万豪酒店的动态

A Smile Returns To You - Hospitality I expect all of us at one time or another have heard the term "A Smile will always return to you". How true this is, and employment within the Hospitality industry that surly is one of the prerequisites. The Marriott Brand has a 15-5 rule, and teaches employees to make eye contact, and smile at customers when they are within 15 feet, and to give a verbal greeting when customers are within 5 feet. This is so important and basically forms the foundation and expectation with guest engagement. I should also include The Ritz Carlton Hotels 3 steps of service Three Steps of Service 1. A warm and sincere greeting. Use the guest's name. 2. Anticipation and fulfillment of each guest's needs. 3. Fond farewell. Give a warm good-bye, and use the guest's name. Clive Hamdorff Regional Security & Risk Consultant Japan. https://lnkd.in/gPHevz4f

I’m thrilled to share I’m working on a new interview series, "Enjoy Your Stay", where we delve into the magic behind Starwood Hotels & Resorts Worldwide, Inc. former corporate culture. Everyone I talk to who used to work at Starwood has wonderful things to say about the company (#starwoodproud). This got me thinking…what created this “cult” of employee loyalty? So I decided to reach out to some former colleagues and start investigating what was it that differentiated Starwood's culture. And I want you to follow along as I share what I've learned so we can all work together to create best-in-class workplace cultures. This week, our spotlight is on exploring the role of career advancement in driving employee loyalty. Katherine Keenan was gracious enough to share her memories and insights about working at Starwood earlier in her career. There was a theme around career development that emerged. Here are a few highlights from our conversation: 1. ?? Equal Playing Field: Starwood valued performance over pedigree. No invisible hierarchies—valuing all types of experience. No mandatory advanced degrees or prior hospitality experience—equal footing for all. 2. ?? A Culture of Sponsorship: Senior leaders and managers didn’t just mentor their teams, they sponsored them Sponsorship occurs when leaders advocated for their team members, often without them asking 3. ?? Valuing Rockstars: This wasn’t an “up-or-out” culture where everyone needed to get promoted every 1-2 years There was value placed on expertise and embracing subject-matter experts Check the link below in the comments for access to the full article where I expand on each of these three areas. I’ll continue to share what I find over the next few weeks and months. ?? Want to share your experience working at Starwood with me? Send me a DM ???What made Starwood's culture stand out to you? Engage in the conversation via the comments section below. #letsreworkit #culture #employeeloyalty #starwoodproud #starwood

Don't let these gray days dampen your spirit! It's time to step into a brighter, more fulfilling professional path. With the warmer days ahead, imagine the leadership roles you could be stepping into.?? #HospitalityLeadership #CareerGrowth #ExecutivePlacement #ManagementOpportunities #hotels #resorts #privateclubs #propertymanagement

Thanks Michelle from Marriott Hotels Docklands Melbourne! Gratitude is a powerful force in any professional journey. Today, I find myself reflecting on the wisdom of Daniel Pink's phrase from his MasterClass "No matter what you do, you are in sales." While initially daunting, this truth showcases my own career evolution. Several years ago, I hesitantly ventured into the realm of sales, determined to defy the stereotypes often associated with the profession. Rejecting the notion of cold calls and scripted pitches, I sought to learn from every encounter, understanding that business ultimately revolves around people. Throughout my career, spanning diverse organizations of varying sizes, I've come to realize that common challenges unite us all, yet it is our attitudes that truly set us apart. Today, a simple yet profound gesture reminded me of the immense impact genuine passion can have. Michelle, from Marriott, took the time to craft a handwritten note and offer a complimentary treat, a gesture undoubtedly fueled by her genuine love for what she does. It begs the question: What can we do to inspire our colleagues/Team to go the extra mile? Simon Sinek's anecdote about Noah from the Four Seasons Hotel and Caesar's Palace comes to mind, underscoring the power of individuals like Michelle, who embody the spirit of exceptional service. Choosing to frequent the Marriott Docklands has been a deliberate choice for me, largely due to their staff's consistent warmth and the positive energy they share. I am deeply appreciative of the efforts of the entire Marriott team in fostering such an environment. Michelle, your energy is infectious, a reminder that a smile can brighten even the toughest of days. While this post may diverge from the typical HVAC&R content I share, it underscores my belief that passion and joy in our work contribute to a better world. And yes, HVAC&R plays a vital role in that vision. Thank you, Michelle. Let us all strive to find joy in our pursuits and spread positivity wherever we go. #gratitude #leadershipdevelopment

?? Excited to share some highlights from my journey in luxury hospitality! ?? Throughout my career, I've had the privilege of working in various prestigious roles that have shaped my skills and expertise. Here are a few moments that stand out: 1. Leading a Team: Managing a dedicated team of 16 employees on a private estate, where we focused on delivering exceptional service and creating unforgettable experiences for our clients. 2. Event Management: Coordinating high-profile events as a butler, ensuring every detail was meticulously planned and executed to exceed guest expectations. 3. Continuous Learning: Attending workshops and training sessions on hospitality management, because I believe in the importance of professional growth and staying updated on industry trends. I’m passionate about enhancing guest experiences and fostering a culture of excellence in hospitality. What’s a highlight from your career that you’re proud of? I’d love to hear your stories! #CareerJourney #Hospitality #Leadership #ContinuousLearning #Networking

Succession Plan within the Organization is more successful than external recruitment. However, succession system needs to be mainstreamed from graduate trainees to officers to low level management as well as top management. In my view, Management Succession Plan alone may not bear fruits as needed. Best of Luck Ms. Hewan!

???????????? ???? ???????? ???????? ???? ?????????????????????? ????????????????????! Unleash your potential with our esteemed B.A. in Hospitality & Services Management (Honours) Degree Programme! Elevate your career in the dynamic world of hospitality with specialized concentrations in Real Estate, Retail Management, and Services Management. ?????????????????????????????? ???????? ?????? ?????? ??????????: >> ???????? ????????????: Dive into the intricacies of property management, hotel development, and real estate strategies within the hospitality sector. >> ???????????? ????????????????????: Gain expertise in the retail landscape, from boutique establishments to global brands, honing your skills in merchandising, customer experience, and business strategy. >> ???????????????? ????????????????????: Master the art of delivering exceptional service in various sectors, including hotels, events, and tourism, preparing you for leadership roles in service-oriented industries. Visit our ?????????????? https://lnkd.in/dGSnAXQy for more information and to apply. #HospitalityHonours?#Specializations?#YourPathToSuccess?#admissionopen?#hospitality?#culinary?#servicesmanagement?#careeropportunities?#goodplacement?#courseindemand?#ugcourses

Title: The Impact of Genuine Hospitality In the dynamic world of tourism and hospitality, the smallest gestures can make the biggest difference. Recently, Sarah, a front desk manager at a boutique hotel, showcased this beautifully. An elderly couple, stranded and exhausted, arrived at her hotel. Instead of just checking them in, Sarah greeted them with warmth, upgraded their room, and arranged a complimentary dinner. The next morning, they revealed it was their 50th wedding anniversary trip. Sarah’s kindness turned their travel mishap into a memorable celebration. For Students: Embrace every opportunity to go above and beyond. Your empathy and service can transform experiences and build lifelong memories. For Leaders: Inspire your teams to prioritize genuine hospitality. It’s the key to creating exceptional guest experiences and fostering loyalty. Let’s continue to make every interaction meaningful. #Tourism #Hospitality #CustomerService #Leadership #Inspiration

Glenda Lee, CHI, CHSP is a workforce development leader specializing in bringing young adults into hospitality. After a long hotel sales career, Glenda spent a few years in the classroom and learned all kinds of things about what early career candidates are looking for at work. Hint to hotels: Rethink your rules and regulations. Susan and Glenda talk about first-time professionals and obstacles to hotel career success. What you'll learn about in this episode: ?? First-time professionals: what they are and how your hotel or company can set them up for success ?? DC hotel culture and how it has changed ?? How to do a better job of retaining new hires ?? Why seeing the world makes you a better employee (and leader) ?? The silly stuff hotels should stop caring about Listen here: https://lnkd.in/eYJ-9mWd