I can't express strongly enough how important Jesse Cole's mantra of Fans First should be incorporated in how we interact with donors and how admissions should interact with prospective students and families in the private educational sector. You may have the best glossy brochures or produced videos, but they all fall short on the personal interactions you have with your donors and families. These interactions are game changers. They are the difference between getting a gift or having a student enroll in your school. The student ambassador who connects with a child during a visit to campus or taking the time to have coffee with a new parent and sharing personally the incredible impact giving has on your school - moves mountains. If you haven't taken a moment to check out Fans First or check out the Savanah Bananas - you should make it your summer reading. It's a game changer.
Owner of Savannah Bananas, Creator of Banana Ball, Author of Fans First & Find Your Yellow Tux, Keynote Speaker
Fenway Park was the biggest challenge we've ever had as an organization. Before the game, we had our Fans First chat with over 200 plus employees, players and cast members and I shared with the team how we could be our best in the moment. From Day 1, I've always believed in focusing on the fans first. But when facing real adversity, we often need more than just that mindset as our north star. We need to know how to put the fan first. What I've learned is that the greatest performers know how to slow things down. When things speed up, they can focus even better on what's in front of them in that moment. I shared how while we would have the most eyes on us we've ever had, it was the eyes right in front of us that mattered most. My goal was for everyone to take the extra time with fans, embrace the moments and truly be present. If we did that and focused on one fan at a time, everything else would take care of itself. After the game, I was truly proud of everyone on our team. I heard countless fans first stories and moments shared by our group and by fans all over social media. With every challenge, we get better and learn more. But who we are, what we stand for and the heart of this organization will never change.
Experienced Manufacturing Production Manager with extensive experience in Aerospace & Defense | Specializing in Lean Manufacturing | Improving Quality and Optimizing Efficiency.
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