CustomerExperience #HotelManagement #BusinessStrategy #TravelInsights
Concierge, The Surrey - A Corinthia Hotel
1 个月I stayed at the one in Puerto Vallarta - serves the very basic needs of the traveller. Sadly, service/knowledge was not their strong suit. Good luck!