Heritage Health (Dirne Health Centers, Inc)

Today Heritage Health was one of the stops for the 2024 Idaho Legislative Tour. Over 200 people toured the New Center for Healthy Living located at 3700 W. Seltice Way in Coeur d'Alene. Psychiatric, Therapy, Recovery and Neurobehavioral services will be moving over the new building in stages. Therapy services will first start seeing patients on December 3rd. All Behavioral Health will be under one roof by January 7, 2025! For more information on the Center for Healthy Living visit https://lnkd.in/gQtqhnPm #centerforhealthyliving #cfhl #heritagehealth #cda #northidaho #behavioralhealth

Today, we pause to honor the incredible bravery, selflessness, and sacrifices of our veterans. We are forever grateful for the courage of those who have served, protecting the freedoms we cherish. To all veterans and their families, thank you for your service, resilience, and commitment. Your sacrifices do not go unnoticed. ???? #VeteransDay #ThankYouVeterans #HonoringOurHeroes #GratefulNation #FreedomAndService #northidaho #HeritageHealth #dedication #cda

Our first graduating class from our Nurse Practitioner Residency Program was held on Wednesday, October 30th at the Innovation Den in Coeur d'Alene. All four Nurse Practitioners; Annie Owen, Kim Ashmore, Angela Blake and Leah Furhman have decided to continue their careers with Heritage Health. We cannot wait to see the impact they will continue to make for our patients! Our 2025 residents also joined them in celebration. All four have begun the 13-month residency program this past month. #heritagehealth #residency #provider #primarycare #dedication #wecanhelp #northidaho #fqhc #cda #CDA

In honor of Medical Assistant Recognition week, we want to thank all of our Medical Assistants who provide quality care and dedicate themselves to helping all of our patients improve their lives. #MARWeek #northidaho #heritagehealth #postfalls #pediatrics #rathdrum #cda #medical #dedication #primarycare #fqhc #wecanhelp

Population health is transforming quality measures into culture. Focusing on the patient experience is challenging the healthcare industry’s traditional model of care. At the core of this evolution is data analysis and looking for answers outside the clinic setting, said Hannah Smith, Heritage Health's Population Health Manager. “Our mission as an organization is to improve life,” said Smith. “Our team is all about the patient outcomes. Our team is transforming quality measures into culture. We’re responsible for finding ways to support our patients through our care teams.” Population health acts as a support mechanism for clinical care teams who have close relationships with patients. Heritage Health has a five-member team that connects patients with resources. Roxanne Kilmartin, quality coordinator for Heritage Health, said the population health initiative has strategic priorities and analyzes the social drivers of healthcare. “We look at access to transportation, education and their financial stability,” said Kilmartin. “Essentially, we study where we work, where we live and where we play as a community.” “Patients are a person, and we must consider them in those terms. How do we make our care more person-centered? If you have a Type 2 Diabetic, who isn’t making any progress, maybe they don’t have the financial security to afford healthy food. We must look at the factors in their lives that might be holding them back.” Heritage Health serves roughly 27,000 patients annually in Kootenai, Shoshone and Benewah counties. These patients represent a broad socio-economic demographic of North Idaho residents. Tearing down assumptions about patients is a key component of the research. “We have to find ways of documenting the things that are happening in their lives,” said Kilmartin. “An example would be a patient who had chronic back issues that were we’re not being resolved. Nobody had thought to ask the patient what type of mattress they were sleeping on. It turns out the patient didn’t even have a bed to sleep in.” Collaboration between administrative teams like the Population Health Department Quality Department and clinical care teams is essential for improving patient experiences. “I started as a medical assistant and grew into the role I am in now,” said Smith. “My heart will always be in the clinic. Everything we do is with the patient in mind. Looking at data helps us make sound organizational decisions.” The population health initiative imitative also hopes to reduce provider burnout, which is a national issue, by providing support and solutions based on trust and data. “Patient-focused care does reduce burnout,” said Kilmartin. “It also results in better outcomes. The key part is acting on data. It’s not just documenting issues. We have to work proactively to find the answers for the patient.” -Written by Marc Stewart, Content Strategist for Heritage Health.

Heritage Health’s CEO Mike Baker and Chief Operation Officer Glenn Adams presented a $10,500 donation to the Kootenai County Fire Chief’s Association to help increase the survival rates of cardiac arrest victims. The donation will help fund PulsePoint, an interactive app that pairs CPR trained individuals, locations of emergency AEDs and people in cardiac arrest together. This very successful program is utilized all over the country and has increased the survival rate of cardiac arrest victims. “We’re honored to make this donation,” said Baker. “We exist to improve life and connecting people with CPR skills with people in need of lifesaving measures is a perfect match.” When bystander CPR is given to a cardiac arrest victim prior to first responder arrival, studies have shown an increase in survival of over 40%. Unfortunately, less than half of cardiac arrest victims receive bystander CPR. This program will save lives in Kootenai County.v

Our new 60 second commercial. We will be streaming later in the year. so excited!

Less than 3 weeks away! All proceeds benefit our MaryEllen fund. Grab your kids, spouse and coworkers and come and cool off in the mud! Sign up at https://lnkd.in/gtcsMTRP

Heritage Health Signing Day 2024! Five KTEC students are finishing their second year of the Medical Assistant Program. They all recently passed their National Certification Test and have accepted MA positions at Heritage Health! Congratulations to Candace Brown, Veronica Curry, Jayla Joiner, Hope Reyes, and Keira Sawyer! We are so excited to have you all join our team. #northidaho #northidahonews #primarycare #fqhc #CDA #nonprofit #heritagehealth #HeritageHealth #medicalassistants #newemployees #graduation

Glenn Adams is the new Chief Operations Officer at Heritage Health. Adams has over 25 years of progressive health care leadership experience. Adams has a pharmacist background, which has been the foundation of his leadership journey. He previously led pharmacy teams, ancillary services, and all operations within community hospitals and ambulatory clinics including specialty and primary care. Originally from Denver, Glenn grew up in Seattle and spent the last 25 years in Wenatchee. He is married to his wife, Cheryl, and has two daughters. In his free time, he loves traveling with his family, mountain biking, snowboarding, and tinkering with pinball machines. Adams is a results-oriented, intentional leader who enjoys deconstructing the complexity of healthcare and finding innovative solutions to improve patient care.?He values relationship building, culture, diversity and fun in all he does.?Glenn is committed to developing strong community connections and has a passion for nurturing individual growth within teams. He earned his pharmacy degrees from the University of Washington and a Master’s degree from New England College for Health Care Management in 2015.?In 2024, Glenn completed a Chief Operation Officer program through MIT xPRO where he focused on strategy, business transformation, technology and leadership.??