Marchex的动态

?? ?????? ???? ?????????????? ???????????????? ?????????????????? ???? ???????? ????????????????? AI is a buzzword, and sentiment analysis is even buzzier. But do you really understand how it applies to home services?? Susy Boyter explains the concept: Sentiment is the emotion detected during a phone call, usually by an AI model. So, what does this mean? ? A happy customer calls in, maybe even gives you a compliment. That’s awesome!? ? Another customer sets an appointment, showing neutral emotion—a great poker face.? ? Then there’s the frustrated, angry caller. The AI detects these emotions, but it would be a mistake to stop there. Even if a customer was angry, your agent might turn it around. The true value of sentiment analysis is in knowing how the customer feels at the end of the call. Did their view of your business turn positive, or stay negative? ----------------? Discover how to tap into your customers’ feelings to grow revenue.? ? Watch the full on-demand webinar 3 Missed Customer Insights: Turn Gaps into Gains - https://lnkd.in/e5Um-BNf? #ai? #CustomerSentiment #BusinessGrowth #SentimentAnalysis?

Dive into our comprehensive guide on optimizing every interaction with data-driven insights. Learn how to leverage customer data for personalized experiences and improved outcomes. Download now! #AI #Data #Uniphore

Dive into our comprehensive guide on optimizing every interaction with data-driven insights. Learn how to leverage customer data for personalized experiences and improved outcomes. Download now! #AI #Data #Uniphore

Looking to take your customer interactions to the next level? Our new guide has you covered! Discover how data-driven insights can help you make informed decisions and drive positive outcomes. #AI #Data #Uniphore

Looking to take your customer interactions to the next level? Our new guide has you covered! Discover how data-driven insights can help you make informed decisions and drive positive outcomes. #AI #Data #Uniphore

Want to transform your customer support game? ?? Our latest customer success story reveals how a leading global retailer achieved incredible results with VersaIQ. Discover how they boosted customer satisfaction, improved service quality, and increased efficiency. Read the full story and book a demo today! https://lnkd.in/g5zCMTnH #WINwithAnblicks #customersuccess #customersupport #VersaIQ #Anblicks #retail #AI #analytics

Unlock the power of data-driven insights to optimize every customer interaction with our latest guide! Learn how to enhance customer experiences and drive business growth. #AI #Data #Uniphore

Unlock the power of data-driven insights to optimize every customer interaction with our latest guide! Learn how to enhance customer experiences and drive business growth. #AI #Data #Uniphore

The Art of Listening: Transforming Speech into Insights Elevate your customer engagement with our Advanced Speech Analytics. We're turning every interaction into an opportunity by uncovering hidden trends.? Proven Benefits (as per McKinsey & Company): Increase in customer satisfaction (CSAT) by 10-20% Reduce customer churn by 5-10% Boost sales by 10-15% Decrease in agent training costs by 20-30% Improvement in agent productivity by 10-15% Learn more at https://lnkd.in/ecMXHN4j ?? #SpeechAnalytics #CustomerEngagement #BusinessIntelligence #Innovation #DataDrivenDecisionMaking #McKinseyInsights #TameChaos

Let us get you started on your Digital Transformation journey!