Hippo Insurance的动态

?? There are NO ENTRY FEES to nominate individual #sales reps in the 2025 (19th annual) #StevieAwards for Sales & Customer Service, the top honors for departments, teams, and professionals worldwide who work in customer service, contact centers, business development, and sales. Celebrate top reps for their sales results across four industry categories: a. Business Services Industries b. Other Service Industries c. Technology Industries d. All Other Industries Learn more about entry requirements for this category and others by requesting your entry kit or logging in to your existing Stevie Awards entry account ?? https://bit.ly/3Z6ZtRW ?? The early-bird entry deadline, with discounted entry fees, for the 2025 competition is October 11.

We've got legacy member Matt Fairbanks joining us as a guest speaker at our Weekly Office Hours this week! Uvaro members - in this session we will dig into topics designed to boost your career in sales! Learn more on: - ?????????????? ???????????? ??????????????????????: Forging your path to success. - ???????????????? ?????? ??????????: Gain expert advice on discovery, interviewing, and building internal connections. - ?????????????? ??????????????: Learn how to ride the quota roller coaster. - ?????????????? ????????????????: Enhance your relationship-building skills in sales—a rare opportunity! - ???????????? ???? ?? ?????????????? ??????????????: Discover key strategies to succeed in sales. Members — don’t miss out on these insights and the chance to connect and ask questions within the community! ?Sign up today! ?? :?https://lnkd.in/gu4Y946r

We will celebrate then its back to changing careers and lives!! next stop 5,000!!!!! Learn how the 4 sales intelligences powered by SEIA-Q can transform your career. worldsbestclosers.com #salescoaching?#johnkantarski?#salestraining?#salestransformation

The Job Center is on the Move! Meet with a Job Center Representative one-on-one to work on the next steps in your career. Choose from a menu of customer services when you register! - North Chicago Public Library - December 7 - Legacy Reentry Foundation - December 5 #jobcenteronthemove #employment #business #jobsearch

??Today, we are spotlighting the Sales Training or Coaching Program of the Year category in the 2024 #StevieAwards for Sales & Customer Service, the top honors for departments, teams, and professionals worldwide who work in customer service, contact centers, business development, and #sales. This category recognizes sales organizations for their development and use of #salestraining and #coaching programs. This category is split into four separate categories by industry: a. Business Services Industries b. Other Service Industries c. Technology Industries d. All Other Industries Learn about the information required for entries in these categories by requesting your entry kit or logging in to your existing Stevie Awards entry account, here ?? https://bit.ly/4104J9e

Hi LinkedIn fam!! Let me tell you how I overcame the challenges encountered while offering exceptional customer service.?? If you missed out on my previous post, please click on this link https://rb.gy/bspvy7 and share your thoughts. Let's get into it!!!?? For customers providing incomplete information: Have you met customers calling in and they spend a greater part of the call time trying to form words?………?????? Customers struggling to explain their issues and let’s take it a notch for the wonderful customers who don’t speak English??. To overcome this challenge, you have to acknowledge the fact that nobody understands your product better than the Product Managers and the Customer Support because they’re supposed to work together. As customer Success specialists, we should be able to decipher what the customer wants before they’re done complaining, without assumptions we should be able to tell the issues based on some key words they will use. Also, ask relevant questions to be 100% certain of the solutions you’ll give. For Language barrier issues, you can offer to transfer the call to an agent that speaks that language and if it’s a language you speak then you can switch to communicate effectively. ?? For irate customers, you have to remember that the customer is not angry with you as a person but is unsatisfied with the product/service offered. Remain calm, empathize with the customer and proffer effective solutions. For poor network and work tools, we have to manage the situation when it arises and improvise as resolution of these issues may not be within your power. I hope these tips help you too in your journey in this role! It’s giving badass support specialist vibes!!!?? What other tips do you have to help others offer excellent customer support? Please share them in the comment section, I'd love to hear from you ??

TOMORROW! Calling all administrative professionals looking to plan, grow, and succeed in 2024 ?? And it's free... Register now for the 'Career Mapping, From Assisting to Leading' webinar 1-2:15pm ET hosted by Madelyn Mackie. #careerplanning #traininganddevelopment #freewebinar #administrativeprofessionals #executiveassistants #careermapping #growth #careerdevelopment #success #growthopportunities

When YOU take charge of YOUR Career and Future... you can accomplish anything.

?? The Benefit of In-Person Time with Support Teams ?? Last week, our Support team had opportunity to come together in person in San Francisco for our Benchling company kick-off event! ?? As a global team dispersed across the world, being together in person provides an opportunity for us to build foundational connections together. Throughout the week, we didn't just work hard, we played hard too! ?? We built psychological safety and trust with each other through improv exercises ?? Our Knowledge Centered Service (KCS) Champions taught us how to write excellent KCS articles through an engaging scavenger hunt ?? We learned each others communication styles and how to interact with customers using Deliotte's Business Chemistry ?? We celebrated our successes in FY24 – A highlight for me was that we handled over 15,000 customer tickets! ?? We heard more about what we are planning for our department in FY25. It's going to be a fun year! Reflecting on our time together, I am grateful we had in person time to solidify our connections and relationships. The last year has been a journey filled with challenging times, growth, learning, and meaningful connections—I an energized to apply my core values to help others (leading through change, supporting our customers, building high performing teams, etc.) and I couldn't be prouder of the team we've become. I am SO grateful for each member of our support team, whose dedication and hard work make moments like these possible. Together, we're not just shaping the future of customer support—we're making a difference in the lives of the scientists that we support on Benchling. ?? #customersupport #TeamSuccess #CustomerFirst #LifeSciencesExcellence ??