April 12, 2024 Daily Tip
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I strongly believe that “the system as working” is the most important thing. Being able to observe and describe the system IS the job—otherwise you’ll never be able to operate or change it. Diagrams are one way to describe the system. They should *not* be treated as “documentation for how the system works”. It’s a map. Not the territory. Only the system tells you how it is actually working (or not), not the diagram. Draw maps often, be practiced enough to be able to do it quickly. And delete them, often. Because maps are always wrong.
"Can somebody please just draw a picture of it?" -- Here's my thoughts on why you should take the time to draw your system regularly.
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Do you ever think about how call agents stay cool under pressure? Discover what our call center heroes know that you don't and learn the art of mastering your emotions. Say goodbye to stress with this simple yet powerful trick.
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Check out what we have going on at RIOT. The Process Expert makes it easy to become the expert on anything. This is a game changer for any industry. #ProcessExpert #Automation #Efficiency #RIOTSCADA
We found the missing link to your operation ??
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