Iowa Arboretum & Gardens的动态

When I worked in customer service, I took great pride in providing exceptional service. I wanted customers to remember my name, feel valued, and return to do business with me. It was all about building relationships and making people feel heard and respected. Today, I had an experience at my local Publix Super Markets that reminded me just how important these principles are, and how a small interaction can impact a customer’s perception of a company. I have a medical condition that causes sharp pain in my hip when I stand for extended periods, especially on hard floors. When I went to check out, I intentionally chose a line with just one other person, hoping to minimize the time I spent standing. I didn’t check if it was a “regular” or express line. The self-checkout lanes were busy, and I didn’t want to wait longer for something that could have been processed quickly. After unloading my cart, the cashier, who had already started ringing up my items, suddenly said, “Ma’am, this is a 10 items or less line.” I apologized and began to move, but she responded, “It’s okay today, just don’t do it again.” There was no one behind me, and the other lines weren’t particularly busy. Given that context, her comment felt unnecessarily harsh and dismissive. From an HR perspective, this small interaction highlighted a missed opportunity to create a positive customer experience. While it wasn’t a major issue, it’s a reminder that kindness and empathy can make a big difference in how customers perceive a brand. Customer service is about more than just following policies—it’s about understanding each individual’s situation and treating them with respect. A little empathy and thoughtful communication can turn a small moment into a lasting, positive impression. I share this not to criticize, but as a reminder of the importance of empathy in customer service. After all, it’s those little moments that build customer loyalty and trust. #CustomerService #Empathy #Leadership #HR #Publix #CustomerExperience #BusinessEthics

Hey, there is no regulation for job titles and how they appear on job postings. Companies can call your job title something WAY different than the jobs you are applying to AS WELL AS the searches that you are populating on. Look at a job posting for a "Cashier" That same general job description could be advertised as: - Sales Associate - Store Attendant - Team Member - Customer Assistance Associate - Customer Service Representative - Sales Clerk - Customer specialist - Floor Associate - Sales Assistant - Shop Assistant - Stock Clerk - Sales Specialist - Front Desk Staff - Front End Supervisor - Sales Consultant - Brand Ambassador - Checkout Operator - Customer Care - Customer Support - Cash Handler - Customer Experience Specialist - Customer Engagement Associate EACH of these job titles can vary A TON depending on the industry, company, or level of responsibility related to the role BUT this helps to convey the range of job titles and how it might affect your job search. Each of these job titles might give off different impressions for the type of work that this role might be involved with. You can almost predict the working environment or some of the daily tasks just off of the job titles. Adjust your search / resume, if you feel like you are consistently being aligned with roles that don't match those that you are looking at, qualified for, or interested in. ? MESSAGE me for more insight! ?

Hiring Customer Care Representatives: This is for you! ???? ??♀? ?? Measuring What Matters: Core Skills for Effective Customer Care Customer care is a role that requires a precise set of skills to handle both technical and interpersonal challenges effectively. The core tasks typically include: ***Gleaning information quickly to understand the issue at hand ***Addressing customer needs with empathy and clarity ***Documenting conversations accurately for consistent service ***Service orientation to ensure positive interactions ***Navigating computer systems efficiently to resolve issues promptly Traditional assessments often overlook these practical skills, focusing instead on generic qualifications or experience. By implementing a #skillsbased approach, we can directly measure candidates' #performance in these tasks, observing their ability to engage with real scenarios that mirror daily responsibilities. Focusing on these skills offers multiple benefits: it provides a clearer, more objective basis for hiring decisions, reduces turnover by ensuring candidates are well-prepared for the role and enhances overall customer satisfaction by placing individuals who are genuinely suited to the demands of customer care. #SkillsBasedHiring #CustomerCare #ObjectiveHiring #hrtech

In my opinion, the essence of #retail success lies in delivering an outstanding product with an exceptional customer experience. The personal touch and the immediate, human interaction offered by on-site staff play a pivotal role in achieving this. Implementing remote cashiers or AI staff will dilute the customer experience, affecting the brand's connection with its customers. What do you think? Can technology truly replace the value of in-person service and interaction? https://lnkd.in/e9Zemjuy

?? ?? ?????????????? ???????? ?????? ??????????????'?? ??????????, ?????????? ???? ?????????????? ???? ???????????? We've all been there. You wait with excitement for a delivery, only to be met with disappointment when it arrives. That's exactly what happened to me recently. I have been eyeing a gorgeous dress online from a trendy fashion company for weeks. Imagine my frustration when the box arrive. The fabric felt cheap, and the tailoring resembled a toddler's art project. I stormed into the company's store the next day, ready to unleash my anger on the poor manager on duty. Thankfully, the manager, Michael, was a customer service pro. He stayed calm, greeted me with a friendly smile (even under the circumstances!), and patiently listened to my rant. Instead of getting defensive, Michael acknowledged my frustration and apologized for the disappointment. ??Key Takeaways: ??Clear communication is king ??Active listening and empathy go a long way. ??Sometimes, a little explanation can make all the difference. ??Why customers complain ??Broken Promises ??Unexpected Costs ??Poor Customer Service ??Low-Quality Goods or Services ??Inconvenient or Difficult Experiences ??Share your thoughts in the comments! Have you ever had a customer service experience that turned things around Kindly Like ??, Comment ?? and repost ??. #projectmanager #exceedingcustomerexpectation #dataentryexpert #clients #recordkeeper

Customer Service in the Retail Industry ?? Do you know ?? That first impression of the store, ease of finding and availability of merchandise, and interactions with store staff all impact the consumer experience. All of these elements have the potential to favorably affect the client. What to do ?? You need to be mindful of how your parking lots and storefronts seem from the outside. As you arrive at work each morning, consider your facilities from the perspective of a potential new client.? Does it appear well-maintained and does it entice you to stop and visit? - Would you feel at ease and desire to enter this store if you were a first-time visitor? - What steps can you take to make and keep your appearance better? - When you walk through the doors of your store, how does it look? - Does it have clear aisles, is everything tidy, and is there signage to help you discover where you need to go? - Does it extend an invitation to enter? When consumers enter the store or their respective departments, do store employees welcome them??? - Do they realize that greeting and assisting the customer comes first, no matter what else they have on their plate right now? - Do they realize that their encounter alone could change the customer's opinion of the store? The customer's lasting impression will be shaped by their demeanor, warmth, and eagerness to assist each individual. If you make your customers feel appreciated ?? , they will follow your lead. ? #retailindustry #customerexperience #customerservice #insights

Running a successful retail store can feel like a juggling act. You’re keeping the displays full, managing your employees, dealing with customer relations and doing everything you can to boost your sales. The last thing you need is to juggle additional balls in the form of planning a refurb or carrying out repairs. That's why we offer a range of services that are crafted to take these jobs off your hands, leaving you free to keep everything else moving. Want to find out a bit more about what we do and how we can help? Then check out the blog in the comments.

Having done many store visits with your team back in the day, I can attest to the efficiency of reviewing things in person. There are conditions to discover that you can't anticipate on paper, context gained from seeing how things work as a system, and invaluable feedback to be had from the store-level associates responsible for execution. No matter how far technology advances, there's no replacing stepping across the threshold into live stores.

I'm excited to share my productive day at work, where I contributed to boosting our sales and enhancing customer experience. Working as a team, we collaborated to develop strategies and promotions aimed at the growth of our store. Additionally, I'm dedicated to my professional development, undergoing training to take on the role of a shift manager. I'm committed to giving my best to ensure our store continues to thrive. #Teamwork #ProfessionalDevelopment #BusinessGrowth"