In the age of AI, live agents shine brighter than ever. "When it comes to problem-solving and providing services in industries such as healthcare and education, live agents will still need to perform the most important communication roles in any customer-facing organization." In 2025, customer service agents will continue to play a vital role, providing empathy and problem-solving skills that AI can't replicate. In our recent blog, we discuss how customer service agents are evolving to meet new demands and enhance customer satisfaction. Check out the full blog: https://lnkd.in/gXdScqJD #LighthouseEnterprises
