"We've been making this so much harder than it needs to be." The words hung in the air as our client stared at their procedure manual. Twenty years of quality management experience, yet only now seeing what had been invisible: Their best processes weren't in their documentation. They were in their people's daily wisdom. Here's what we've learned from hundreds of consultations: The best quality systems don't constrain excellence. They capture it. Take a moment today. Watch your highest performers. The gap between their expertise and your documentation? That's not a compliance issue. That's your next breakthrough. #QualityManagement #ContinuousImprovement #ProcessExcellence
Business Development Manager | Supplying High-Quality Organic Raw Materials
4 天前Spot on! People's wisdom often beats procedure manuals. Letting your team's insights drive change can lead to truly great outcomes. Let's embrace the gap! ?? #Leadership #Innovation