In my CQ class at NTU, we explored three factors that contribute to building a culturally intelligent team. First, understanding individual uniqueness—recognizing each other’s strengths, preferences, and cultural backgrounds. Second, having a clear team purpose—knowing why we exist as a team and what we can achieve together that no one could achieve alone. Finally, we emphasized the importance of clear roles and responsibilities, where everyone knows how their work impacts others.
This took me back to my time working with media outlets in Beijing, where we operated in a multi-cultural environment to produce shows for global audiences. Our international colleagues played a vital role in helping local producers shape scripts to make them more engaging for international viewers. However, cultural gaps sometimes surfaced. I remember moments when foreign colleagues struggled to grasp certain situations rooted in the Chinese context. As a local producer, I sometimes felt frustrated, thinking, "This is in China—it’s obviously different!"
Looking back, I realize I missed the chance to bridge that cultural gap. I was focused on completing tasks and didn’t take the time to explain the Chinese context from their perspective, someone unfamiliar with the local culture. We knew each other's strengths, our team’s goals, and our roles, but we didn’t fully appreciate each other’s cultural backgrounds. Now, I understand the importance of patience and communication in these situations. From rushing to solve problems to appreciating the need for cross-cultural understanding, my approach has transformed.
So, next time you find yourself in a multicultural team, remember that cultural intelligence isn’t just about getting the job done. It’s about understanding each person’s unique background and taking the time to bridge differences. A little patience and open communication can go a long way in fostering collaboration and making the team’s purpose clearer.
Thank you very much for the amazing course! Dr. Catherine Wu ??
#MC6372 #CulturalIntelligence #CQ #NTU #NTUMMC
Damian Juma Godfrey K. Charlene Sunkel Maureen Gikonyo Joanna Grace Farmer Jason Grant-Rowles Carlos Alberto Larrauri, JD, MPA, MSN Thandiwe Mkandawire Richard Johnson Sally Carruthers, MA Oxon Julia Greenland Garen Staglin Husseini Manji, M.D., F.R.C.P.C. Deanne Ferro Andrew Hatfield