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New job alert! MNTN is hiring a Customer Success Operations Manager! Learn more about the role in the first comment.

Happy Tuesday LinkedIn! After you're done voting, take a gander at this...! ?? Zencity is hiring an Enterprise Customer Success Manager! ?? Ideal candidates should excel at driving day-to-day strategic value for public sector customers in state, local, and public safety governments while executing on long-term value. Here’s what stands out about this role: ?? Strategic Advisor & Relationship Builder: Act as a trusted advisor for government leaders and agencies, providing guidance that delivers real impact. We don't just knock out tasks, we're partners and collaborators with our government customers. ?? Long-Term & Short-Term Focus: Able to deliver immediate client value while developing strategies aligning with long-term data-driven goals for better resident engagement and city life improvement. Our customers are mission-driven to build better trust and community, so are we. ? Autonomous and Collaborative: Take ownership of a high-touch book of business, thriving in a proactive role that’s both independent and cross-collaboratively team-oriented. You've got a team and company to support you, and you're positioned to be driving. If you’re excited about government, leveraging data and relationships to improve government trust and satisfaction, and have 7+ years in customer success or similar fields, check it out! ? Link to apply for the role is in the comments below ? Let me know if you have any questions! #govtech #saas #customersuccess

Come join Denise Pereira and her dream team to scale the future of relationship-building, mentoring and knowledge sharing at Ten Thousand Coffees transforming the most exciting, top tier clients in the world. Why 10KC? ?? We all know that relationships are the biggest driver of learning, career growth, high performing cultures, and so much more... ?? 10KC is on a mission to help every organization in the world build, manage, scale and measure best-in-class experiences to help all employees build these high impact relationships ?? When people get access to relationships, they are happier, higher performing, more successful and so much more ?? Help every company provide their employees with these high impact relationships by joining 10KC's customer success team

#hiring Manager, Customer Success Utilization Manager - East, Los Angeles, United States, $152K, fulltime #jobs #jobseekers #careers $152K #LosAngelesjobs #Californiajobs #HealthcareMedical Apply: https://lnkd.in/g3NWCGJu I. Job Purpose and Core Tasks The Manager, Customer Success Utilization plays a critical role in: 1

What to Look for in a Customer Success Candidate? ???♀?? Hiring a Customer Success Manager? Here’s your checklist! ? ?? Metrics Mastery : Can they talk about activation, CSAT, TTV, and churn? ?? ?? Strategic Thinker : Do they connect their role to revenue and profitability? ?? ?? Problem Solver : Have they tackled customer success challenges before? ??? ?? Communicator : Can they work cross-functionally with ease? ??? ?? Customer-Centric : Do they genuinely care about customer success? ?? #HiringTips #CustomerSuccess #TeamBuilding #BusinessGrowth #CSM #BusinessInsights #EntrepreneurTips #NextLevelSuccess Feel free to share these posts on LinkedIn, Twitter, or any other platform to attract top talent and engage your audience! ????

Because of the importance of Customer Success, many organizations are adding or filling out their Customer Success teams, leading to growth in the field. This means that even during a difficult job market if you’re looking for a CS job, you’ll find plenty of opportunities. However, while there are Customer Success roles available, it’s important to take a proactive and intentional approach to navigating the Customer Success job landscape. Read all you need to know about grabbing a hiring manager’s attention on the SuccessCOACHING Blog: https://lnkd.in/gEnJxXVz #customersuccess #customersuccessmanager #successcoaching #hiring

When is the right time to hire a Customer Success Manager? Too early, and you might not have enough customers to justify the role. Too late, and you’re already losing customers who could have been saved. Here’s when to seriously consider hiring a CSM: ?? You’ve hit product-market fit, and retention is now a key priority. ?? Customers are churning because they’re not seeing enough value. ?? Your sales team is closing deals, but customer adoption is lagging. ?? You want to drive expansion revenue through upsells and cross-sells. ?? You need structured onboarding, engagement, and advocacy programs. A Customer Success Manager isn’t just there to reduce churn—they’re a revenue driver. They ensure customers see long-term value, increasing retention, satisfaction, and expansion. If you’re scaling your SaaS business, don’t wait until churn becomes a crisis. Hire early, and set your customers—and your company—up for success. What’s your take? When do you think a company should hire its first CSM? #CustomerSuccess #CSM #SaaS #CustomerRetention #Growth #B2B #CustomerExperience #ScalingSaaS

Calling all Customer Success professionals and leaders out there, I have a question… What is it that you look for when hiring a CSM or new Manager within your CS Org? A) Strong Net Retention Rate? B) Ability to spot areas of growth within businesses of all sizes and shapes? C) Ideation and implementation of processes that increase retention and growth? D) Individual who can make real connections with customers and the team alike? E) Something else? I imagine it’s a combination of the above… right? So if you are looking to hire someone, look no further, I am HERE! To answer the above points with my stats… A) Personal NRR of 136%, my team’s 112%?(highest in the company) B) Grown multiple accounts by up to 370% through generating strategic partnerships throughout client’s organisation and proving value and importance of product C) Introduced a “Churn Clinic” that saved over $300,000 in risky accounts in its first 9 months of being a key process D) Just take a look at my LinkedIn recommendations from colleagues and customers alike to see how I achieve this E) Lets have a chat and see what other boxes I can tick for you! It’s a tough job market out there so if you are, or know of anyone who is hiring within Customer Success then I’d greatly appreciate you tag them below or DM me and we can go from there. Thanks in advance ???

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??#Hybrid job opportunity in #Melbourne or #Sydney #Australia!?? Role: Enterprise Customer Success Manager?? ??Please apply to the job ASAP before it expires!?? Some of the responsibilities are as follows: ??Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. ??Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. ??Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. ??Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution. For full job details, please visit the link in the comments??