希尔顿全球酒店集团的动态

In the heart of every thriving hotel lies a motivated team focused on creating unforgettable experiences for guests. But how do we ensure our associates feel valued and motivated? ?? Opportunity for Advancement: It's more than a paycheck. It's about crafting a career path that inspires. Imagine a culture where every associate sees a future worth investing their best efforts in. ???? Recognition: Showing the team your appreciation isn't just a nice gesture. It's about making the invisible heroes feel seen, respected, and integral to our success. This is why we love what we do. Our tools are designed to not only streamline operations but enhance the satisfaction and retention of your most valuable asset - your staff. What else would you add to ensure your associates feel valued and motivated? #employeeengagement #hrinhospitality #hospitalityleadership

?? Cross-Cultural Exchange in Hospitality ?? As someone who has had the privilege of moving around the world early in my career, cross-cultural exchange is the heartbeat of the hospitality industry. It's more than just adapting to new environments—it's about understanding diverse perspectives, learning from different traditions, and embracing the unique ways people connect and celebrate. The ability to immerse yourself in new cultures doesn't just shape your personal growth; it transforms how you approach hospitality, from enhancing guest experiences to building more inclusive, dynamic teams. For me, it's been the most valuable part of this journey, helping me understand the needs of guests from different backgrounds and growing my appreciation for the diverse global community we interact with. In an industry as global as ours, these experiences are priceless. Let's continue celebrating diversity and creating meaningful connections, no matter where we find ourselves. ?? #CrossCulturalExchange #HospitalityIndustry #GlobalMindset #CareerGrowth #DiversityAndInclusion #TravelAndLearn

This week many of my former Marriott colleagues celebrated 5 years of #MarriottBonvoy. It's hard to believe that it has already been five years but I was happily reminded of how much I enjoyed my Bonvoy work on behalf of W Hotels and of the many lasting friendships that grew from those experiences. That period of time was an inflection point in my career and one that I've since tried to recreate with varying degrees of success. I don't know exactly what to attribute our collective happiness to but these principles seem to be part of the magic (culture) we created. 1. Surround yourself with only the best. Who are the best? They are subject matter experts, who are passionate about their specific craft, take pride in their role, have a growth mindset, are team players, and value what you do. 2. Everything communicates: Body language, litter, signage, email tone, chaos, order, laughter, smell, silence, uniforms, noise, texture, sound, smiles, beauty, space, design, thank you notes. How you do anything is how you do everything. 3. Celebrate every win proportionally, publicly and privately - this is where the fun is harvested. Learn from your losses proportionally, publicly and privately - this is where the trust is cultivated. 4. Think legend-daringly. If this were a legend how would it be told and how far would you dare to be legendary? Who dares wins! 5. Exit stage left. Create space for others to thrive in your absence. Step off stage, permanently or temporarily, for other actors to evolve the folklore without you. #TBT #hotels #hospitality #loyalty #bonvoy #tbthursday #whotels #Dubai #endeavor #umg #wakeupcallfestival #wakeupcallfest

Well Done

A Smile Returns To You - Hospitality I expect all of us at one time or another have heard the term "A Smile will always return to you". How true this is, and employment within the Hospitality industry that surly is one of the prerequisites. The Marriott Brand has a 15-5 rule, and teaches employees to make eye contact, and smile at customers when they are within 15 feet, and to give a verbal greeting when customers are within 5 feet. This is so important and basically forms the foundation and expectation with guest engagement. I should also include The Ritz Carlton Hotels 3 steps of service Three Steps of Service 1. A warm and sincere greeting. Use the guest's name. 2. Anticipation and fulfillment of each guest's needs. 3. Fond farewell. Give a warm good-bye, and use the guest's name. Clive Hamdorff Regional Security & Risk Consultant Japan. https://lnkd.in/gPHevz4f

Accor’s new "Employee Value Proposition" is built with the ambition to bring back enchantment to the hospitality industry. The new EVP signature is the Heartist experience perfectly distilled: “Hospitality is a Work of Heart”. The EVP is built upon and brought to life through 4 Core Pillars, each encapsulating the distinctive benefits of working for Accor: "Be All You Are" - The diverse and inclusive culture. "Grow & Create Your Path" - The Group’s deeply ingrained culture of learning. "Work with Purpose" -? Commitment to providing Heartists with the opportunity to create memorable experiences for guests while making a positive and sustainable impact. “Enjoy & Feel Valued" - Recognition and appreciation of its Heartists' dedication. Employee Value Proposition Launch Activities for all our Heartists @M?venpick Resort Al Marjan Island held on 25th July 2024 - Cultural Day : Theme #DiversityAndInclusion & 26th July 2024 - Career Day : Theme #HospitalityIsAWorkOfHeart Connect Event? offers a great opportunity to raise awareness of the diverse range of careers available in the hospitality industry and highlight all the reasons to educate Heartists, within the hotel and the company. This is a fantastic way to provide you with first hand knowledge of potential career paths.? This guide aims to equip with actionable "Departmental Booth"and will be judged based on creativity, product knowledge, engagement, activities & presenting with a sense : concept by joining hands together work as a team to accomplish Accor's Purpose, Culture, Promise & Pillars! Thank all the departments involved & express sincere gratitude for all the support, enouragement and cooperation you have shown to make the event a successful one & a meaningful opportunity. Food culture creates Human connection, it is a universal Language that holds a special power. Allows to connect & come together as a global community. Special refreshments - selection of dishes from various cultural backgrounds on the regular menu in our Heartists Restaurant, in addition Assorted Seasonal Fruits & Ice cream treats for this summer. Quote: Find Out What You Need For Your Career - Opportunities Don’t Happen, You Create Them (Maximize Your Career Potential). Working in hospitality is more than just having a job - it's an opportunity to work with passion and embark on a journey of the heart.” Discover how M?venpick Resort Al Marjan Island Heartists? work from the heart! Enjoy watching the video! #Tell #Reach #Convert #WeCreateMomentsAndMakeitMemorable #WeareAllHeartists #WeAreHeartists Javeria Zafar, Chartered MCIPD Mary Jane Srinath Chowdary Shameer Pulikkal Amr AbdelAziz Baragith Fabien Chesnais Jathin Purushothaman Virginie Desfontaine Coué Asif Iqbal Babu Sathar, CRME Parvez Khan Jacques Reynders Tony Moloparambil

The Importance of a Warm Welcome Starting a new job can be challenging for anyone. The first days are crucial for new employees to feel valued and comfortable in their new role. A warm welcome not only helps new colleagues adapt more quickly but also sets the stage for positive working relationships and an inclusive organizational culture. #hospitality #hospitality2024 #hotel

? ?????? ???????? ???? ???????????????? ?????????????????? ???? ?????????????????????????? ?????????????????????? ?????????????? ? In the multidimensional, fast-paced field of international hospitality, one factor continues to emerge as increasingly essential: cultural awareness. As our world becomes more like a global village, being culturally attuned is not merely a bonus but an indispensable asset. ?? Dive into our article to look at how important cultural awareness is to success in a global hospitality career: https://brnw.ch/21wHmk8 #Diversity #Culture #CulturalAwareness #HospitalityManagement #DigitalTransformation #Hospitality #GeneralManager

?? ?????????????????? ??????????????????: ?????????????? ?????????????????????? ?????????????? ?? ?????????????? ????????: ?????? ???????? ???????? ?? ???????????????? ?????????? ??????????, ?????????????? ???? ?? ???????????????? ???? ?????????????????? ?????? ???????????????? ???????????????????????? ????????????????????????. ????'?? ?? ?????????????????? ???? ?????? ?????????????? ???????????????? ???? ?????????????????? ???????? ?????????? ?????? ????????????????'?? ??????????????. Recent stats from Ireland spotlight this truth: over half of hospitality employers hail from foreign lands, enriching our teams with a kaleidoscope of perspectives and experiences. But why stop there? Let's delve deeper into the magic of multinationalism within our hospitality realm: ???????????????? ???????????? = ???????????????????? ????????: In a melting pot of backgrounds, ideas collide, sparking a fireworks display of creativity. From menu innovations blending global flavors to unique guest experiences inspired by diverse traditions, multicultural teams are our industry's secret sauce. ???????????? ???????? ?????????? ???? ????????: Imagine a guest from Japan greeted by a staff member fluent in their native language or a traveler from Brazil finding a taste of home in the hotel's cuisine. Multinational teams excel at creating inclusive environments where every guest feels seen, heard, and valued. ??????????????-?????????????? ????????????????????: When faced with challenges, diverse teams approach solutions from myriad angles. It's like having a Swiss Army knife of perspectives—each tool uniquely equipped to tackle any hurdle thrown our way. ??????, ??????'?? ????????????: ?????? ?????? ?????????? ?????????????? ???????? ?????????????????????????? ????????????? ???????? ???????????????? ???????????? ???? ???????? ???????????????????? ?????? ???????? ?????????????????? ???? ?????????????????? ???? ?????? ????????????????? ??????'?? ???????? ?????? ???????????????????????? ??????????, ?????????????????? ?????? ???? ?????? ?????????? ???????? ?????????? ???????????????? ?????? ?????????????????? ???????? ???????? ??????????????????, ???????????????????? ?????????????????????? ????????????. #HospitalityRépertoire