HIMSS Global Health Conference & Exhibition, and most other conferences taking place these days, was dominated by #AI with panel sessions moving beyond the basic ‘understanding AI…’ to more pragmatic discussions that had a ‘tone of resolute realism,’ as journalist Mark Hagland describes it. Regarding patient communications, he quotes Irene Louh, M.D. stating, “…there are a lot of opportunities leveraging AI, so this is a really exciting time to be in healthcare and healthcare IT.” I couldn’t agree more. One of IntelePeer's customers, a connected healthcare solution provider, was looking to reduce call hold time and a more than 30% abandonment rate in its call center. Using AI, we’re automating more than 80% of their inbound calls while also improving the patient experience. Mark’s overview of the conference can be found in Healthcare Innovation https://lnkd.in/epNyGAEF #HIMSS25 #HIMSS
