#hiring *Help Desk Specialist*, Kansas City, *United States*, fulltime #opentowork #jobs #jobseekers #careers #KansasCityjobs #Missourijobs #ITCommunications *To Apply -->*: https://lnkd.in/djAA5h8b Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCEResponsibilities for the Help Desk Specialist include:? Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices? Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues? Work directly with employees and officials to troubleshoot and resolve technical issues ? Execute operations in support of the Enterprise Service Desk? Meet service goals by opening and closing tickets, executing scripts, and answering callsRequired Qualifications for the Help Desk Specialist include:? Must have an Active Secret Clearance? 2-4+ Years of IT experience? Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher? Experience with troubleshooting, ticketing systems, and support for IT devicesCompensation for the Help Desk Specialist include:? Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, etc.s. coast guard base, Kansas city, Missouri, MO, Kansas city mo, kcmo, overland park, overlandpark, overland park mo, overland park Missouri, Gladstone, Gladstone mo, Gladstone Missouri, raytown, raytown mo, raytown Missouri, independence, independence mo, independence Missouri, Lawrence ks, Lawrence Kansas, Lawrence, transitioning vet, transitioning, transitioning veteran
