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As self-service becomes the norm, #customers today expect their issues to be resolved promptly. A higher First Contact Resolution (FCR) rate = happier customers = faster revenue growth. Boost your FCR + customer satisfaction today: https://lnkd.in/erruYd4w #CustomerSupport #CX #IT #DiscoverGoTo

Agreed! High First Contact Resolution is key to driving customer satisfaction and loyalty. Great insights from GoTo!

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