Front的动态

Think you know your customer? Think again. That’s the realization many teams outside customer support have after completing a rotation in the support queue. You can only assume the challenges your customers face — until you’re the one troubleshooting their issues firsthand. (And let’s be honest, it often means brushing up on the product, too ??) In the latest edition of Top-Tier Support, Front's Head of Support, Kenji Hayward, shares why involving all teams in support fosters a customer-first mindset. Join over 400 subscribers for frontline service tips, insights, and hot takes every two weeks: https://hubs.la/Q02VTTf-0

"How do you manage customer support when your team’s already maxed out? One company integrated AI-driven ticket triaging to handle common issues. Now, customers get faster responses, and the team tackles challenging cases. Imagine how that could change your client relationships! Let me know your thoughts below."

The thing about FAQs ? They come in daily. The thing about handling FAQs ? There's no need to spend time on them daily. Customer Success Manager Elizabeth Rennie gives quick and easy tips on how to save time here! Watch her answer one of our FAQs (yes, we get them too) below ?? *Want to get the full lowdown on Lizzie's self-service tip? Let's meet: https://hubs.li/Q02BGjVB0

This is the First Step to Next Gen Customer Support ? When there’s much to improve,?? The hardest part can be deciding what to focus on first. ???? The answer is simple. ?? In most cases, your primary focus should be to LOWER TICKET VOLUME. This will free up your time to oversee the divisions within customer support,? like client onboarding, data tracking, and product delivery… So you’re not consumed doing damage control on less important tickets. And how can you lower ticket volume? Well, let me ask you. What does your knowledge base look like?

Nearbound partnerships are not just about expanding your network. ?? They are integral to driving long-term customer success. Why? Because partners allow you to concentrate resources on high-priority tasks and leverage the expertise of your partners where your own capabilities fall short. Meaning: they can delight your customers in ways you cannot. In his recent article on nearbound.com, Alper Yurder ?? breaks down 3 key takeaways from the Nearbound Customer Success section of Jared Fuller’s book, Nearbound and the Rise of the Who Economy ?? https://lnkd.in/gKXHAHMu #nearbound #customersuccess

A few weeks ago?Jacques, our customer support lead, closed his 25,000th ticket. Throughout his career, he's had 100,000+ customer interactions. Clearly, he knows a thing or two about support. To celebrate this milestone, Jacques created this post with his best tips. He's sharing: ? How to build a customer support strategy ? His learnings ? His setup and tools Get some great customer support insights in this blog post.

Burnout in customer support? Not anymore. See how Jordan transformed their support team with customer service automation—delivering high-quality responses without the constant overwhelm. Curious about how you can do the same? Dive into the story: https://lnkd.in/daJ6XNvZ

Watch this recording of Colin-Pierre Larnerd, Customer Support & Operations Manager; Alex Marden, Customer Support Content Lead; along with Meetup Organizer Mentors Deborah Paiva and Ceil The Deal for a breakdown of the many ways you can hack and track attendance at your events. Learn insider tips for using the latest attendance features to increase your impact.

Great chat with Bayron at Customer Success Talks ? We focus on the unique challenges & strengths introverts bring to the CS field. Check it out!

Best way to connect with other founders: Be the best customer. - Send looms of you signing up/onboarding. - Get on customer calls. Fill out surveys. Be open and honest.