Kovena的动态

??????????????.??????’?? ???????????????? ???? ?????? ?????????????? ?????????????? ?????? Six months after the European Commission labeled Booking.com a gatekeeper under the Digital Markets Act, they claim to be compliant. A summary of the most important conclusions: ?? Removed all parity requirements throughout the EEA. Partners no longer need to offer the same rates as other channels. ?? Launched a ‘Data Portability API’ to give users more access to, and control over, their personal data. ?? Further improved partners’ access to business-relevant data, such ?? Implementation of obtaining consent from travelers to engage in cross-data processing of traveler personal data with sister brands Agoda, KAYAK, Priceline and more. As I’m not working on a day-to-day basis with Booking.com, I’m curious to any thoughts and conclusions so far? ?? Feel free to share your thoughts.

Looking for a seamless way to register with YCS Agoda? ?? Let Revenhub help guide you through the process effortlessly ? Book your consultation today!! CALL US. ? +91 870-020-5865 EMAIL US. ? [email protected] #revenhub?#hospitality?#hospitalityservice?#hotellisting?#consultnow?#hospitalitymanagement?#agoda?#googlelistingexpert?#revenuemanagment?#propertylisting #linkedin

Agoda why do you have such a poor customer services ? Hi Agoda team, I am a very old customer of agoda , however never seen such a poor customer service with Agoda , really disappointing. Issues and trauma I am facing with your services: 1. This cancelation was done without any confirmation from my side, not sure why do you have such agents who don't understand the basics. 2. I called again and explained the entire story again and asked why this booking was canceled, agent said that it's a mistake and we will rectify and rebook. I mentioned that it's a natural calamity as road to my property is broken and state government is not allowing to go to lachung, hence I need full refund. 3. Your agent confirmed that if this is natural calamity and if the property confirms , Agoda will do full refund. 4. I spoke to property manager and he confirmed that he has sent a written note to agoda for full refund. 5. Again I called agoda after a Day and they don't have a track of issue, they don't know what discussion happened earlier and asking me to start explaining the issues again. 6. I request for call back with the earlier agent and haven't got a call back till now ? I want to understand why I have to go through this time wastage with Agoda ? Why I haven't got my refund till now? What should I do to make sure that I don't have to follow up again ? Devastating it is. Again , it's such a poor service by agoda.

Digital tipping is transforming the hospitality industry. With cashless payments on the rise, hotels are finding innovative ways to ensure their staff receive well-deserved tips. Digital tipping not only enhances guest experience but also increases tips for employees. Studies show that hotels using digital tipping solutions see a 30% increase in gratuities. At Tipmate, we make this process seamless with our NFC technology. No app downloads, no sign-ups. Just tap, tip, and done. Your guests will love the convenience, and your staff will appreciate the extra earnings. Plus, hotels gain valuable insights into employee performance and guest satisfaction. Learn more about how Tipmate can revolutionize your hotel's tipping process. ?? Tipmate.info #DigitalTipping #HospitalityInnovation #Tipmates

Sharing the disastrous experience in dealing with Agoda, they don't pay the partners on time and hold the money for 30-40 days after the checkout. They don't pay to the partners and creates unwanted reasons without any prior notifications. They promised to pay the amount however on the day of payout they deactivate my property, remove all the booking data and disable my payments? How it is fair to do this activity without any prior intimation? Agoda I expect a call and detailed explanation on this.

Rocket Travel by Agoda’s inaugural trend report is now live! Our 2025 Trend Report covers the key things businesses should look for when optimizing their loyalty programs. Download the report at the link below. https://lnkd.in/gBBPrNAe

In 2025, personalization and unique experiences will reign supreme. According to Sarah Moore, SVP at Rocket Travel by Agoda, standing out in the travel industry amid increasing competition requires a high degree of customization. Brands’ travel programs can start by putting customers first, offering tailored journeys that boost engagement and loyalty. Learn more about the power of personalization: https://bit.ly/40UqJEr #customerfirst #personalization #traveltrends2025

In today's digital world, ??-?????????????? are more than just a convenience—they’re an expectation. Whether it's??????????? ??????, ???????????? ??????, or other payment options, tech-savvy travelers prefer quick, seamless, and secure payment options when booking a hotel stay. ? With ??????????????????, hotels can integrate these digital wallets effortlessly, enhancing the guest experience while streamlining the checkout process. From ???????????????? ???????????????? to ???????????? ??????????????????????, ?????????????????? empowers hotels to meet modern guest expectations and boost operational efficiency. Stay ahead in the cashless era. Discover how Seekda?????? is shaping the future of hotel payments: https://lnkd.in/dWsSczpi #HospitalityTech #DigitalPayments #Ewallets #SeekdaPay #HotelManagement

Another Quarter with great results ?? : ? Revenues increased +53% YoY in constant currency to $194 million. ? We delivered Adj. EBITDA of $48 million, a record for the company, up by 94% YoY and an all-time high adj. EBITDA margin of 24.8%. ? Our B2B business, grew a significant 23% YoY and now represents 19% of total Gross Bookings. ? We signed our first major SaaS partnership with Karisma Hotels & Resorts, licensing Despegar’s AI travel assistant, unlocking exciting new growth opportunities in the travel tech space. ? App transactions reached a record of more than 50% of total transactions, making our App one of the most used travel apps in Latin America.

Great thanks to the organisers, joining partners and my fellow panelist’s at the Web In Travel Indie Forum in Penang. An outstanding event! Two questions stood out: (1) How will convergence of online travel services shape the customer experience and (2) How can independent partners succeed in an increasingly digital travel market Our takeaway is that Technology serves as an enabler to level playing fields, inspire choices and allow for a smooth customer journey. But great travel comes always from great people. Be it creative travel providers, hard working staff in travel operations, or our teams liaising closely with partners across Malaysia and the world. https://lnkd.in/gQbBfbiU