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Kathryn Tobias

Business Unit Manager at AGSI

The distinction between "people business" and "relationship business" in staffing is nuanced but important. An overview of each concept and their connections within the staffing industry are listed below: ***PEOPLE BUSINESS*** FOCUS ON INDIVIDUALS: The primary emphasis is understanding and supporting individual candidates and clients which includes recognizing their unique skills, experiences, and needs. TALENT DEVELOPMENT: In a people business, there's a commitment to helping candidates grow their careers through training, coaching, and feedback. This can enhance their marketability and success. CULTURAL FIT: A strong focus on matching candidates with companies, not just based on skills; but, also on cultural alignment, ensuring a better fit for long-term success. WELL-BEING AND SUPPORT: Prioritizing the well-being of both candidates and clients, understanding that a positive experience can lead to loyalty and referrals. ***RELATIONSHIP BUSINESS*** BUILDING TRUST: The core of a relationship business is establishing trust and rapport. This involves open communication, transparency, and reliability in interactions. LONG-TERM PARTNERSHIPS: Rather than viewing engagements as one-off transactions, a relationship business fosters ongoing partnerships with clients and candidates, nurturing these connections over time. NETWORKING: Actively cultivating a network of industry contacts, understanding that relationships can lead to referrals and new opportunities for clients and candidates. ENGAGEMENT AND COMMUNICATION: Regular check-ins, updates, and maintaining connections even after placements are essential to keep the relationship strong. ***AND WHAT'S THEIR CORRELATION IN THE STAFFING INDUSTRY?*** MUTUAL BENEFIT: A successful staffing operation recognizes that a people-first approach enhances relationship-building. By genuinely caring for individuals the business builds stronger, more meaningful connections. REPUTATION AND TRUST: Strong relationships lead to a positive reputation in the industry, making it easier to attract top talent and retain clients. FEEDBACK LOOP: Engaging with candidates and clients allows for continuous feedback, which can improve services and deepen relationships over time. In the staffing industry, both the "people business" and "relationship business" perspectives are essential for long-term success. A focus on individuals enhances relationships, and strong relationships create an environment where people thrive. Sharing insights on this balance can provide valuable lessons for others in the industry. AGSI agsi.co #AGSI #FilipinoTalent #AchieveGreatness #Staffing #Recruiting #Outsourcing #RPO #RecruitmentProcessOutsourcing #PeopleBusiness #RelationshipBusiness

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