Your customers want quick answers and easy issue resolution, but many don’t know about your self-service capabilities. Your mission is to make these powerful tools not just available, but the natural first choice for customer support ? Explore practical and value-driven strategies to optimize your self-service experience and maximize user adoption at Customer Contact East. Samantha Middlebrook, Vice President of Product Strategy & Marketing, Upland Software will walk us through Optimizing Self-Service Opportunities and Adoption. We're gearing up for Ft. Lauderdale ?? Are you? Learn more ?? https://frost.ly/bzi #FrostCC #Selfservice #CX #OptimizingCX #Quickresolution #ContactCenters #ValueDriven