Jovia Financial Credit Union的动态

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Cancels and no-shows can wreak havoc on a patient's progress and your schedule control. Missing appointments can lead to continued pain, slower progress, and even patient dropouts. Which in turn leads to greater profit loss. This is why you should be training your front desk! #frontofficeguru #frontdesktraining #receptionist #practiceowners #physicaltherapy

Powering up for safety! Remember these top 5 electrical safety tips when handling medical equipment to keep your facility running smoothly and your staff and patients safe. #tips #medicalequipment #safetyfirst

IT IS NOT MY PROBLEM Alhamdulillah, my daughter and I are back home. She was discharged yesterday and will just need to continue her medication at home with a follow up check up over the weekend. Something happened on Thursday, the day she got admitted to the hospital. We took her to see the doctor at 9am. After the doctor made his diagnosis, he arranged for her admission. Because the rooms were all occupied, he told us to go home first, and come back around 3pm to be admitted. The nurse then informed us to go straight to Admission when we came back at 3pm. And we did exactly that. We arrived at around 215pm and went straight to Admission. I gave the gentlemen behind the counter my daughter's name and informed him the doctor she was to be admitted under. Within seconds, he told me that her room would only be ready after Maghrib. I mentioned that we were told by the doctor and nurse to come at 3pm. His response was: Klinik tak tahu bilik ada atau tak. Tak boleh ikut je waktu yang klinik bagi. (The clinic doesn't know if rooms are available or not. Can't just follow the time given by the clinic) My first response was: It's not my problem. Of course, I did not say it out loud. Out loud, I just said, "What do we do now?" When providing customer service, the organisation's miscommunication issues can never be the customer's issues. This is one of the first principle I bring up to my participants when I run Customer Service workshops. In this case, there was a clear communication breakdown between Clinic and Admission. The fact is that there is not available room. The situation is that the breakdown in communication will cause the patient, a 4 year old child with fever and Parainfluenza, at least a 5-hour wait. What can be said then? "Bagi saya tengok ward mana ada bilik yang boleh kosong paling cepat" (Let me check which ward can have a room available immediately) "Puan duduk dulu, bagi saya tengok mana kita boleh bagi anak Puan rehat dulu" (Have a seat first while I check where we can get your daughter to lie down and rest) These are some examples. Nowhere in the response do we tell the customer that they came at the wrong time. Never reveal any information or say anything that will make it known to the customer that there is no seamless communication between the departments. Handle the communication breakdown behind closed doors. Connect with me and send me a DM if you'd like your teams to practice seamless communication in order to provide your customers with excellent customer service. -imanrozhan-

Why did you choose Guided Home's new home handover and aftercare compliance solution?

Maximize the lifespan of your medical equipment with the maintenance tips from H & B Supplies. Trust us to keep your equipment running smoothly and efficiently. #medicalsupplies #DIYmaintenance #HBSupplies

FAQ: What does the Jump Start Program include? The Jump Start Program comprises 4 phone consultations and a 3-day onsite setup and practical orientation led by Kelly, a Consult RN. LEARN MORE at ivnutritionaltherapy.com

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The latest Care Quality Commission changes have been at the front of everyone’s mind lately, but it’s crucial to understand that sometimes it's not the new or different standards you need to worry about - often it’s the same old areas that trip care providers up when it comes to inspection. If you’re wondering what the top areas to watch out for are, download this FREE guide from our Partner Citation Professional Solutions, to help you plan your next inspection with total confidence. Download now: https://lnkd.in/emszSmKE #Adultsocialcare #CQC #Inspections

Medical news you can use: https://wix.to/nhNxvwx ? Don't wait for an emergency to learn these life-saving skills! Read our informative guide on how to help someone who is choking. Together, we can make a difference! ?? #ChokingPrevention #SaveALife #GetTrained