LEAF Distro的动态

Let's talk customer service in sales. Yes, this may seem obvious to most that providing amazing customer service will go a long way and help you secure more sales. But regularly, I see examples of this not happening, and it’s generally down to a lack of training and understanding of how important this simple aspect of sales is. Feel free to comment if you agree or disagree.

It's impossible to have loyal customers! Personally, I think this is not true because I am loyal to some brands and patronising other brands who do the same thing feels like I am betraying these brands literally. Well, I didn't get to the loyalty stage over night, their actions and services turned me into a loyal customer. So, if I may ask, what "extra" are you adding to your customer service to make them come dor more ? One way to make sure your customers understand the value you place on them is through post-sales customer service. Post-sales simply means after-sales. Checking on your customers to ensure that they are able to use the products well or asking if the service rendered was satisfactory is an example of post-sales activities . Engaging in post-sales activities is a way to reduce customer dissatisfaction and increase customer retention. Trust me, everyone loves to feel special and offering post-sales customer service can sometimes be the special effect that will delight your customers. Post-sales customer service is one way to turn your customer into repeat and loyal customers. Have you ever received any post-sales customer service before? How did you feel as a customer? Share with me, I want to read from you. #postsales #customerservice #loyalcustomers #delightyourcustomers

It is often said that customer relations can make or break a business. So, what is customer relations? Customer relations is the sum of all activities and initiatives a company undertakes to engage with its customers and offer an excellent customer experience. Every interaction with the customer is an opportunity to build a positive customer relationship. Companies invest a lot of time and effort in identifying prospects and then go through a well-documented sales-cycle process to convert them into paying customers. However, when it comes to post-purchase customer relations, it is often on the back burner. The truth is, for most companies the journey doesn’t end with customer acquisition. While it is the quality of the product or service you offer that brought them to you in the first place, it is the experience and relationship with a company that will make them want to stay.

LGDK Group distinguishes itself from other reseller companies through several key factors: 1. **Focus on Customer Experience:** LGDK Group prioritizes customer satisfaction by providing excellent service and support throughout the purchasing process. This includes timely responses to inquiries, efficient order processing, and after-sales assistance. 2. **Product Quality:** The company is known for offering high-quality products from reputable brands. By maintaining strict quality standards, LGDK Group ensures that customers receive reliable and durable products. 3. **Diverse Product Portfolio:** LGDK Group offers a wide range of products across various categories, catering to different customer needs and preferences. This diversity allows them to serve a broader customer base and adapt to changing market demands. 4. **Competitive Pricing:** Despite offering premium-quality products, LGDK Group remains competitive in terms of pricing. They strive to provide value for money, offering competitive prices that appeal to budget-conscious customers. 5. **Innovative Solutions:** LGDK Group stays abreast of the latest technological advancements and market trends, allowing them to offer innovative solutions to their customers. Whether it's introducing new products or implementing cutting-edge technologies, the company aims to stay ahead of the curve. 6. **Reliable Partnerships:** The company builds strong relationships with suppliers and manufacturers, ensuring access to a steady supply of high-quality products. These partnerships enable LGDK Group to offer a reliable and consistent inventory to its customers. 7. **Transparency and Integrity:** LGDK Group conducts its business with transparency and integrity, earning the trust and loyalty of its customers. They provide clear and honest communication, fair pricing, and ethical business practices. Overall, LGDK Group's commitment to customer satisfaction, product quality, innovation, and integrity sets it apart from other reseller companies in the market.

Equipment dealers have found the secret to customer satisfaction & moving orders faster —?proactive outbound text messaging. By sending more order status updates to customers, dealers like Yancey Bros. are reducing phone traffic and making ordering easier. See how in our spotlight -> #distributingeasy #equipmentdealers #CAT

Customer Service is the New Sales! ?? Great customer service doesn't just solve problems - it creates opportunities. A satisfied customer can become your most powerful advocate, bringing in referrals and repeat business. Here’s why customer service should be a key part of your sales strategy: ?? Exceed expectations: Go the extra mile to ensure customer satisfaction. ?? Be responsive: Always address customer inquiries or concerns quickly and effectively. ?? Show appreciation: Small gestures, like a thank-you note, can make a big impact. Happy customers don't just buy - they bring others along. The best sales teams know that exceptional customer service leads to lasting relationships and growth. ?? How do you incorporate customer service into your sales strategy? I'd love to hear your thoughts in the comments! ?? #CustomerService #CustomerSatisfaction #SalesGrowth #ClientLoyalty #CustomerExperience #SalesStrategy

Great Customer Service: The Key to Building Long-Lasting Customer Relationships" by Roland Ewert emphasizes that in today’s competitive marketplace, exceptional customer service is more than just a department—it’s a mindset that permeates every level of a company, from sales teams to customer support. Roland explains that understanding how your product fits into your customer’s business is essential for providing tailored support and fostering deep, lasting relationships. By focusing on personalized advice, ongoing training, and proactive follow-up, companies can transform themselves into valued partners rather than just suppliers, ensuring customer loyalty and long-term success. Boardsi https://lnkd.in/d39QJ6HS #CustomerService, #Sales, #BusinessSuccess, #CustomerExperience, #CustomerRelationships, #TailoredSupport, #CustomerLoyalty, #SalesTraining, #CustomerSatisfaction, #ProactiveService, #ThoughtLeadership, #BusinessGrowth

Nurturing doesn’t end. Customer care is the focus of follow-ups after sales are closed. And customer care goes beyond mere niceties. It's a calculated strategy to secure their return. Minimal follow-up or ineffective strategies can pave the way for competitors to steal market share. You can simply avoid such situations by understanding what your clients appreciate most about your services and utilising it to your advantage. This places you ahead of your competitors, who are trying to attract them. Have you ever had a client return for further services? If yes, what are the strategies you put in place? Share your thoughts in the comment section!

Transactional versus Relational Customer Service Jamie Alexander started a great post a couple days ago which prompted a lot of discussion that made me ask the question which is better transactional or relational customer service. The answer is - depends on what you're selling. When I go to the hardware store to buy a 5/16" NC bolt I know what I want, probably know where to find it so my objective is to get in and get out. Just give a polite smile and get me on my way. This is Transactional service. In the automotive service industry it is important to build trust with our customers. This means we must get to know our customers not just their names. When we do this right we build customer loyalty, sales go up, referrals go up, and CSI scores go up. If there is a downside to Relational Customer service it is that this takes time. We can't just rush them through like it's Saturday at the Big Box store. If your advisor is seeing 25 clients per day that means they have less than 20 minutes to spend total from start to finish to ensure each customer is getting what they need in the way of a great attitude and great communication. It is important to bring your A game everyday. Let's start each day with the goal of building relationship with our customers. #relationalcustomerservice #relationship #greatcustomerservice

Customer care is at the heart of successful sales. In today’s competitive market, neglecting your customers can lead to losing them to a competitor who is more attentive. Hooey’s quote serves as a reminder that customer satisfaction is crucial for retention and loyalty. Taking care of your customers involves more than just providing a good product or service. It’s about being responsive, understanding their needs, and going the extra mile to ensure they’re happy. Regular follow-ups, personalized service, and proactive problem-solving are key elements of excellent customer care. By consistently taking care of your customers, you build strong relationships that are difficult for competitors to break. Satisfied customers are not only more likely to stay with you, but they’re also more likely to refer others, expanding your customer base and solidifying your position in the market.