????With the busiest time of the year approaching, I think of my fellow retail workers bracing for exhausting, chaotic days on the frontline. Team effectiveness is therefore crucial, especially with the upcoming holiday season.
Lacerenza et al. (2018) identify team leadership as key to team effectiveness, discussing shared leadership, embedded in transformational leadership, which empowers individuals to lead when needed. Furthermore, research suggests that shared leadership is positively linked to better work engagement thus better productivity (Klasmeier & Rowold, 2021). ??
Shared leadership motivates employees by involving them in the company’s success. Participation from everyone in decision-making brings diverse ideas, stimulates innovation, and can even lead to new, more successful sales strategies. ??
Retail workers often feel at the bottom of the chain. Why not show them otherwise by allowing them to make certain decisions without needing managerial approval (e.g. offering a discount to quickly resolve customer issues)? ??
Klasmeier, K. N., & Rowold, J. (2021). A diary study on shared leadership, team work engagement, and goal attainment.?Journal of Occupational and Organizational Psychology, 95(1), 36–59.?https://lnkd.in/eSiyh2zN
Lacerenza, C. N., Marlow, S. L., Tannenbaum, S. I., & Salas, E. (2018). Team development interventions: Evidence-based approaches for improving teamwork.American Psychologist, 73(4), 517–531. https://lnkd.in/eRHfAhxQ
#HECDOOD #retail #leadership
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