Health Advocate的动态

Prof. Sharon Friel's and my detailed discussion in "Regulating Rights: Developing a Human Rights and Mental Health Regulatory Framework" provides a critical analysis of the current complaint-handling model used by the Commission overseeing mental health services. My personal reflections on the ??below complaints?? process in light of that work: ??? Rights-Oriented Approach: The Commission should incorporate a firm commitment to human rights protection from the very beginning of the complaint process. This critical lens ensures every individual's rights are safeguarded throughout their experience, something the current model fails to articulate. ?? Responsive Regulation: Equal treatment under the law is essential, but responsiveness to the unique context of each mental health service is also crucial for systems-change. The Commission should distinguish between isolated incidents and potential systemic issues. Addressing both individual outcomes and service-wide patterns prevents the recurrence of issues, a nuance absent in the current model. ?? Risk-Based Regulation: A dual-level risk approach is recommended. The Commission should assess immediate risks of rights violations in individual cases and use complaint data to identify systemic risks. This risk-based data should inform regulatory priorities—another gap in the current framework. ?? Standards-Driven Complaints: Complaints must be evaluated against clear, legally and institutionally defined standards. The Commission should set and enforce minimum care standards, ensuring complaints are directly linked to these benchmarks. The present model lacks this standards-based structure. ?? Credible Enforcement: Enforcement credibility is paramount. The Commission must demonstrate its readiness to act decisively on significant rights and safety issues, especially when patterns emerge in specific services. The current model’s vague enforcement track record undermines its credibility. ??Tripartism: To avoid regulatory capture, the Commission should engage third parties in the complaint process. Transparency and accountability are compromised when recommendations are withheld, as is currently the case. Involving external entities - including the community & lived experience leaders - ensures public interest is prioritized over sector interests. ? Power Balance: There are pronounced power imbalances between service providers, lived experience folk, and regulatory bodies. The Commission must actively work to identify, mitigate, and eventually rebalance these inequities as they relate to lived experience complainants, ensuring outcomes based on merit rather than power dynamics. The current model overlooks this critical aspect. These proposed changes are practical and achievable. They aim to enhance the Commission's effectiveness in protecting rights, ensuring accountability, and fostering trust in the regulatory process. What additional steps do you believe the Commission could take?

The Mental Health and Wellbeing Commission (MHWC) responds to complaints about public mental health and wellbeing services in Victoria. We handle your complaints in stages. Our Assessment Team take your initial call and talk you through our process. Our Formal Resolutions Team uses a process that involves a series of steps, each of which may help find a solution for your concerns. First, we ask about the outcomes that you are seeking and work with you to develop a resolution plan. We may support you in writing down your complaint. There may be some outcomes that we cannot progress. If this is so, we will let you know. We then send the formal description of the complaint to the service provider for a response. The resolution plan may include requesting meetings with the service provider, and access to sections of medical records, reports and policies and procedures. For more about our complaints process, visit https://ow.ly/Vzm650RQ8v8 #MentalHealthandWellbeing #MentalHealthandWellbeingMatters #ItsOKtoComplain #MentalHealthandWellbeingCommission #MHWC

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Managing financial complexity in healthcare is no small feat, but Missouri’s Tri-County Mental Health Services is rising to the challenge, providing $25 million in behavioral health services to 8,000 people annually. Download the success story for free: https://lnkd.in/gEgbRZBc #HealthcareFinance #MentalHealth #SuccessStory #MadkenAdvisors

Check out the latest article from attorney Doug Taylor. This blog provides an overview of legal obligations, practical steps, and preventative measures for employers in handling mental health crises in the workplace. https://bit.ly/3V2fg1P

We don't need 'more of the same' to truly meet the mental health needs of the nation, what we need is a workforce that includes: ? a more diverse range of roles and skills ? better representation of the communities it serves, and ? action to bolster staff retention. Drawing from a roundtable we hosted with the NHS Confederation and Mind, we explored how we could build #AMentalHealthWorkforce for the future. Here are a few key areas where attention is required to close gaps in treatment, quality, equity and life expectancy in mental health care ? For more, download the briefing: https://lnkd.in/e93FPX8r #AMentalHealthWorkforce #RoundTable #MentalHealth

Understanding legislation is tough - in this blogpost I break down the very fundamentals of the Mental Health Act and the Mental Capacity Act; the two main pieces of legislation which can be used when our minds are impaired in some way. https://wix.to/xtDrc9n

Check out the latest article from attorney Doug Taylor. This blog provides an overview of legal obligations, practical steps, and preventative measures for employers in handling mental health crises in the workplace. https://bit.ly/3V2fg1P

Navigating intense emotions is a common part of the journey as mental healthcare providers. What strategies have you used to enhance emotional awareness and resilience in your clients?

Navigating intense emotions is a common part of the journey as mental healthcare providers. What strategies have you used to enhance emotional awareness and resilience in your clients?