We're one week away from Frontlines! As we gear up for the big day, we asked Front CEO, Dan O'Connell, to share his thoughts on why customer service teams – and specifically customer service leadership – will play a more central role in a company's success. Exactly *how* can they do so? You'll have to tune into Frontlines to find out ?? Save your spot: https://hubs.la/Q02RBndN0
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?? Carew TIP - What is important to your customer? What are their primary needs? What outcomes are they striving for? Remember, it’s not just about your objectives. When you prioritize your gains over your customer’s interests, you might enjoy a temporary win but risk a long-term loss in the relationship. We help companies grow by building high-performance sales and leadership cultures - let us show you > https://hubs.ly/Q02p7LH00
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OPTiMO’s leadership team guides and empowers us all to achieve our shared goals. That includes Scott McCarty our Chief Technology Officer and the very first employee CEO Michael Miguelez hired when he founded OPTiMO in 2008! Learn more about Scott below ???? ?? #LeaderSpotlight #Inspiration?#OPTiMO
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SEPTEMBER 3rd ?? LEADERSHIP- * MONTH END REVIEW * " HOW DID WE DO? HOW DID WE GROW?" 1. Did we hit our target and goals? 2. What did we do well? 3. How was our overall team culture 1-5? 5 being the best. 4. Who exceeded expectations and showed continuous leadership? 5. Where can we improve? " Brainstorm as a team share successes and opportunities to grow" " REVIEW & MODIFY THIS MONTH'S GAME PLAN WITH ACCOUNTABILITY AND FOCUSED MESUREMENTS." * PEOPLE- PLANNING- PROCESSES- PROMOTIONS- FOCUS - STRUCTURE-ACCOUNTABILITY = GROWTH AND PROFITABILITY. *
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Say goodbye to bulky binders and hello to a one-page elevator pitch! Condense your strategy and captivate everyone with a clear vision, goals, and initiatives. Engage employees, vendors, and stakeholders by communicating effectively and watch alignment and buy-in soar! ?? No more dusty plans on shelves, it's all about concise and impactful messaging. Involve stakeholders, foster collaboration, and create a shared sense of purpose. Find more useful leadership advice in 'The No-Os of Leadership' by Mike Easley. https://buff.ly/3C5eZkc
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Cheers to this year! What better way to celebrate a productive and informative meeting than team dinner? All our Senior Leaders got together at headquarters last week to review each department’s 2023 performances, plan for 2024’s goals, and they capped off the day with quality team-building time. #TeamBuilding #TeamDinner #SeniorLeadershipTeam
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Celebrating Growth and Dedication at Zelle Solutions! At Zelle Solutions, we believe in recognizing and celebrating not just success, but the journey of improvement and perseverance that leads to it. Today, I’m proud to honor one of our valued team members, Noman Ahmed, with the Performance Booster Award! ?? He has been with us for approx two years, and like any journey, it hasn’t always been smooth. There were times when challenges held back his performance, but his dedication, resilience, and determination to improve never wavered. Over the last few months, he’s shown incredible growth, delivering outstanding results, and proving that persistence truly pays off. It’s a reminder to all of us that success is not just about avoiding mistakes, but about learning from them, growing, and pushing forward, as its a long way to go. Keep the spirit high and improve ???? #TeamZelleSolutions #EmployeeRecognition #GrowthMindset #PerformanceBoosterAward #Leadership
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"I’ve learned that as a product leader, you don’t always have to be the expert. When you switch industries, that concept feels obvious because some people have PhDs or 20–30 years of experience in an area of your business. That can be a little intimidating, but as I learned in switching spaces, you don’t have to know everything to be effective. You do have to stop and listen to what the folks around you are saying and learn how to leverage their expertise. When you’re a product leader, the team is really your product." My Leader Spotlight with Ben Newell is live on the LogRocket blog! This was a great conversation about working across industries, improving your communication style and skills, and building a product-centric mindset in every team. Link in the first comment ??
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"As we reflect on the week's accomplishments, let's celebrate the strength of our leadership team—a team built on reliability, selflessness, dedication, and a diverse skill set. These qualities drive us forward, ensuring we meet our goals and make a positive impact. Yet, amidst our successes, it's essential to recognize the presence of detractors—the tire kickers, time wasters, and so-called experts whose negativity can infiltrate our team dynamic. But fear not, for our commitment to aligned incentives and shared goals will prevail. We refuse to let negativity derail our progress. Instead, let's focus on fostering a culture of positivity, collaboration, and forward momentum. Together, we'll continue to build upon our successes, overcome challenges, and achieve greatness. Here's to a weekend of reflection, renewal, and recommitment to our shared vision.
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I was at an event over the weekend learning from one of the greats, PBD. He says that the top 3 reasons companies go out of business are: 1. Sales Production: Lack of Activity 2. Sales Leadership: A Lack of Talent or Personal Development 3. Sales Foundation: A Lack of Systems, Values, & Skills See a theme here? What are your thoughts?
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Embarking on a career in sales is a dynamic and rewarding journey. Read this blog to learn the process of crafting a strategic sales career plan that propels you from entry-level positions to executive leadership. https://bit.ly/3S47Use
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