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Salesforce Cases makes it easy to manage and track every interaction with your agent network. ?? Support requests can be created automatically when you receive an email or chat request and either be automatically assigned to someone or go into a queue. Ensure nothing ever slips through the cracks and get visibility to the workload of your team, how long it takes to respond, type of requests and which agents are the noisiest! Now you can start planning for which requests you want to automate using artificial intelligence! ?? #Salesforce #InsuranceTech #CRM #CustomerSupport #AI #Automation #Productivity #DigitalTransformation

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