Hellopeter Business的动态

The countdown to Black Friday has started! ????? With customer expectations higher than ever, now’s the time to make sure your contact center is ready to deliver. Call Center Studio helps you stay on top of peak season, keeping customer satisfaction high while making operations effortless. ??? Need a hand gearing up? Let’s connect and set you up for success this Black Friday! #CCaaS #ContactCenter #CXExcellence #BlackFriday

The DMA are unsurprisingly (to me) reporting that customer loyalty is far far from limited to simply having a 'loyalty scheme' in place! Customer Retention has very little to do with Customer Loyalty. Sure it is linked but what you really want to strive for is Customer Advovacy. The problem with advocacy is that it can't easily be measured as it all comes down to what your customers say about you when you're not in the room. Remember this as you finalise your strategy for Black Friday as functionality, service and ease of check out combined are just as important as price ??

In the aftermath of Black Friday, the influx of returns and exchanges presents an opportunity just as critical as the initial sale itself. The challenge lies not just in managing this spike but in turning it into a foundation for enhanced customer loyalty. ?? Solution: By streamlining returns and exchanges with optimised processes, businesses can transform a potential pain point into a seamless, positive experience. Efficient, hassle-free returns are not just about recovery; they are a powerful tool to boost customer loyalty and inspire repeat business. Together, let's rethink your returns strategy to keep your customers coming back. #CustomerExperience #ReturnsPolicy #BusinessGrowth #CallForceOutsourcingSpecialists

Black Friday is almost here! Let a Virtual Assistant take care of the details !??From inventory to customer support, so you can focus on growing your business. ??Check out our Black Friday checklist to see how a VA can make things easier and help you have your best sales??season yet! https://lnkd.in/dBt-Erkb #blackfriday #ecommercetips #blackfridaysales #vitualassistants #blackfridaychecklist

Black Friday is fast approaching, and analysts predict continued growth for retailers this year. If you want to stay ahead of your competition, it's essential to prepare effectively. Join our webinar on the 26th September at 2pm GMT to learn how to avoid the 5 key pitfalls that could impact your success. We'll share strategies to enhance your operations, improve customer satisfaction, and boost sales. Don't miss this opportunity to make this Black Friday your best one yet! See the webinar link in the comment! #BlackFriday2024 #RetailMarketing #WebinarEvent

??CREATE A FEELING OF EXCLUSIVITY FOR YOUR LOYAL CUSTOMERS?? Black ??Friday is just at the corner How are you going to make your loyal customers feel special? What exclusive experience are you thinking of giving your loyal customers? ??offer your loyal customers exclusive early access to your upcoming sale. It can be through an email, broadcast channel, or a special phone call. ??Ask for their wishlist. It will give you an idea of their needs and come up with sales that will benefit the customer and your business. ??This helps to encourage your already existing consumers to make quick decisions to secure the limited opportunity. ??This can transform customers into loyal advocates. ??This helps to have your brand come first in customer's minds. ??Exclusivity gives your customers a sense of urgency to make a purchase and not to miss out. ??It will also help to increase customer loyalty Make customers feel special to stay loyal?? #customerloyalty #qualityservice #customerservice #sale #businessgrowth #blackfridaysale #customerretention

Why wait for Black Friday to reach out? Nurture your customers all year and watch your sales increase! Consistent customer engagement can turn one-time buyers into loyal customers. ?? Looking for more Black Friday tips? - https://bit.ly/3zVrFgz #eCommerce #BlackFriday #BusinessGrowth #OnlineShopping #EmailStrategy

Did you know that the third Thursday of every quarter is Get to Know Your Customers Day? This day reminds businesses to reach out to clients and get to know them better. When businesses get to know their customers, they also learn what they need to grow their businesses. With the advent of the Internet and big-box stores, unfortunately, much of the personal attention of years ago when Main Street businesses knew customers by name and knew their shopping habits has gone. Get to Know Your Customers Day is a reminder how important customer knowledge can be. Make it a point to get to know a little more about your customers today … and every day.

This Black Friday, it’s all about turning the rush into real results. Your site is packed with eager shoppers, but here’s the challenge: how do you make sure every click adds to your bottom line without risking customer satisfaction? We’ve got Deborah O'Malley, Founder of GuessTheTest, and Linda Bustos, Founder of Ecom Ideas, joining us to share how to leverage Black Friday traffic with confidence. They’ll guide you on setting up high-stakes A/B tests, offer tips for interpreting results during peak traffic, and reveal strategies to avoid common pitfalls—ensuring your tests drive impactful results without risking revenue. ?? Rush, rush! Save your spot here:?https://lnkd.in/dtXP6xqm

Black Friday is fast approaching, and #eCommerce success depends on one critical factor — reliable logistics ?? In our latest blog, we explore why dependable logistics is essential during the Black Friday rush and how it can make or break customer satisfaction. From managing inventory ?? to last-mile delivery ??, we cover the logistics strategies that will help you win big this holiday season. Check it out: https://lnkd.in/dhMCr_Xb #BlackFriday #Logistics #eCommerce #CustomerExperience #MeestInternational