ICv2的动态

Looking to stay one step ahead of consumer trends? Offering a wide variety of inventory to give consumers more options can be a challenge. Discover how Dematic general merchandise systems can help you meet customer expectations.

Looking to stay one step ahead of consumer trends? Offering a wide variety of inventory to give consumers more options can be a challenge. Discover how Dematic general merchandise systems can help you meet customer expectations.

Providing nothing but excellence from discovery to delivery. Our customers hit every avenue of The 036 Group, and so it's incredibly important to not drop standards as they move through our chain. Customer feedback is incredibly important and valued, as it helps us see what we're doing right, and what we're doing wrong. Well done everyone at White Stores, Nova Outdoor Living, and HWC Logistics LTD How often are you check your reviews for feedback? #customerreviews #customerexperience #happycustomers

Take Control of Returns: How to Save Costs & Boost Customer Convenience: In this must-watch webinar, retailers will discover the opportunities available to them to take greater control of returns and save costs while better meeting their customers’ expectations. The solutions and strategies discussed will help retailers see measurable wins for their businesses. Retailers will learn how to: * Reduce fraud through RMAs, tighter policies, and intelligent decisioning while keeping customers satisfied * Improve customer convenience though solutions like home pickup, fast store credit, no box/no label, and short drop-off distances * Leverage exchanges to retain more revenue, and more Request Free!

The best retail businesses don’t just meet customer expectations—they exceed them. Take a look at our thoughts on the retail trends to pay close attention to in 2024 in our latest #TEKsystems article. bit.ly/3vuvTZX.

Blog Post Happy employee, happy customer Ace Hardware, the chain of retail stores known for its helpful service, is a perfect model for how to create amazing customer service by first amazing your employees. They want to be known as the most helpful hardware stores on the planet. That’s how they compete in a very competitive industry, going up against the big guys. And they win.https://https://lnkd.in/gqS8X8Bg #ShoppersInc #CustomerService #HappyEmployee #HappyCustomer #Blog #CustomerServicePhilosophy #EmployeeRecognition #ServiceFirstVideoLibrary

Did you know 46.5% of leading retailers believe advanced tracking and communication will have the biggest impact on customer experience in 2024? While speedy deliveries are still high on the priority list for shoppers, reliability reigns supreme. Understanding the role of advanced tracking and real-time order updates is what will keep you a cut above the competition this year ? By keeping shoppers in the loop, you’ll: ?? Reduce the number of “where’s my parcel?” enquiries. ?? Create a painless and memorable shopping experience. ?? Build trust through transparent communication. Learn what else will set you apart in our latest report: Evolving Expectations – Trending shipping strategies for 2024. Download your free copy and dive into 8 key trends pushing top retailers to step their game up in the year ahead! https://hubs.li/Q02wLStj0

?? Did you know 50% of the UK's top online retailers take more than five minutes to respond to customer calls? Speed matters in customer service—long wait times can hurt both your brand and your bottom line. Curious to learn more about the post-purchase strategies of the UK’s top 100 retailers? Explore the insights:: https://lnkd.in/girtgjUq

Walmart continues to lead the retail and grocery industry. ESLs demonstrate Walmart's commitment to innovation. Now Imagine a world where 1. price changes are nimble and can be executed with a click of mouse. 2. price on shelf label is the same as your pricing system and store POS server 3. price on an item is not dependent on store operations labor (so that the store can focus on the customer). 4. the retailer could execute a new planogram / category set without having to change out shelf labels. 5. on the shelf availability could be monitored in real-time, and restocked just in time What will be the next step? Will bots starts coming out to restock the shelves? Walmart is already using bots to pick orders in their Lakeland DC...it just makes sense, that this is the next logical step. What do you think?

This is exciting! I worked on the POC (proof of concept) while at Sam's Club Innovation in 2015. For months, I worked with 3 ESL suppliers (it was called electronic shelf label then) and our data file team. Back then, there was so many legacy systems that had hard coded rules from years ago and multiple systems that didn’t talk directly to each other. Unwinding the massive spiderweb to hand over to a 3rd party was difficult. The concept at Sam’s made since to test because they were closed at night allowing the ESL (DSL) to flip to “replenish” mode and allow stockers to quickly replenish back to an item. The screen could also rotate to give customers more information such as details about the product or QR code to order an extended assortment online right from the shelf. It was truly a revolutionary idea! The timing was a little off to launch and was put on hold to invest in other priority strategies directed by then CEO. I remember a couple of years later, someone from Walmart innovation team called me inquiring about my work on ESL (DSL). I sent them all my research, the suppliers I’d worked with, our plan on battery life and disposal etc. I was so excited to hear the project was alive again! When you work for a company for 26 years, you get to be a part of something’s at the ideation phase, the middle, or the launch. When I walk a store and see these tags - I just smile! Way to go Walmart! I’m super curious if one of my 3 POC suppliers were chosen!? ???? Thanks for the update Greg Cathey! #walmart #samsclub #innovation #esl #dsl #electronicshelflabel #digital #digitalshelflabel #retail