Marion Center Bank的动态

Celebrating & Completed 10 years of Career in banking. It’s been great journey working in Retail branch Banking. Many ups and downs came but strongly faced all challenges ???? and moved ahead with success. Here are guiding principles that I have applied over the last 10 years. 1. Do something you love 2. ?share freely and give knowledge like it’s a gift 3. ?Be present and invest in your relationships 4. ?Never give someone a job to do that you wouldn’t do yourself 5. ?Be yourself and bring your best self to work

We're back! After a short few weeks off, our employee spotlights are back and we're thrilled to start with Terrye Molick, one of our awesome tellers working out of Selinsgrove office. Terrye can often be found working in our drive-thru, always smiling and really taking the time to get to know our customers on a more personal level. Here's a bit more about Terrye: 1. What about MBTC do you think is unique? The thing that makes MBTC different than other banks in the area is how small we are, yet we can offer all of the products and services that larger institutions can. We truly operate as a community bank, where the decisions and policies are made here by senior management and board members that also live in our communities. I believe our customers appreciate that about us, and that one thing alone makes them feel important and cared about! 2. What is your favorite part about working for MBTC? My favorite things about working at MBTC are getting to know the customers, a huge part of my job as a teller, and also helping with community events. The parades and events we participate in are a lot of fun, and are a great way for all of us employees to get to know each other better. I also feel like the events put us out into the communities of the areas we service, making us a bit more familiar to our customers, which is important since so much banking is done online these days. 3. What is one thing on your bucket list? One of my bucket list items would probably be traveling to see the Holy Lands. I’d really like to see the places where Jesus walked. That would be really cool to see someday! And if the Holy Lands are totally off the list, then I’d like to go to Fiji or Bora Bora. I really want to stay in one of those overwater bungalows and swim in the crystal clear water. Talk about paradise! 4. If you could time travel, would you go back in time or travel to the future and why? I would definitely rather travel back in time than forward. I would be very interested in knowing if history actually happened the way we’ve been taught. There’s a saying that goes, “Whoever wins the war, tells the story.” That saying alone really makes me go hmmmmmm! 5. What is a fun fact about you? I enjoy watching Sci-fi movies and researching conspiracy theories. Actually, I think those two things probably have more in common than we will ever know. I mean where do they get all the ideas for those movies anyway? We are very grateful to Terrye for the constant kindness she shows to our customers. She really goes above and beyond to create meaningful relationships and that is so valuable! Thanks, Terrye!

What do you do when your professionalism is questioned? In our career journey, we all encounter moments that test our patience and professionalism. I’d like to share one such experience from my time at Access Bank, which taught me valuable lessons about managing customers’ expectations and maintaining composure under pressure. One day, a customer came in with a dispense error complaint. After logging the case, I informed her that the reversal would take up to three working days. Despite my clear communication, she returned the very next day, visibly upset that the reversal hadn’t yet occurred. Her frustration was evident, and she questioned my professionalism and competence. Here are few of the things I learnt from this incidence: > Empathy and Understanding: In moments of frustration, customers need to feel heard and understood. Acknowledging her concerns and showing empathy helped diffuse the tension. > Clear and Continuous Communication: While I had initially communicated the timeline, reinforcing it with updates could have helped manage her expectations better. > Staying Calm and Composed: Maintaining a calm demeanor, even when faced with criticism, is essential. It helps in addressing the issue more effectively, without escalating the situation. > Patience is Key: Patience is essential when dealing with customers who may not fully understand banking processes. Taking the time to explain and reassure them can go a long way. This incidence motivated me to refine my approach to customer service. It reminded me of the importance of empathy, clear communication, and maintaining professionalism, even in challenging situations. Every hiccup is an opportunity to learn and grow, making us better at what we do. To everyone facing similar challenges, remember that these moments, though tough, are stepping stones to becoming more resilient and effective in our roles. Embrace them as learning experiences, and strive to turn them into positive outcomes. My name is Rebecca Olatunji, your go-to Customer Service Rep and Administrative VA. Seeing my post for the first time, I’d love to connect with you Rebecca Olatunji #CustomerService #CareerGrowth #Professionalism #LearningExperience #BankingIndustry #20daysconsistencywithdeborah

Every day is a new opportunity. As a commercial banker, I’ve learned that hard work and motivation often come from the smallest moments. Whether it’s a successful client meeting or a simple thank you from a colleague, these moments fuel our drive to excel. I always try to remember to never take anything for granted. Each morning is a gift, a chance to make an impact and to push ourselves further. Embrace the challenges, celebrate the victories—no matter how small—and continue to strive for excellence.#truistcare#gratitude#commercialbanking

Do you know what happens through a process before and after the tasks you perform? Do you know where your position stands in the process? Some might say why should I care, that's not my job. Well, if you don't know, are you really that productive, cost efficient, and streamlined? I have to fill a position in an area I know nothing about so I took the opportunity to shadow the team to get an idea of the type of candidate I should be looking for. I had the chance to ask questions, see first hand what a day in the life was like, and received input from teammates to understand what they thought would help them, what the down falls were, and what were the great things about the position. EYE OPENING is an understatement of what I experienced. I went in to soley understand the position and I walked out with a treasure chest of knowledge and wondering why we all don't do this. I've been in the banking industry for over 10 years and only now have I seen a much bigger picture of a process I've been teaching and can now explain in detail with the reason of why things are done the way they are. What's the gift? KNOWLEDGE! It's so important to know the "how" and "why" so that we can be more efficient, to process improve, and to have more ??light bulbs?? turn on! Can you build out your entire process? ??

Brian Hutchin, executive vice president and director of Healthcare Services, joins us on the UMB blog to share insight from his life and career. He shares, "I often connect life milestones to music, and believe that life can be like a mixtape, a new track for each job you embark on, a few skips here and there as you determine what you want out of life, and in the end, you have compiled a collection of every triumph and failure." #UMBCareers

Before officially coming on board to EPSG, I asked about compensation. Coming from Get Beyond prior to the acquisition I knew I wanted the ability to offer more. EPSG does just that! If you have questioned your residual percentage, please reach out to me! Let’s have a quick call.

“We are hiring people every day, it seems like, or at least every week, from the most entry-level jobs in our company to some of the most sophisticated and advanced jobs,” Gleason said. “We employ a huge spectrum of people, from those who have a high school education or are fresh out of college to people who have Ph.D.s in quantitative mathematics and economics. We also realize that every one of those people is critical to our success. People may think that the quant with a Ph.D. is more important than the newly minted customer service specialist behind a teller line in a branch, but that CSS is interacting directly with our customers every day, and without our customers’ loyalty and support, we are nothing. “That said, in this day and time, because talent is in short supply — and I think it’s going to, year after year, decade after decade, get in even shorter supply — we’ve got to hone and develop our talent in a way that lets us promote from within. I can’t quote the stats, but I saw about 30 days ago that the number of internal promotions within our company this year versus last year versus the prior year are up substantially, and I’m very proud of that. It shows we’re not just focused on acquiring talent but developing and promoting that talent so that an employee is not with us a year or two or three, but they’re with us five or 10 or 15 or 20 or 40 years, making a career here because we provided them that pathway.” George Gleason, Bank OZK https://lnkd.in/gsyAESiE

The funniest thing ever. A lesson about clarity and simplicity. Years ago I had a summer job at a bank. I had to ask customers a few questions about the service they received. I stopped this particular lady and asked her if she'd like to answer the questions. She said yes and it went like this: ME: Did the teller greet you? (After a slight pause) THE LADY: Yes. ME: Did the teller maintain eye contact? (After a longer pause and a strange expression) THE LADY: The ATM does that? ?? ME: Ma'am, you went to the ATM? THE LADY: Yes, I did. I thanked her for her time and told her she was free to go. This story still tickles me ??. But it taught me a few lessons that I carry with me today: 1. Never assume the other person knows what you mean. I thought she understood by 'teller' that I meant a person. She didn't. 2. Be clear in your messaging. Whatever I said wasn't clear enough to show that I was interviewing customers who interacted with people. Not machines. 3. Confusion wastes time. In those few moments I could have been speaking to customers who actually visited the teller and got valuable data as feedback. Never underestimate the value of being clear and keeping things simple for others. The simplest things really do make the biggest difference. Do you agree?

"Gratitude in Action: A Tale of Lost and Found ?? A couple of days ago, a routine lunch outing turned into an unexpected adventure when I realized I had misplaced my credit card at Long Boat Brewing Co. Initially unaware of the loss, it was the barrage of transaction alerts that jolted me into action. With a quick call to the bank to block the card, I couldn't shake the feeling that it had slipped away amidst the brewery's bustling atmosphere. Enter Ashley, the manager at Long Boat Brewing Co., who embodied the true spirit of exceptional customer service. Upon reaching out, Ashley not only listened attentively but took immediate action. Spending the entirety of his evening tracing my lost card, he demonstrated unwavering dedication to resolving the situation. What truly amazed me was Ashley's commitment to going above and beyond. Not only did he track down the culprit responsible for the unauthorized transactions, but he also facilitated the transfer of the swiped amount back into my account. His swift and decisive actions not only alleviated my concerns but restored my faith in humanity's innate kindness. In a world often marred by negativity, encounters like these serve as poignant reminders of the goodness that exists. Ashley's selfless act of kindness reaffirms that genuine compassion and integrity still thrive amidst the chaos. His exemplary display of service excellence is a testament to the power of empathy and the ripple effect of kindness. Have you experienced a similar instance where someone's extraordinary kindness left you in awe? I invite you to share your stories in the comments below. Let's shine a light on the everyday heroes who restore our faith in humanity and celebrate the goodness that surrounds us. Aman Zaidi Preethi Guruswamy - Executive Coach Farah Ismail Myah Payel Mitra?? Anushree Kabra Sobhitha Neelanath Gayatri Joshi Augustus Azariah Ankur Sethi Amit Patil #Gratitude #Kindness #CustomerServiceExcellence #integrity #honesty #values #aboveandbeyond #inspired #empathy #trust #payitforward