Globee Awards的动态

?? Sophos,?a leading cybersecurity company, has just introduced its new Customer Success program to improve its support for customers and partners. The initiative brings expert teams to guide customers after purchase, offering: ? Security resources and alerts ? Cybersecurity webinars ? Information on cyberattacks ? Investment guidance ? Help with Sophos-based defenses Angela Bucher, VP of Customer Success at Sophos, explains the motivation behind this groundbreaking program: "Following the successful launch of Sophos' Partner Care earlier this year, we saw an industry-leading opportunity to deliver a similar level of 'white glove' service directly to our customers. By creating a single point of contact for customers, we're able to work more seamlessly to improve customer satisfaction on many levels." The impact of this program extends beyond individual customers. Sam Heard, president at Data Integrity Services, a Sophos channel partner, highlights the program's benefits: "This team empowers partners to better understand customers' knowledge about their products and services in deployment, and delivers the insights partners need to pinpoint opportunities for scaling with customers. Sophos Customer Success has been an excellent extension of our partnership with the company - strengthening our customers' security postures and elevating client satisfaction to new heights." ***** I wrote about why it matters for Customer Success in my weekly newsletter, the CS Café, check it out! ?? https://lnkd.in/dG-xKFBD #CustomerSuccess #Cybersecurity

?? ?????????????????? ?????????? ???? ????????: ???????? ???? ???????????????? ?? Join us at DNV’s headquarters in H?vik on ???????? ???????????????? for a focused breakfast session, where we’ll take CIAM beyond theory, featuring a case study on ???????????? ???????????????? ????????????????’?? ??????????-?????????????? ???????? ??????????????. ?????? ????????????? ?? ?????????? from Fortum’s experience rolling out CIAM across multiple countries ?? ?????????????? with peers and discuss practical insights and challenges ?? ?????????? a setting designed for real conversations over breakfast ?????????? ?????? ??????????????—???????????? ???????? ???????? ?????? ???????? ???????? ?????????????? ????????: https://lnkd.in/dAWXk_fg This session will build on the ideas I shared in my recent article about CIAM PLUS. If you haven’t seen it yet, check it out to get a head start on the discussion: https://lnkd.in/dQN-KTEd Thomas S. Pichler Christopher Ki?nig Anette Roll Richardsen Edgar Kramer Espen A. Skj?ld #fortum #fortumconsumersolutions #dnv #dnvcyber #pingidentity #ciam #digitaltransformation #digitalidentity #cybersecurity

Mid-market businesses in the UK have the perfect opportunity to use managed IT service providers (MSPs) to dramatically transform the customer experience they provide. MSPs have the knowledge and expertise to help businesses capitalise on the latest technologies and customer insights to create seamless customer service experiences. They can also provide comprehensive IT support to ensure businesses keep up with the pace of technological change. One of our key capabilities at Espria is our ability to provide tailored solutions to meet the needs of different business sectors. This includes the ability to analyse customer data to identify areas for improvement, providing data security solutions to protect sensitive customer information, and providing strategies to maximise customer satisfaction. The strategic advantage of using Espria is that we can leverage our resources and expertise to develop and implement tailored solutions that benefit our customers. By leveraging this support, businesses can ensure they maximise customer engagement and satisfaction while continuing to stay ahead of technological trends. #CustomerExperience #ManagedITServices #digitaltransformation

I'm a huge advocate for businesses practicing 'Safe CX' ?? There's a growing and alarming trend for firms to capture hugely valuable customer data and effectively 'leave the back door open' for less desirable IT community members to access at their will and compromise the whole service offer. The impact on the brand can be extremely damaging. How safe is your customer data? Do you outsource and place all your trust in their hands? Or do you review and stress-test the resource regularly? What's your plan if hackers do access customer data and close down all lines of proactive communication? These are just some of the questions I've been working through on behalf of clients with Stuart Plant - Customer Experience Specialist and the team at CentriVault LTD We've put a quick tool together for you to assess your own Safe Customer Experience approach via a link in last week's Greater Birmingham Chambers of Commerce newsletter. Take a look ?? #cx #customerexperience #cybersecurity #businesssupport #IT #professionalservices #article https://lnkd.in/ePm46Ba8

Have you ever wondered how the right tech solutions can make a difference to your business? Are your business struggling to keep up with technology in this rapidly advancing world, where are going from idea to shelf in less than a year? And not just in one particular industry or with one single solution…Our customer success stories highlight real challenges businesses and organizations across the country have faced and how we helped them get back on track. Curious? Visit https://lnkd.in/gpjhSjyG to read a customer success story – or three. #Biztec #ManagedIT #CyberSecurity #PhysicalSecurity #WV #Ohio #CustomerSuccess

Sophos is set to elevate its customer experience and partner engagement with the strategic appointment of Teresa Anania as Chief Customer Officer. With a wealth of experience in driving customer satisfaction and sales growth, Anania’s leadership promises to enhance the company’s already formidable cybersecurity solutions and services. Comment from Joe Levy, CEO of Sophos

Customer retention starts with a competitive offering! ?? In today’s evolving market, MSPs must stay ahead by adapting to client needs and offering comprehensive solutions. Our latest #WGblog dives into why a limited-service offering can hurt your business and how expanding your portfolio can drive growth and customer loyalty. https://wgrd.tech/4hLuFxa #MSP #CustomerRetention #Cybersecurity #WatchGuard

??MUST READ success story! Former Lion CISO Jamie Rossato, GAICD shares insights on web security innovation and why Reflectiz stood out among other solutions. Read more here: https://lnkd.in/d-iYbZib #WebSecurity #Exposure #Visibility #Success #SuccessStory #webexposure

Random employee shout-outs and annual customer sales don’t create real loyalty. True commitment comes from consistent, sincere appreciation woven into standard practices. Our latest article details simple ways to bake meaningful recognition and value into your culture’s foundation. Data shows it directly translates to improved innovation, effort, problem-solving, and relationship-building from both internal and external stakeholders. Get proven tips here: https://lnkd.in/e85h2mrQ ?? Who We Are: We are your trusted "Defenders of Business," providing cybersecurity that goes beyond compliance. Committed to safeguarding the heartbeat of your business, we won't stop at a standard – defending against cyber threats while strategically partnering for your growth and success.

Random employee shout-outs and annual customer sales don’t create real loyalty. True commitment comes from consistent, sincere appreciation woven into standard practices. Our latest article details simple ways to bake meaningful recognition and value into your culture’s foundation. Data shows it directly translates to improved innovation, effort, problem-solving, and relationship-building from both internal and external stakeholders. Get proven tips here: https://lnkd.in/e85h2mrQ ?? Who We Are: We are your trusted "Defenders of Business," providing cybersecurity that goes beyond compliance. Committed to safeguarding the heartbeat of your business, we won't stop at a standard – defending against cyber threats while strategically partnering for your growth and success.