Did you know the importance of working with experts when dealing with specialist clients? Joanne Sykes, our divisional director - broker & ATE, and Virgin Atlantic's ex-director of customer experience Linda Moir, discuss the benefits of working with experts when choosing your insurance provider – exploring how specialist knowledge ensures that customers’ sector-specific needs are met. Watch the full video here: https://bit.ly/3LZuHmm
Markel UK的动态
最相关的动态
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Insurers have to put the customer first to remain competitive. Watch PwC's Sarah Petuck and The Standard's Sarah Ross describe how in our new video.
Insurance Service: Meeting customers' expectations
dynamicsignal.pwc.com
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Partnering with FSI clients to help optimise customer and employee experience, to drive highly personalised customer journeys and automation with innovative omnichannel AI powered solutions.
Insightful article from The Insurance Times as it has been six months since Consumer Duty came into effect. Sadly, the latest research from Insurance DataLab points towards a slight decline in customer experience over the last year. The market intelligence firm’s recent?Customer Experience Report, published in December 2023, revealed that the average Insurance DataLab customer experience rating for the Insurance industry fell to 68%?–?down from 69% a year earlier. #consumerduty #customerexperience #insurance https://lnkd.in/escR4CxM
How is the industry faring six months on from Consumer Duty implementation?
insurancetimes.co.uk
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Insurers have to put the customer first to remain competitive. Watch PwC's Sarah Petuck and The Standard's Sarah Ross describe how in our new video.
Insurance Service: Meeting customers' expectations
dynamicsignal.pwc.com
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Check out the latest Insurance Agents Talk Shop episode with our CEO, Torey Maerz.
Tune into our latest episode of Insurance Agents Talk Shop with Torey Maerz, Co-founder & CEO of ClientCircle by Rocket Referrals! Discover how CRMs, NPS, and AI-powered automation can transform your client relationships and streamline operations. https://lnkd.in/e4yYaTw3
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Give your clients a white-glove service approach and discover more opportunities—all without a large time commitment. Here's how to use RightIntel, RightCapital's business intelligence tool, to examine client insurance needs and policies + six more ways to deliver additional value to clients in the blog: https://lnkd.in/eTVrFQS4
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Despite the rise of digital channels in the insurance industry, human intervention remains crucial, with 55% of customers still valuing personalized advice from agents. ?? So, how can you nurture these relationships and create more loyal clients? We break it down in our blog, link in the comments! ????
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Insurers are struggling to meet customers' expectations. In our new video, PwC's Sarah Petuck and The Standard's Sarah Ross provide practical examples of putting the customer first.
Insurance Service: Meeting customers' expectations
dynamicsignal.pwc.com
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Associate Director, Maguire Academy of Insurance and Risk Management, Saint Joseph's University
?? Hope to see you on April 25 as the Maguire Academy of Insurance & Risk Management?through its Spencer Educational Foundation Digital Insights Lab initiative hosts #InsurtechPHL on Hawk Hill! This event is free to attend and includes an incredible line up of panelists and networking opportunity! REGISTER TODAY!! #insurtech #riskmanagement #insuranceautomation
Exciting News! Join us for our next live InsurtechPHL event featuring a panel of industry experts. We'll be discussing how the insurance industry is prioritizing customer experience and exploring the latest in insurance automation solutions. Don't miss this insightful discussion! https://lnkd.in/eMfgnPRR
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Discover why responsive customer service is crucial for small business owners and how it can set your business apart from the competition. We dive deep into the value of customized insurance solutions tailored to your unique business needs, ensuring you get the coverage that truly matters. Learn how our commitment to finding the best rates ensures you’re not only protected but also cost-effective. Don't forget to like and share this video to spread the knowledge! #SmallBusiness #CustomerService #InsuranceSolutions #BusinessProtection
