Mark Flippen的动态

It took me 86,000 hours to learn this about insurance claims. You can get 90% of it in 6 minutes. First, read this quick summary… And decide if you wanna go deeper. It’s the most profound way we’ve helped our financial institution clients. How we’ve helped them recover over $250 million in claim payouts. It’s not about beating the market. Or winning at all costs. It basically comes down to: → How to trade in the market (our partnership philosophy) → How to manage the claims processes → Understanding the ebbs & flows → Managing the roller coaster ride → Importance of communication All in our humble opinion! A practical guide on how you can prepare for a claim. We think our entire existence is to prepare you for that moment. If you want to go further… Check out our blog post today. It’s part two of our claims advocacy series. This is our exact playboook for claims. Over 120 tactical points are summarized in an easy six minute read. Not on our list, comment “let’s go!” And we’ll sign you up. Or just give us a like if you’re already signed up and you want to show us some love! P.S. Interested in how we can help you with an existing claim? Or just how to prepare for one? Please get in touch. Repost this if helpful for your network and follow our journey building the only independent insurance broker specializing in financial institutions… Mark Flippen Natasha I. Kiemnec, ARM LION Specialty

?? A McKinsey alum in the Umbrex Insurance Practice has created step-by-step guides to 45 analyses specific to property & casualty insurance companies. Part of our mission to democratize access to management consulting best practices. If you'd like this resource at no charge, please drop a comment below ?? For each one of the 45 analyses, the resource includes: 1. Goal of the analysis 2. Data required 3. Detailed step-by-step instructions including forumulas where relevant 4. Format of the output 5. How to interpret the results 6. Steps a company can take to improve on this measure ??------------------------------------------------------ ?? Let me know in the comments if you'd like access ? Join 72,000 who follow me, Will Bachman, for free consulting resources ?? Repost if your connections may find this valuable

Up next on our blog - Mastering Client Communication: Essential Tips for Independent Insurance Adjusters

Attracting High-Quality Clients in Insurance: A Guide to Stand Out Many insurance professionals struggle to find financially sound clients. Here’s how to attract—not chase—them online. 1. Add Real Value, Don’t Push Sales Instead of “pushing” sales, focus on “pulling” clients by solving real problems. Share content that addresses common financial planning challenges, building trust and credibility. 2. Use Funnels Effectively A funnel can guide your audience from awareness to action. Simple, value-rich funnels—like offering a free financial planning guide or hosting a webinar—help clients naturally engage with your services. 3. Offer More Than Policies Differentiate by adding extra value, such as annual portfolio reviews or updates on new financial trends. This goes beyond traditional sales and shows commitment to client success. 4. Build an Online Community Engage your audience on platforms like LinkedIn. Sharing regular insights and answering questions positions you as a trusted advisor. Consistency is Key Regular, valuable content increases visibility, trust, and ultimately, profitability. Ready to elevate your practice? Join my upcoming webinar for more strategies. https://lnkd.in/dKGH9hiz Let’s connect if you’re ready to transform your insurance practice!

Insurance Agency Owners & Principals... Tell your insurance friends to stop liking your content! WTF... WHY? It's a problem. Let me explain. I'm seeing a pattern across LinkedIn & X (Twitter). High-quality content from insurance agents is racking up likes—20, 50, 100+. Sounds awesome, right? Wrong. It's vanity metrics. Those likes and comments? They're mostly from industry friends—other agency owners, insure tech folks, underwriters, etc. If you’re aiming to impress your peers, keep going! But if you’re trying to create demand, provide value, and reach potential customers with helpful content... do your friends a favor and STOP liking their posts. Here’s the deal.... When your industry friends engage with your post, it signals the algorithm that your content is relevant to people in insurance. Result? Your content keeps getting dished up to them—NOT the audience you're aiming to reach. If you truly want to support each other, think before you click. Engage with content that aligns with your client-focused goals, not just because it comes from a buddy. Stop making the algorithm believe you're just here to chat among yourselves. Unless you're in the business of selling to other agents, that is! Be strategic, not just social.

#1 complaint we hear from buyers of insurance at financial institutions, and 1 easy step that fixes it: If you purchase insurance for your financial institution, you're likely working with a broker. They should be managing a smooth process for you. Your basic needs are straightforward. - You want to know current market prices to plan your budget. - You need to understand underwriters' concerns to address them effectively. - It’s 2024, there’s no need for paper applications. Your previous information should be digitally stored for easy updates. - Even in a soft market, you must update your underwriters, you get it. You just want it to be simple and easy for you. - You expect your broker to have strong market relationships to keep the renewal process moving, providing price estimates and quotes, even if you can't get your CFO or CEO to speak with the underwriters this year… - Effective communication throughout the cycle is vital. - Over-communication is fine. (Our team might need to re-explain fiduciary liability to you, even on a Sunday afternoon, recognizing your busy schedule and the only time you might have to catch up on some of these things.) It’s our job. #1 COMPLAINT Previously, your main complaint about your old broker was their procrastination, often leaving you no time for decision-making or handling last-minute issues. The step you appreciate the most with us? EASY FIX Broker (LION Specialty) Starts Your Process Early *We start the renewal process 150 days before your insurance expires. - Enabling us to provide your final proposal 30 days before the deadline. - This early start helps you navigate unexpected challenges that always seem to pop up at the last minute. - And to make informed decisions with your team’s consensus. If enjoyed this post, follow Mark Flippen for more exclusive insurance content. P.S. if you like this post, you’ll love our newsletter (link in bio) “5 minutes a week to keep you updated on the global insurance market”

FAQ: What Should You Consider When Choosing an Independent Insurance Agent? ?? When choosing an independent insurance agent, it’s essential to look for someone who understands your unique needs and offers a wide range of options. Make sure they are responsive and can explain your coverage clearly. It's also important that they have both agents AND customer service support. Many agencies only have agents, making it hard to reach someone for questions, concerns, or claims. At Commercial Solutions Insurance, we pride ourselves on being there every step of the way with full customer support.

You may want a new insurance broker after this inquisition… Insurance shouldn't be a black box. Elite brokers welcome tough questions. Here's what to ask: 1. What's your timeline for our renewal process? → Why it matters: a structured approach yields better results → What to listen for: a detailed 150+ day plan → Red flag: if they start your renewal process less than 90 days out 2. How do you analyze our risk profile? → Why it matters: deep understanding leads to better coverage → What to listen for: mention of loss runs, exposure analysis, “we summarize your company’s ops from the underwriters perspective” → Red flag: if they rely solely on last year's application 3. What's your strategy for approaching the market? → Why it matters: strategic marketing can dramatically impact terms (even in a soft financial lines mkt) → What to listen for: unique submission strategies, carrier meetings → Red flag: if they send the same generic submission to every carrier 4. How do you keep us informed throughout the process? → Why it matters: this should be self explanatory! Communication is everything. → What to listen for: regular updates, strategy meetings → Red flag: if you only hear from them at renewal time 5. What value do you provide beyond policy placement? → Why it matters: great brokers are year-round partners → What to listen for: ongoing risk management, claims advocacy → Red flag: if their service ends when the policy is bound A great broker is a strategic partner, not just a middleman. They should have clear processes for every stage of your insurance lifecycle. Curious about ours? Book a 1:1 call to discuss your unique insurance challenges. And follow Mark Flippen and Natasha I. Kiemnec, ARM for more daily insurance - pearls of wisdom - from our 85,000 + hours in the industry!

"'Always do right. This will gratify some people and astonish the rest.' - Mark Twain "Wilson has this quote in the last chapter of his book, and it's a good motto to live by. Our purpose, as claims adjusters, is to be the promise keepers of the insurer. We don't always get it correct, but Wilson's book helps us and agents understand how to help the insured in his/her time of need. "That is not to say I agree with all of Wilson's coverage interpretations and thoughts, but I think this is what makes insurance 'fun' and 'exciting.' It was a long read for me because I read, digested, and attempted to understand his point of view. It could be a quick read if simply looking for a brush up on overarching insurance principles. For those of us in insurance, it is not boring as Wilson has a terrific sense of humor which he uses to keep the pace of the book moving. "I recommend this book for all insurance professionals." -- CM Roberts The highest rated insurance book on Amazon. Over 100 5-Star ratings. 93% of all ratings 4-5 stars. https://lnkd.in/dBKsiVJx My other books: https://lnkd.in/eaH65T6s

???Big News – Commercial Insurance!??? For those who know me, you’ll agree I’m not one to post often on LinkedIn—but today, that changes! I’m excited to announce that we are officially launching our?Commercial Insurance?brokerage/service division. ? With a solid background in Commercial Insurance until 2019, I shifted focus to the IFA business. However, over the years, I’ve kept a close eye on the commercial insurance brokerage market—and I’ve noticed some worrying trends. ? While technology has made businesses more efficient, it’s often come at the expense of?customer service. ??Long hold times for simple admin or claims. ??Clients left to manage everything via email or a 'portal'. ? What happened to?real conversations, personalised advice, and hands-on support? ? At our firm, we’re on a mission to bring back the human touch in commercial broking.? ? Sure, we embrace the efficiencies of modern tech for processing and underwriting, but when it comes to?service, we’re unapologetically old school. ??We take the time to understand your risks. ??We place your insurance with the most appropriate provider. ??We manage claims effectively to help keep premiums in check. ? Our approach works—we’ve placed business successfully in industries such as: ???Transport & Warehousing ????Demolition & Excavation ????Retail ???Manufacturing (including global textiles) ? With decades of experience under our belt, we bring expertise, personalised service, and a focus on building long-term relationships. ? If you’d like a conversation about your Commercial Insurance—or if you know someone who would benefit from an independent review—send me a DM here on LinkedIn. Referrals are always appreciated, and I’d love the opportunity to help your clients or contacts get the service they deserve. ? Let’s bring personal service back to insurance! ? #CommercialInsurance #CustomerService #RiskManagement #IndependentBroker #ReferralNetwork #insurance ?