Manisha S.的动态

I wanted to share what one of our guests told me this morning :"This place feels different. It’s not just about the comfort or the luxury—it’s the warmth, the way you’re treated like family. I feel like I’m not just a guest, but someone who’s been truly cared for. The smiles, the little touches, the details, the genuine kindness; it’s more than I ever expected. I’m already planning my next visit." This guest's words truly capture the heart of what we do. The hospitality industry is often a paradox; demanding, relentless, and thankless at times, yet deeply rewarding in its own quiet way. The long hours and constant balancing act of expectations can be grueling, but it's the human connection that makes it all worthwhile. That smile, that feeling of fulfillment when a guest leaves with gratitude, or even better, a promise to return; it’s a reminder of the power we hold. We shape experiences, creating memories that can last a lifetime. And in the process, we build something even more precious: a team that thrives on the joy of making a difference. It’s easy to forget why we do what we do in the midst of daily challenges, but moments like these remind me that the heart of hospitality is about more than just service; it’s about creating joy, sparking connection, and leaving an imprint on someone's journey. Kudos to my fellow hospitality workers, keep doing what you do best!

Hospitality adds color to life's important moments. It transforms ordinary experiences into extraordinary memories and creates lasting connections. By embracing the art of hospitality, we have the power to make a difference in the lives of others and leave a positive impact. So, let us cherish and celebrate hospitality, for it is the color that makes life's important events truly remarkable. Below is my latest blog post where I discuss this topic deeper.

Connect with Guests in Meaningful Ways! In the hospitality industry, fostering a strong connection with your guests goes beyond providing a comfortable bed and warm meals. It's about creating memorable experiences that resonate long after they leave your establishment. Here are several impactful strategies to ensure your guests feel valued and connected during their stay. https://lnkd.in/eQa-Qk7N

How do you live out radical hospitality in your daily life?

Connect with Guests in Meaningful Ways! In the hospitality industry, fostering a strong connection with your guests goes beyond providing a comfortable bed and warm meals. It's about creating memorable experiences that resonate long after they leave your establishment. Here are several impactful strategies to ensure your guests feel valued and connected during their stay. https://lnkd.in/eMzUCZhM

The Heart of Hospitality: It’s All About People Hospitality is more than just an industry; it’s a mindset. At its core, it’s about creating meaningful experiences and making people feel seen, valued, and cared for. Whether it’s a warm welcome at a front desk, the perfect dinner service, or anticipating a guest’s unspoken needs, true hospitality leaves a lasting impression. In today’s fast-paced world, it’s easy to overlook the small, thoughtful gestures that define great service. But these are the moments that build loyalty, trust, and lasting relationships. Let’s celebrate the power of hospitality—not just in hotels, restaurants, or travel, but in how we approach every interaction in our daily lives. How do you bring #hospitality into your work or community? I’d love to hear your thoughts!

The ripple effect of unforgettable hospitality in Hospitality. The heart of every thriving hospitality business is a team that feels valued. Create unforgettable work experiences for your team and be assured of the ripple effect. And who doesn’t want to feel great at work?! #hospitality #hospitalitytraining #joy #teamwork

?? Day 5 of Hospitality Week: The Power of Gratitude ?? As we wrap up Hospitality Week, let’s take a moment to reflect on one of the most impactful practices in the industry: gratitude. In hospitality, where every interaction matters, a culture of appreciation can transform experiences for both guests and teams. ?? Gratitude empowers us: It fosters a positive environment, where people feel seen, valued, and motivated. It turns simple transactions into memorable moments of connection. It builds stronger relationships with customers and colleagues alike, cultivating loyalty and trust. A sincere “thank you” can have a ripple effect—lifting spirits, energizing teams, and deepening customer relationships. Let's carry this spirit of appreciation beyond this week, making gratitude a cornerstone of how we serve and connect. ?? Take a moment today to express thanks to someone in your workplace or to a guest who made an impact on your journey. Together, we can create a world where hospitality is not just a service—but a shared human experience built on genuine appreciation. #HospitalityWeek #Gratitude #CustomerExperience #TeamAppreciation #Hospitality #ExtendedStayAmerica

The key to success in HOSPITALITY is RELIABILITY. Once you have created the feeling of reliability for your guests, they will always remember the memorable experiences they had with you. And that results in LOYALTY.

For hoteliers, loyalty isn’t just about giving away points or perks – it’s about creating lasting emotional connections with guests. https://ow.ly/tTvm50UnxNr